earlier today the pope says he trusts and appreciates the work going on by the director. patients taking control of their heath care. we call it the empowered patient, and it can save lives. here's senior medical correspondent elizabeth cohen. the first of four powerful lessons. >> reporter: drew, as a parent you can appreciate that this is every parent's nightmare. you know that your child is seriously ill, but the folks at the emergency room aren't taking you seriously. and they tell you to bring your child home. well, this happened to a family in ohio but they fought back. we teamed up with the animation people at turner studios to bring you their story. one spring evening, don mccracken was playing ball with his kids in the front yard. he meant to hit a fly ball to his son matthew, but instead it socked his 7-year-old daughter morgan on the head. he knelt to the ground in pain. morgan had quite a bump on her