Coates Group Wes Fagan is the Chief Experience Officer at Coates Group. In his role, Wes leads a global team focused on inventive research and development that collaborates with the product groups, designers, engineers, thinkers and designers to create cutting-edge technologies to define the customer experiences for Coates's end customers. In addition to creating and leading Coates' innovation and experience incubator, Wes also oversees the global brand and marketing teams. With over 16 years of experience living and breathing in the digital and product design landscape, Wes has held senior leadership positions across a multitude of sectors including fintech, management consulting, financial services, telecommunications, product design, experience design strategy, service design, advertising, and branding.