Dubot: world is becoming increasingly message-centric Critizr, Europe’s leader in customer interaction management, has today (26 January) announced the acquisition of Dublin-based retail customer experience and messaging start-up ServiceDock. The deal, completed at the end of December 2020 for an undisclosed sum, will strengthen Critizr’s position within UK and Irish markets, as well as augmenting the capabilities of the Critizr Connection platform with ServiceDock’s advanced instant messaging technology. The announcement marks an ambitious next step in Critizr’s goal to be the leader in omnichannel experiences for retail, offering powerful solutions that connect conversations between store teams and customers to drive a culture of customer-obsession through the organisation.