>> the clock was ticking and she was about to run out of time. ♪ ♪ ♪ ♪ i want to reassure all those people who have loved me and supported me throughout the 15 years, i'd never let them down. >> we're actually hearing princess diana speak from the heart. she's giving her first ever solo interview. >> the public were riveted, 20 million of them watching in pubs. everybody hung on to her every word. >> she went from military style jacket, very strong, very powerful, extremely chic. she's saying i know you're going to attack me and i'm going into battle. >> i was separated wife prince of wales, i was a problem full stop. never happened before. what do we do with her? >> can't we pack her off quietly rather than campaign against her? >> she won't go quietly, that's the problem. i'll fight until the end. >> she was controlled, on message, well rehearsed. it was a full hour of solid television with the camera trained right on her face so that she could say what she wanted. >> she saw an opportunity to go after charles. what a shot to take for diana. >> i would think that the top job as i call it would bring enormous limitations to him. and i don't know whether he could adapt to that. >> that was the dagger in the heart for the palace, how dare she question the prince of wales right and ability to be the next king. >> she had no choice. no one was listening to her at the palace so she decided to turn to the public. >> i think she's come across very well telling people what pressure she's been under. >> charles had his say. it's about time she had hers. >> 92% of people supported diana's decision to do the interview and that was it. that was the victory for diana. >> the kinds of things she said about prince charles and the monarchy in general, they viewed it as a massive betrayal. >> it is someone from the inside really being a traitor to the image that the monarchy is an infallible institution. >> this morning queen elizabeth said she's had it. it's time for prince charles and princess diana to officially end their troubled marriage. >> i remember she phoned me. she said she'd got this letter from the queen telling her and prince charles to finalize the divorce. she said to me, you know, patrick, that's the first letter she's ever written to me. and there was a little catch in her voice. i thought wow, and it's probably the last letter she's going to write you, as well. >> she knew that this interview would ultimately lead to divorce, which officially she said she didn't want. but it was the only way she saw her getting any kind of freedom for herself. >> welcome back. we're talking about the fairytale marriage, so-called that if anything ended very, very sadly finally formerly officially the princess of wales will agree to a divorce. >> one of the issues was whether diana would keep her hrh title. >> her royal highness carries with it a very much elevated status. it is a badge of honor. >> she's not a part of the royal family anymore. diana would have to start to curtsy to minor royals, so think about that. >> a press mob gathered at the office of the princess not for a glimpse of the royal super star but a dry piece of paper announcing that 15 years of troubled marriage will be over in a little more than six weeks. she will continue to live at kensington palace and share in the upbringing of prince william and 11-year-old harry. >> she loses the title of hrh, her royal highness but gains more than $20 million. >> the day of the divorce and she was putting on one of her oscar performances i'd say. she got out and she was looking confident, looking sexy. this is the day and a moving forward kind of attitude. >> we all noticed she was still wearing her engagement and wedding rings. in spite of the fact this was the day that her marriage was officially over. when she got home, she told me she just sat down and felt she'd like to ring up prince charles and just talk to him but she said i didn't because i would have boiled on the phone and he would have thought i'd gone mad again. >> here was a young woman that married at 20 and she felt very much she was now on her own. and that she was going to have to prove herself. >> i think i'm going to cut a very difficult path for everyone else. i can do this journey so much better and not feel trapped. i'm going to break away on this setup. ♪ thousands of women with metastatic breast cancer are living in the moment and taking ibrance. ibrance with an aromatase inhibitor is for postmenopausal women or for men with hr+, her2- metastatic breast cancer as the first hormonal based therapy. ibrance plus letrozole significantly delayed disease progression versus letrozole. ibrance may cause low white blood cell counts that may lead to serious infections. ibrance may cause severe inflammation of the lungs. both of these can lead to death. tell your doctor if you have new or worsening chest pain, cough, or trouble breathing. before taking ibrance, tell your doctor if you 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(vo) reflect on the past, celebrate the future. season's greetings from audi. it was a romance the nation shared. the day diana spencer became the royal highness, she seeks a new role and many wonder if charles will remarry. >> the princess was appealed to be left alone by the media at a sad time for her. she would begin her new life as a single woman without the title her royal highness. >> one person, diana, took on the royal family. and now she needs to take a step back and figure it out. >> diana was even more isolated after her divorce. she hadn't just lost the royal family and her ex-husband, but the whole backup, the palace machinery. the one saving grace, if you'd like for her, was of course, william and harry. but when they were not around, she was quite alone. >> she would go back to the palace and there would be nobody there to welcome her home, to say well done or let me pour you a drink. >> she'd lost her sense of trust and security. she began to stream line the people around her. she said no to 24-hour support and protection. >> the only place she really felt utterly secure was inside her apartment at kensington palace which in many ways was sort of ironic because she also found it suffocating. >> we would talk about three times a week, and it was something that came up that could be three calls a day for two or three days nine hours. >> there is no doubt diana had all sorts of feelings of insecurity and she always spoke to me able her feelings of emptiness inside. >> she turned to america and why shouldn't she and why wouldn't she because in america, diana was adored. >> diana is flying into town and chicagoans can hardly contain their excitement. >> she went to luncheons, to raise much for breast cancer research. she did chores in the city. it was like the earliest days of dimania. >> we've never seen anything like this. her power is phenomenal. there are so many people who will pay top dollar to sit in the same room. >> if you're anyone who is anyone, you're clutching tickets to the two royal fundraising events even those in the $50,000 benefactors package have all been snapped up. >> ladies and gentlemen, would you please stand for the princess of wales. >> diana really loved america. she loved the people and all the personalities she came in contact with at all the events. >> she was being inundated with offers from big american corporations to be the face of theirs and the face of that, a perfume contract was waved under her nose. she would have nothing to do with it. she was quite clear she wasn't going to fall into a trap where she could become some kind of rich man's commercial property. [ cheers ] >> she wanted to prove herself as a human being for who she was as opposed to what she represented. ♪ ♪ >> breakfast at the white house. this highest level engagement gave the prestige of her latest american visit a huge boost. >> she goes to the white house. she had been there before but this was her first trip as an independent woman. >> i want to welcome all of you and particularly our guest of honor, diana princess of wales. this is one of the nicest british invasions the white house has ever had. >> to see diana and hillary in this frame together, for diana that must have felt very empowering because the biggest fear was that she would be rejected by everyone if she was no longer married to charles. >> hillary then had a private meeting with her afterwards and they did really hit it off. diana singled out hillary's strength as the thing she admired because strength is what diana wanted to have. >> there would definitely have been a little bit of uh-uh, look at my power, look at my stardom everyone in the royal family and i don't need you anymore. >> she was on the jefl of jackie o., greiss kelly. but all of them, if i may say so, she was all of them rolled into one. >> diana wasn't just going to do the frilly stuff. she was going to take on campaigns that were important. she said look, when i go anywhere, i can take 70 photographers, you know, 100 journalists with me. and she was going to use that. e♪ ♪ red roses too ♪ ♪ i see them bloom ♪ ♪ for me and you ♪ ♪ and i think to myself ♪ ♪ what a wonderful world ♪ a rich life is about more than just money. that's why at vanguard, you're more than just an investor, you're an owner so you can build a future for those you love. vanguard. become an owner. 1, 2, 3...yay! ♪ “i got you babe” by etta james ♪ ♪ wait hold up! here it comes! alright, everybody stand up straight. okay now let me flip it. ♪ ♪ ♪ ♪ what if younger looking skin could start at midnight? 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>> she's been waiting for the prosthesis for about three years. >> i think there was a genuine sense of empathy there. i think she did have a particular connection with people who struggled. the queen, prince charles, that greater sense of a barrier. >> what's happened here? >> she has foot on mine and all the intestines were outside. >> land mines was controversial. she understood it was a political issue, so she wasn't afraid of those. >> diana is now willing to take risks and she was in a much more liberal position than the british government was. >> it's 7:00 on wednesday the 15th of january. the headlines this morning, the decision by diana princess of wales to support a campaign against land mines is reported to have angered ministers. >> it was a junior cabinet minister who had said he did not feel that diana should be on a campaign like this and she was siding with the labor party, which is a complete no no being party political for a member even an estranged member of the royal family. i seized my moment and stuck my microphone in front of diana. >> ma'am, they said you're a loose cannon by supporting this campaign. do you have any reaction to that? >> i'm just trying to highlight a problem going on around the world, that's all. >> it's been said you're aligning yourself with labor policy. do you think that's wise? >> i don't know what you're talking about. >> we need to move on. >> thank you very much. >> that really brought me to tears now. am i -- who said i'm a loose cannon? >> i know it really upset diana because she was doing a good job out there. >> she insisted she was not worried by the debate back home that resulted from her comments. >> i saw it merely as a distraction, because i'm not a political figure. i'm a humanitarian figure. >> she knew she would get headlines if there could be an image. >> she knew what the picture was and she'd work on it in her mind. it was like an instinctive thing. she said well, they can never take away the pictures. >> she short circuited 30 years of men in suits talking and probably finds good 300,000 people alive today who wouldn't be without that trip. >> diana invented the idea of the celebrity activist, the celebrity conscious. she's almost a diplomatic figure by this point. >> it's what the labor party have been waiting for all these years. >> when in '97 we got a new and young labor prime minister tony blair, that all good something good for diana. >> a new dawn has broken. [ cheers ] >> we see diana having meetings with tony blair, the new prime minister. diana had a plan. the trip to angola was just the start. >> she harbored this ambition to be some kind of ambassador for the country. i've got no doubt whatsoever that had she lived, something would have developed. labor government were all about modernization and energy and a new way of doing things and she was in that same space. the royal family, charles would have been seen much more as a force of conservatism. >> she needed to make sure that the narrative around her life moving forward was positive. so diana is clever. she wooed the editors of the papers and would invite them over for these cozy lunches at kensington palace. >> however much you were in love with diana and her image, she was a manipulator. she could throw you off your guard with a flutter of the eyelids. it was a tactic. she actually phoned her favorite photographers to let them know where she might be. she would telephone gossip writers. she would encourage them to build her up at the expense of the rest of the rather staged royal family. but you get your fingers burned if you mess with the fire, you know, and the fire was the media. [sound of lawnmower] [vocalizing] [drum sounds] [dental machine noise] looks like someone has a sweet tooth. ♪ [food sizzling] here you go buddy. thank you. ah, thank you. have a good one. you too. [singing] happy birthday curve of the cartesian plane good job. ♪ [cheering] [cheering and clapping] [sound of armor clicking] [electrical noise sound] [clicking sound] ah! yes! [laugh] you may kiss the bride. [cheering] it is about communication. i love you very much. ♪ [sound of tape application] sign up for three [sound of plane engine] ♪ we love you, mom. we love you, dad. [sound of ocean] oh my god. that's our baby girl. [sound of heartbeat on ultrasound] ♪ ♪ ♪ ♪ every moment together is a gift. la vie est belle. the iconic fragrance. lancôme. at macy's, the fragrance destination. welcome to allstate. ( phone notification ) where you can pay a little less and enjoy the ride a little more. now, get new lower auto rates. you're in good hands with allstate. click or call for a lower rate today. every single day, we're all getting a little bit better. we're better cooks... better neighbors... hi. i've got this until you get back. better parents... and better friends. no! no! that's why comcast works around the clock constantly improving america's largest gig-speed broadband network. and just doubled the capacity here. how do things look on your end? -perfect! because we're building a better network every single day. she's a beautiful woman. she was in a bad marriage, and now everyone is rooting for her to find love again. >> i think the real question is who would want to take diana on? >> one of the great problems for diana is however she worked at her good works, the media, it's like oil seeping. it will get everywhere, into every nook and cranny. it looks at the personal side. >> now we have the story of princess diana. it's a wonderful fairytale gone wrong. >> it was an obsessive interest because she had had this very unhappy marriage, wanting to find out who she's seeing, who she's dating, who will be the next than in her life? >> she was looking for a new and different kind of life, a happy marriage. >> diana met hasnat khan while visiting a friend at the royal hospital. >> hasnat khan was a prominent pakistani heart surgeon. he made her feel safe. >> he was a man who mended people's hearts, quite literally. she hadn't really had a proper relationship since she had been dating prince charles all those years earlier when she was a teenager. so this was new ground for her. >> she loved the fact that she could live a reasonably ordinary life with him. >> she liked going out in her car, driving to wherever she wanted. they would go to the jazz club. she would wear a wig and glasses and nobody recognized her and she was standing in the queue there once she rang a friend. >> he did have a small flat at the back of the hospital and diana did go there and did clean it up for him and she just loved it. >> she was so pleased to be able to do regular things like wash, iron, cook a meal. >> she did meet his family very secretly. >> the footage is so delightful. we see her trying to learn more about her partner's family and heritage. he's really invested in trying to make it work. >> it probably was true love but at that stage of her life, i think she would have done anything asked if he said he'd marry her. that probably would have included converting to islam. >> diana and i had a very good relationship with no personal problems. the only problem we did have was with the media, and the only place we could have any real privacy was at kensington palace, as they could not get to us there. >> hasnet's statement showed to continue in this relationship, they needed to free themselves from the press. >> i told her the only way i could see us having a vaguely normal life together is if we went to pakistan as the press don't bother you there. >> she hoped somehow she'd be able to sort of slip off into some sort of new private world but it simply wasn't going to happen. >> it was intense, the coverage when you were with diana. you just need to find one thing and it would be on the front page of all the newspapers. >> diana was worried about that. she felt hasnat would crack and that would be the end of it. >> but the spotlight was on her. you can't divorce yourself from the media once you've taken their vows. you can't just decide one morning i don't feel like it today. they're camped on your doorstep for life. >> please! give us some privacy, please. thank you very much. >> she hadn't had police protection for a couple years. that barrier between her and the paparazzi no longer existed. >> one more? >> no. >> please. >> absolutely not. >> it was a heyday for them, because they would all rush up and it would be right in her face, close up. lenses in her face talking to her being rude to her. >> out, o-u-t, out. >> you'd be looking for a car or a tip saying she would be at such, such place. >> there were a block of flats opposite a gym. originally, we had paid someone to actually go into their flat and use their window. you needed a view. >> she was photographed leaving the gym and the press spotted what they thought was some cellulite on her leg. >> it headlined princess lumpy legs. >> it went everywhere from china to colombia. everybody bought those. >> the next day diana goes to the gym wearing a huge coat. she had to cover herself up because she had been shamed by the press. >> when i was writing a column, i regularly used to say pretty bad horrible things about diana. one of the very first things she said to me was why did you write those awful things about me? >> she thought everything she was did was misinterpreted, misunderstood and her view was that she simply had enough of it. >> i've always felt that diana thought she craved the anonymity that used to be hers but actually, was addicted to the fame she had acquired. and could never quite give it up. 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(vo) reflect on the past, celebrate the future. season's greetings from audi. i was born in hawaii, but i'm not really from there. because we moved to maryland when i was a baby. that's where we got tobie. and then mark was born in california. so for me, home is wherever we go. come on rose. lowe's is honored to save military families 10% every day. ♪ ♪ i can turn anyone into a beach bum. i bring families together for a living. i make memories for people i don't know yet. i know this view is too good not to be shared. i am a vrbo host. ♪ ♪ >> she was eager to redefine herself based on her humanitarian work, and her wardrobe followed suit. >> most of us can't fit in your size. you're so slim. i know i couldn't. >> i thought it was wonderful idea that she's kind of shedding her skin. >> everyone in new york came to that auction because it was diana. >> there were so many people there. everybody pressed in tight shuffling around trying to get in there. >> 2,000. set at 46,000. >> i remember sitting there watching the dollar signs go up and up and up. these dresses were being sold for huge systems. >> $135,000. >> it was a lot of money for charity. i think something north of $3 million for charity in one night. >> 175. >> she said i love the fact that i can raise $1 million like that. >> i knew she would get that. 200,000. >> she's going to these glittering events dazzling the cameras but she was always on her own. >> she did have that duality where she could be in public glowing and her private life was traumatic. >> i think hasnat khan, they got to the point it exploded. certainly for him it was waiting to explode. >> there was more and more press interest in him. people started writing about him, investigating his family. >> the princess of wales was giving nothing about her secret meeting. she slipped out to meet the mother and father of close friend hasnat khan. he said the princess was a good friend, not a girlfriend. ♪ ♪ >> in the trips to pakistan, she wants the commitment from hasnat back to her. >> they've been together for two years, and she wanted to go public. >> my main concern about us getting married was that my life would be hell. i knew i would not be able to live a normal life, and if we ever had children together, i would not be able to do normal things with them. i did not want that sort of lifestyle. >> hasnat khan's statement shows us that everything that comes with diana is pushing hasnat khan away. and there is nothing that diana can do because she'll continue to be the most famous woman in the world. ♪ ♪ >> diana's relationship with hasnat khan came to a natural end because it was not going to progress any further. >> i think she would have married him in a heart beat. it is sad. because i think she had found the love of her life. >> diana said she couldn't just sit at kensington palace and watch the four walls. it appears very glamorous but she was lonely. >> she is heartbroken and she gets invited by a billionaire, muhammad fayed to go on a trip on a yacht, and she accepts. >> for british royal watchers, it's been another day afrloat of the coast of st. tropez. the princess and her son are holiday guests. >> muhammad fayed, a very controversial figure. >> he's like tangled a lot with the british establishment. he's been denied citizenship. >> one of the reasons she was in the south of france, that was a way she could get a nice holiday for her children. >> not only did she go to st. tropez with her children and fayed, but the world's press went, as well. it was basically a shooting gallery. >> today the princess took a stroll. she was in full view of press and tv cameras and was apparently not upset by them. >> this is the most wonderful two fingers to the british establishment. >> muhammad fayed and diana were both outsiders. she admired his audacity because he was sticking it to the establishment, which also was her enemy. >> if you look at the bigger picture, back home prince charles was throwing a 50th birthday party for camilla parker bowls. >> the game plan behind tonight's 50th birthday bash seemed to be to place camilla firmly center stage. >> prince charles is saying to the world in a covert way, this is my woman. >> diana was disoriented by this. she could still be thrown by something which she found destabilizing. the emergence of camilla effectively to replace her she found very difficult to handle. >> she found it hard to contemplate the idea of camilla as stepmother to her boys. that was a tough one for her. >> princess diana was preoccupied by camilla parker bowles, rather distressed, rather angry, wanting to provide an alternative picture. >> diana was out posing in her bathing suit, giving the paparazzi so many photos thereby relegating camilla's 50th birthday party to the back pages. >> three days into her holiday in st. tropez, somebody arrives to take her mind off of the royal family. and that somebody was mohammed's 42-year-old son dodi. no, he's not in his room. ♪ ♪ dad, why didn't you answer your phone? ♪ your mother loved this park. ♪ she did. ♪ ♪ ♪ ♪i put in the work all day i put in the work all day♪ ♪them man are doing this thing part time♪ ♪no i'm doing this thing all day♪ ♪i put in the work all day i put in the work all day♪ ♪look, no i don't care what you think or say♪ ♪i put in the work all day♪ ♪ ♪ ♪i put in the work all day♪ effective skincare can be affordable. age perfect midnight serum women preferred it to the #1 luxury night serum, see fewer wrinkles and firmer younger looking skin. age perfect midnight serum by l'oreal paris, you are worth it. good evening. what could be more fitting in the steamy month of august than another steamy royal romance? >> william and harry left st. tropez and went up to scotland to be with their father. and then the romance of diana and dodi began. >> she immediately starts this relationship after that breakup with has net khan. and it's pretty obvious it's to make has nat jealous. >> buzzing over the latest pictures of princess diana frolicking in the mediterranean with dodi al fayed. >> he's part of the global elite of the super rich. dodi was a bit of a playboy, it has to be said. he lived a party lifestyle, three or four parties a week. >> he's a very flamboyant figure, and this relationship exposes diana is very different than the royal family. >> diana was now being welcomed and ushered into the al fayad life which was sort of a celebrity version of royalty. >> he was showering her with lavish gifts and filling her apartment with roses. so she was bedazzled by him, and he was taking her everywhere. >> dodi whisked diana away for two more luxury holidays on his, you know, uber yacht. >> i remember sardinia, corsica, even at one point pulling into majorca. it was just a crazy time. >> this was a relationship going at rocket speed. in total, they only spent just under four weeks together. >> they did have some affinities. they both had difficult childhoods. they had a certain vulnerability. they were both outsiders. >> you start to see this relationship evolve with photos in the press for diana to show the world that she's now happy. >> that was a huge break with diana from previous relationships. it was saying, i'm a single woman. i'm seeing a man. he's available. i'm available. well, why not? >> the holiday was filmed by the italian paparazzi, who are now auctioning the photographs to the highest bidder. >> there was a real feeling that if this relationship were really going to be the one, then we wanted to be ahead of the game. so you would pay for those photographs. it became enormously important for the media to follow this story to its conclusion. >> every newspaper editor on fleet street was buying into this story, and they were already writing the next chapter. they were already writing the wedding bells will be ringing soon. >> right at the end of august, they end up in paris for one more night. she and i spoke on that saturday night, and she was very keen to get back to london. she was missing her boys a lot. in those last few days, she kind of lost control. she sort of surrendered it to the fayed machine. >> on that fateful night, there was speculation that dodi was going to propose to diana. >> i'm not entirely sure if diana was ready to accept a proposal of marriage. she insisted she wasn't. things were moving very fast, and she needed a breather. >> someone's out. they're very important. >> but dodi and diana decided to leave the security, the comfort of the ritz hotel to drive to his apartment. >> when they climbed into the car, the paparazzi were outside leaping on their motorbikes. >> it certainly feels that the clock was ticking out and that she was about to run out of time. >> i think about how things could have been different. she was so looking forward to figuring out the rest of her life, what the priorities were, where she was going to be going, what she was going to be doing. >> i know one day, i will be able to have those things i've always pined for. they'll be that much more special because there will be that -- i will be that much older. >> diana, princess of wales, has been killed in a car accident. >> charles was in absolute shock. >> this is going to be like nothing we've ever seen. >> her death was just so unjust. >> you started to see ferocious anger grow across the globe. >> the monarchy in britain was on a knife edge. >> 2.5 billion people tuned in. >> william's thinking, why are they crying but i can't? >> it's just such a reminder of what has been lost here. >> diana, whose beauty both internal and external, will never be extinguished from our minds. this is the start of another violent weekend in chicago. >> 55 people were shot over the weekend. nearly a dozen people died from those shootings. >> the numbers are so staggering. 74 people shot, 6 murders. >> chicago is in the headlines almost every week, and all too often, it's bad news. >> the number of people shot has already surpassed this time last year. >> the number of people losing their lives is impossible to fathom.