>> that was the norm. >> but whose norm is it? >> some women put up with the sham of a marriage. but not diana. she wanted to blow the lid on everything >> isn't it normal to feel angry and want to change the situation that is hurting. >> this was her going totally rogue, she was risking it all, not knowing where it would lead. >> diana's taking on one of the oldest and most powerful institutions in the world. >> she wanted her truth to be told and she was determined that she was going to control her narrative. ♪ ♪ it was the summer of 1990, and charles was playing polo and fell badly off his horse and broke his arm. and he was rushed to the local hospital. ch -- major fall, a major break.major fall, a maj break. >> diana was a hundred miles away when she heard about the accident and drove to the hospital. >> it was a very big story. a lot of reporters, photographers, film crews outside of the hospital he was being treated. >> inside royal palace staff were stunned to discover charles very first visitor wasn't diana it was camilla parker bowles. she had come through the back door so the media hadn't caught sight of her. >> prince charles bodyguard from buckingham palace all were trying to work out what time diana would appear. >> fortunately, camilla was able to slip out the back door before diana arrived. >> according to the diana version charles made it clear that he didn't really want his wife there, he wanted his mistress there. he wanted camilla to be at his side. >> that is the point diana realized she was no longer interested in any further reconciliation for the sake of the marriage. >> i had so many dreams as a young girl hope my husband would support me and encourage didn't get any of that. >> what you have is the entire firm engaged top to bottom in maintaining a massive lie. >> the fact that prince charles had a missress thetress there w had a missress thetr prec precedent, a divorce was unthinkable. >> they were effectively leading separate lives. >> prince charles was based in high grove. diana was left on her own at kensington palace a hundred miles away and would only come together when diana would drive down and spend the weekend at high grove with william and harry. the way the staff told it no sooner had the princess's car was out of view that they could hear the gravel crunching of another car, that would be camilla arriving. >> camilla was effectively the mistress of the house and would organize dippernner parties for close friends. >> diana was constantly off they would say it's not true you're imagining things. >> it was corroding, the whole organization. adultery is not a novelty for the british crown but in diana spencer they had a wife who wouldn't take it lightly and a husband who failed to honor the time-honored rules rule one you respect the mother of your children, especially in public, you look after her, you treat her better because of what you're doing, not worse. >> my husband made me feel so inadequate in every possible way, each time i came up for air he push med down again. >> i remember on a joint golf tour the prince publicly humiliating his wife. belittling her. the host was outlining the program, most of which discussion was directed at the prince and then the host turned to the princess to ask what she was going to be doing. it was a serious program. before she could answer the prince interrupted and said shopping, isn't it darling? the princess blushed. she couldn't speak. she was publicly humiliated. >> that was just a great example of how he tried to paint her as shallow and frivolous. >> it opened my eyes to what diana was dealing with every day. >> charles tries to grapple with the attention diana receives and he resents it. and finally he tries to put her in her place but that was simply not possible, she was a global superstar. >> the prince and princess were originally invited by the old communist government but there's been a revolution since then, the man who met them was the country's new president who had spent six years in prison under the communist regime. >> i remember the first high-profile visit to a former communist country and the president's wife was moved to tears by the emotion of the moment. princess diana noticed and spontaneously, instinctively put out her hand to comfort her and held her hand all down the red carpet. that gesture became the symbol of the whole visit. the visit was a success before even leaving the airport because of diana's spontaneous act of kindness. >> charles was jealous and diana felt completely under appreciated because of all her efforts on behalf of both of them. >> diana was living with this burning sense of injustice and she wanted to blow the lid on everything. >> she felt the injustice of her husband being able to carry on his affair pretty much with impunity. >> she wanted her truth to be told. >> there was a boil in the house of windsor that was about to burst. ♪ i see trees of green ♪ ♪ red roses too ♪ ♪ i see them bloom ♪ ♪ for me and you ♪ ♪ and i think to myself ♪ ♪ what a wonderful world ♪ a rich life is about more than just money. that's why at vanguard, you're more than just an investor, you're an owner so you can build a future for those you love. vanguard. become an owner. (tiger) this is the dimension of imagination. ♪ ♪ it's the early black friday sale. get 25% off everything. ♪ this is how we shine... at zales. the diamond store. bye mom. my helpers abound, i'll need you today. our sleigh is now ready, let's get on our way. a mountain of toys to fulfill many wishes. must be carried across all roads and all bridges. and when everyone is smiling and having their fun i can turn my sleigh north because my job here is done. it's not magic that makes more holiday deliveries to homes in the us than anyone else, it's the hardworking people of the united states postal service. ♪ ♪ there are beautiful ideas that remain in the dark. but with our new multi-cloud experience, you have the flexibility you need to unveil them to the world. ♪ diana decided to embark on this very brave, very bold journey into speaking her truth. diana started to record her story. and these recordings became the basis of a book that would shake the monarchy to its core. >> i'm so depressed, i was trying to cut my wrist with razor blades. >> i heard diana, most talked about woman on the planet, beloved by millions, talking in a way i never heard before. >> felt so desperate. i was crying my eyes out. he said i'm not going to listen. you're always doing this to me. i'm going riding now. >> i had been writing about the royal family for years and nothing prepared me for the enormity i would hear. >> i threw myself downtown stairs. >> i was stunned. the suicide attempt, and i didn't realize that basically charles had another marriage going on. that was a huge shock. >> here you have the future queen of england being cheated on. >> diana did feel prince charles's team were gunning for her and she was worried the boys would be taken from her. to lose them was her greatest fear. she knew that people feeling confident despite she was not stable. that was the weapon they were using, was, she's crazy. diana had considered really giving a whole open story to newspapers. i said you'll be playing into their hands if you actually show an explosive, apparent lack of control. and that's when the concept of doing it by book came up. >> she was going behind the backs of the royal family, breaking an unwritten rule of silence that you never talk to the press. >> i first met andrew morton when he first came to where i worked at the time. he said let's set up an interview, i said you can't interview diana, how can you do that, you can't go near her but james was sitting near and i said you can. >> i would take in a cheat tape recorder and was initially going to ask the questions an she snatched the papers out of my hand with all of the questions from andrew. it was like a flood gate opening. everything just came out. >> diana was establishing the fact her marriage was a wreck. that no one in the royal family cared for her. she self-harmed. she would stuff herself with food and make herself ill. >> i hated myself, thought i wasn't good enough for charles. >> she was sharing her inner most personal secrets. she was risking it all, not knowing where it would lead. >> just imagine how tortured diana must have been to get to this place. >> i've really gone down -- >> she hadn't considered deny ability so we had the idea of d of ability so weiability so we of friends to get interviews and used those as cover for the story. the title of the book became "diana, her true story, against diana's wishes", diana wanted the book to be "the true story" i said no, it isn't the true storey, it's your true story. we doubted nothing about what she said but it was only her view and we later found out there was a hell of a lot excluded. >> diana can't call out charles and camilla while she herself was involved in an on and off four-year liaison with james hewitt. she realized she needed to sort out her own business first and hewitt got the old heave ho. >> she said nothing about james hewitt, james gilby, never mentioned him and oliver hall a married art dealer. >> diana was getting her retaliation in first. >> this was the biggest fear of her life, the marriage ending, her being blamed for it, divorce, charles gets the children because she's the bad guy. >> she didn't believe that what she was doing was really on the same scale. what charles was doing was really engaging in a very serious and profound love affair. and these side affairs that diana had they never came close to the deep love affair that charles and camilla were enjoying. >> this is the original manuscript as marked up by diana. diana describes the time when she threw herself down the staircase, landing in a heap at the bottom. she was pregnant, she was desperately unhappy, and no one seemed to care. she does admit it was a cry for help. i think she would have never risked the lives of one of her children. and diana on the tape says the queen was the first to arrive on the scene, but in the manuscript she writes, mum. so it now reads the queen mum was the first to arrive on the scene. now that's not what diana told us. diana was very weary of saying anything about the queen. so i think she's fibbed there, which i'm sure she did to keep the queen out of the picture. >> diana's harboring a secret. she knows that in a few month's time her tell-all book is about to be published. she knew that there would be a portrait of her marriage that was very-much at odds with what people believe. >> the prince and princess of wales will spend today as they have spent much of the world tour apart. >> we were told they were beth both to go to the taj mahal. >> charles was busy and they weren't able to fulfill the promise that charles made 12 years earlier that he would visit the taj mahal with the woman that he loved more than anybody else, his wife. >> he will concentrate on issues such as industry, investment. >> charles didn't go because he was doing something else. diana went alone. >> just sitting there. >> suddenly the light switched on for all of us, we realized this was a key moment. it was more powerful than thousands of words, just that one image. this beautiful, glammous princess all alone in front of this monument to love itself. >> nothing about that image is incidental. she knew what she was doing and she knew how the media and public would read into it. >> she was asked about by a reporter, and he said, well what do you mean? >> a very healing experience. >> in what way? >> healing. >> work it out for yourself. >> she played the media game very skillfully. >> there's a real pressure cooker atmosphere as diana is planning for the publication for the book.o the f the book. it's at least a year in the making and she's doing all this literally under the noses of royal officials. >> diana was effectively planting a bomb under the royal family. >> diana knew the minute this, it would have been stunned. >> at one stage diana felt all her conversations were being listened to so we decided to get scramblers, these were the original ones we used, which would be laughable nowadays but each time we used them we'd have a conversation for perhaps half minute and line would be cut, completely dead. >> she insisted we have her rooms at kensington palace swept for bugs. >> diana trusted no one inside the royal system. >> she was well-aware that this was a pretty big moment for her and she put it in her letters. dearest james, your support and guidance this year in particular has meant a great deal for me. obviously we're preparing for the volcano to erupt and i do, underlined, feel better equipped to cope with whatever comes our way. thank you for your belief in me. it's such a relief not to be on my own any more and that it's okay to listen to my instinct. lots of love. >> she finally realized that this thing was going to change her life. forever. it's time for our veteran's day sale on the sleep number 360 smart bed. what if i sleep hot? ...or cold? no problem, the sleep number 360 smart bed is temperature balancing, so you both 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(judith) in this market, you'll find fisher investments is different than other money managers. (other money manager) different how? don't you just ride the wave? (judith) no - we actively manage client portfolios based on our forward-looking views of the market. (other money manager) but you still sell investments that generate high commissions, right? (judith) no, we don't sell commission products. we're a fiduciary, obligated to act in our client's best interest. (other money manager) so when do you make more money? only when your clients make more money? (judith) yep, we do better when our clients do better. at fisher investments we're clearly different. ♪ things you start when you're 45. coaching. new workouts. and screening for colon cancer. yep. the american cancer society recommends screening starting at age 45, instead of 50, since colon cancer is increasing in younger adults. i'm cologuard®. i'm convenient and find 92% of colon cancers... ...even in early stages. i'm for people 45 plus at average risk for colon cancer, not high risk. false positive and negative results may occur. ask your provider if cologuard is right for you. in business, setbacks change everything. so get comcast business internet and add securityedge. it helps keep your network safe by scanning for threats every 10 minutes. and unlike some cybersecurity options, this helps protect every connected device. yours, your employees' and even your customers'. so you can stay ahead. get started with a great offer and ask how you can add comcast business securityedge. plus for a limited time, ask how to get a $500 prepaid card when you upgrade. call today. that book finally goes on sale today. it's made it's author andrew morton a millionaire and in its already in its fourth preprint, many saying it will fact the biggest crisis in the royal family it is of course, diana, her true story. >> the book was diana. it blew open the entire pretense of the marriage. >> it was astonishing. i found it mind blowing. >> the royal family for generations had been seen as the model family and here was a book with a princess talking about how she binged on food, made herself vomit, attempted suicide, how her husband was in love with another woman. >> there was real shock and disbelief that these things can happen in the royal family. >> no one challenged the institution of the monarchy in this way before. >> "diana her true story" is definitely not what the royal family would want you to hear. >> every story had been denied, morning, noon and night by the palace. they lied through their teeth. after that back we never asked the palace anything again. >> her expectation was she would find love, satisfaction and happiness with the man she married. >> are you saying charles married a disturbed woman? >> no, i'm not. this 19-year-old girl had a great sense of fun and a great sense of humor and within a year of the marririage she was three months pregnant about to throw herself down stairs. >> the establishment's response was to deny it all. it couldn't be true. to be told the fairytale marriage is a complete sham. this is a story nobody wanted to hear. >> members of parliament talked about having the book banned. bookstores refused to handle the book. >> it was condemned as a salve va -- savage attack on the royal family. >> the people that did get blame were her friends who gave the interviews. her closest friend said i'm being crucified in the papers here. even eventually, andrew came up with a plan with diana. >> diana was really incredibly brave. she could have let her friends take the flak. instead, she takes responsibility. >> i turned out to her house and diana did a bit for me. she kisses caroline, her husband and the baby and click, click, click. the baby is pointing, look, look, look. they're all pretending they don't know i'm near. >> diana's visit to her friend was a critical moment because it showed that diana herself was supporting the book. >> the royal family was appalled by the book so they felt justifiably that it was a terrible betrayal. >> in the ensuing storm, although visibly under strain, the apprincess made no attempt deny the stories. >> the more you do, you reflect very sincerely the tender love and care, may god bless you and may you always remain just you. [ applause ] >> because of her glamour, because of her perceived vulnerability, you had something like love, real eadderation of this special creature. that's why the book was so shocking to ordinary people. they really cared about her, and they were horrified her life wasn't the wonderful thing they thought it was. >> diana's experience despite all of her privilege is strangely universal. >> how many women know what it's like to be in an unhappy relationship, to feel trapped like that? >> there is an emotional truth to what diana went through millions of people worldwide experienced themselves. >> there was enormous sympathy. crowds of people turned out to say we're with you. we understand. public support really polarized. you're either for this rather cold and remote royal family or you're with diana. >> diana's actions changed what was possible for women at the time. >> diana grew up on the scene where women had to shut up and have babies, not have opinions. diana did not shut up. she stood up with amazing courage against her husband and all his institutional and that was something. that was really something. >> that gave women watching regardless of class a lot more courage to do that in their own lives. >> diana was a very clever person. she was decades ahead of her time in manipulating the press and public opinion. so there is the queen's entire department putting out one story, all untrue very quietly going around the back. got a book away, got it published, complete secrecy making the palace the complete idiots and her getting her story out. i don't think it manipulative, i think it's an intellect, an instinct to survival and i tip my hat to it. >> diana won the hearts and minds of the public but charles' supporters have a counter narrative in mind and they will retaliate in kind. >> penny was approached to tell the other side of the story. >> i spoke quite strongly in defense of the prince of wails because i thought he was badly maligned. >> the princess is seen many close to the queenest eldest son as mentally unbounds at times from 11 years of suffering from a debilitating disease bulimia. prince of wails himself feels the illness caused her to distort the truth. >> whether i would use those exact words today i don't know but i think her mental health was an issue in the marriage a big issue in the marriage. i was very found of the princess and i admired her enormously. i think the behavior, the mood swings, the suspicious nature, the jealousy, needing attention, i think all of that is atran attributable to the state of mind, the illness. >> they go for the absolute oldest strategy in the book, she's mad. charles' supporters accused diana of being somehow delusional because she had an eating disorder. bulimia and madness are not the same thing. >> to accuse diana in an aggressive fashion that she was mentally unwell, distorting the truth is essential recalling her a liar. >> they were trying to muddy the waters around diana and take away her power. >> it does actually shock me to this day, a lot of people particularly those close to the royal establishment will tell you princess diana was not up to the job and she was mentally fragile. i couldn't say given the circumstances in which she found herself and the pressures she was under, princess diana was one of the sanest people i ever met. >> ladies and gentlemen, i have it on very good authority that the quest for perfection our society demands can leave the individual gasping for breath at every turn. >> diana's response to the despicable attempts to paint her as in someway mentally inadequate was that she took that weapon and turned it back on them. >> she was a real radical and real pioneer. she stood up and said this is what i know about bulimia. it unbelievably brave for someone in princess diana's position to speak up about eating disorders, given that these were very stigmatized taboo topics. that empowers other women to seek the help that they would need, as well in order to overcome these struggles. >> by focussing their energies on controlling their bodies, they had found a refuge from having to face the more painful issues at the center of their lives. >> these things all came from the princess supporters. they said diana's accusations of an affair with camilla parker bowls were unhinged and deranged and they would call her paranoid, obsessed. >> at this point, the affair for charles and camilla had been going on six years. >> it chilling to see the degree to which their determination to try and blacken diana, spemear diana. there was really no depth these people wouldn't go to. ♪ this is how we shine... at zales. the diamond store. exclusive ticket access to unmissable events. that's the real music to your ears. one of the many reasons you're with amex platinum. why hide your skin if dupixent has your moderate-to-severe eczema, or atopic dermatitis under control? hide our skin? not us. because dupixent targets a root cause of eczema, it helps heal your skin from within, keeping you one step ahead of it. and for kids ages 6 and up, that means clearer skin, and noticeably less itch. hide my skin? not me. by helping to control eczema with dupixent, you can change how their skin looks and feels. and that's the kind of change you notice. hide my skin? not me. don't use if you're allergic to dupixent. serious allergic reactions can occur, including anaphylaxis, which is severe. tell your doctor about new or worsening eye problems, such as eye pain or vision changes, or a parasitic infection. if you take asthma medicines, don't change or stop them without talking to your doctor. when you help heal your skin from within, you can show more with less eczema. talk to your child's eczema specialist about dupixent, a breakthrough eczema treatment. kinder bueno? woooooow. it's crispy. it's creamy. it's not your average chocolate bar. smooth milk chocolate, crispy wafer and creamy hazelnut filling. it's kinder bueno. the prince and princess of wales are to separate. >> there was an attempt by the royal family to help charles and diana to reconcile. >> what do you think today? >> that's the first time i've heard that. >> as diana goes into the negotiations about separation for charles, she has to hold her nerve and fight for what she wants. >> this is a pivotal moment for diana. >> everybody but herperhaps the queen was reluctant to say the word divorce. >> if charles divorces and remarry to camilla, he wouldn't be able to take up the thrown because he would also be head of the church of england, which was at the time opposed to remarriage for divorced people. >> diana's number one priority was maintaining custody of the boys. >> she realized if the royalty took a line against her she could seize to have a part of their royal future. >> her own mother was denied custody of her children so diana was drawing from her personal experience what would play out? >> the separation negotiations were seen by some of prince charles' advisors as an opportunity to diminish her royal role like denying her use of royal aircraft. it looked like what it was, vin d spiteful and petty. she was royal operated and had a new reputation as a gutsy campaigner for the rights of single working mothers. >> it was only a matter of time before the tabloidsconversatione prince of wales and camilla parker bowls. >> diana was told she was paranoid for believing charles was intwined with camilla and here is proof. >> there is no doubt from charles and camilla's tape they were very much in love and that she props up his ego when it's ailing, that she reassures him when he's feeling inadequate. you can tell that they're soul mates. >> just imagine how betrayed diana must have felt, too, because it revealed how many people within their inner circle were helping to facilitate this affair, people diana surely trusted. >> she was up against a network of their joint friends with their houses all over the country where charles and camilla could basically pretend to be man and wife. who attempted quite deliberately to intimidate her into essentially shutting up and going away. >> she wasn't going to be intimidated. >> if i was going to write my own script, i need to say i would hope my husband would go off with his lady and leave me and the children just to carry the wales name through to the time harry and william assume the thrown and we can do this job better. >> she was one of the best examples of soft power that britain possessed and she was out shaping whatever charles was doing and other members of the royal family, too. >> there was one message from the front office saying princess diana is a great asset to british diplomacy and sections of the royal establishment that wanted diana's profile on these trips to be downplayed. >> an am bshe is coming to have. how do i down play that? >> it was no doubt it was prince charles' office officials who were out to downgrade her. she was perceived as a threat to them because her publicity was generally greater and more effective than prince charles' and charles was the heir to the thrown. >> diana was savvy enough to realize what was going on. the reason that the house of windsor has survived is they're utterly ruthless. the spotlight must be on the monarch and the heir. if you are too bright a sun and you threaten where the sunlight really should shine, you are put into the shade. 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(tennis grunts) pnc bank believes that if a pair of goggles can help your backhand get better yeah! then your bank should help you budget even better. virtual wallet® is so much more than a checking account. its low cash mode℠ feature gives you at least 24 hours of extra time to help you avoid an overdraft fee. you see that? virtual wallet® with low cash mode℠ from pnc bank. one way we're making a difference. such tree-mendous views. i'm at a moss for words. when a cough tries to steal dad's punchlines, he takes robitussin naturals powered by 100% drug-free ingredients. are you gonna leaf me hanging? soothe your cough naturally. diana and charles are at war, the war of the wales. every move of it is being played out on a very public station. >> all eyes are on charles and his work. he participated on the interview because public opinion was at an all time low and they needed a boost. >> this issue of charles and camilla was in the air and charles had to decision to make, should he deal with it or not deal with it? >> did you try to be faithful and honorable to your wife when you took on the vow of marriage? >> yes. until it became irretrievably broken down. >> there is this bombshell confession, yes, he had been unfaithful with camilla parker bowls. >> it's not something i went into marriage, you know, with the intention of or in any way in a cynical frame of mind. >> i mean, charles was clearly fighting against it with every inflection, every move of his body because it reflected not just on him and of course, camilla but also on diana. >> it must have been so incredibly hard for her to hear those words, but she refused to simply sit at home while a documentary goes out in which she's represented as the cheated on wife. >> she has a public engagement and reached into her closet and grabbed a tight black dress and all she had to do was step out of the car. the conversation could have been around poor diana but here she was looking like a million bucks. she reclaimed her power with that dress, with that moment. i think of how many women have channelled that in their own lives and what a splash it made. ♪ ♪ >> charles' admission confirms diana's truth and the royal family can no longer deny it. >> the royal family found it deeply offensive and hated the fact here was another member of the family airing a dirty lynn n -- linen in public. >> when diana separated from charles, she was still only in her early 30s and stunningly beautiful. there was so much interest in her every move. if she showed interest in anyone, they would immediately become a news story. so even though diana was free by this point, she was still just as lonely. >> she was finding it extremely difficult to form relationships outside the glare of the publicity that surrounded her. one of the most damaging episodes in diana's life came when a newspaper discovered she had been making a series of almost obsessive phone calls to an oliver hall, a friend of hers and prince charles to whom she had been conducting an affair. she spoke to me that night about it, and she realized she'd made a big mistake. she was very in love with him but he was married. he wasn't going to leave his wife. >> she was trying to find love and affection but looking in all the wrong places. a former england rugby star and diana met him at the gym they attended. >> the close friendship with the princess of wales that upset his wife has not commented on the breakup. >> although diana denied they had a relationship, their friendship was blamed for the break down of his marriage. >> his wife julia came out fighting and in the process, trashed the princess. >> diana was called a home wrecker. these stories gave rise to the question why she couldn't find someone unattached and why she kept going after married men. >> her choices and behavior were the subject of intense public scrutiny. >> it's an absolute double standard. i mean, charles didn't have the same scrutiny that diana was enduring. >> diana knew her revleverage, source of popularity was with the public. she feared she was in danger of losing it for the first time. to all the kisses... ...that led... ...to this one. celebrate every kiss, with kay. (naj) at fisher investments, our clients know we have their backs. (other money manager) how do your clients know that? (naj) because as a fiduciary, it's our responsibility to always put clients first. (other money manager) so you do it because you have to? (naj) no, we do it because it's the right thing to do. we help clients enjoy a comfortable retirement. (other money manager) sounds like a big responsibility. (naj) one that we don't take lightly. it's why our fees are structured so we do better when our clients do better. fisher investments is clearly different. with voltaren arthritis pain gel. my husband's got his moves back. an alternative to pills, voltaren is a non-steroidal anti-inflammatory gel for powerful arthritis pain relief. voltaren, the joy of movement. ♪ ♪ ♪ hey google. ♪ ♪ ♪ ♪ ♪ ♪ diana invented the idea of the celebrity activist. she wasn't just going to do the frilly stuff, she was going to take an campaigns that were important. diana thought she craved the anonymity that used to be hers, but actually was . it's 1995. diana is alone at kensington palace. she says i'm sitting here at my desk in october loanning for someone to hug me and say keep strong and hold my head high. >> diana is feeling vulnerable. it the first time she feels like she's losting the support of th public. >> diana continues bifi've been battered bruised and abused by a system for 15 years now. i'm aware but will never surrender. >> she felt she needed to put her case directly to the public. >> everyone wanted to get into a sitdown with princess di ana. >> this was the biggest tv you can get. this was the ultimate get. >> some of the top names in america and britain were angling for diana to sit on a coach, notably opera. >> she ended up with martin, someone pretty much unknown. he had gotten to diana by approaching her brother lord spencer and made allegations about how she was being spied on. he claimed her car had been fitted with a tracking device and her telephone lines were bugged. >> martin came to her apartment with what he called his anti bugging team and went right over to a radio and produced what he said was an electronic bug, a listening device. >> martin even convinced her that the boys' nanny was having an affair with prince charles. he convinced diana her private secretary was in cahoots with prince charles'. >> diana had good reason to believe, charles' camp had been trying to undermine her for years and she had been spied on before. >> ways in which bashir, he had the phone conversation recorded and leaked to the press. >> we would have a joke about it as if there was a click on the line. she said what is that? i said don't worry, they're just changing the tapes. >> she's now at a place that she feels she cannot trust nip. >> martin bashir knew to get to her he had to get past me. he told her i was spying of her for the british security services and being paid to betray her and she will have died thinking that i had betrayed her and that's more upsetting than i can possibly s say. >> everyone on the planet wanted to interview princess diana. it was martin bashir's deceptions that got diana into the chair opposite him however, once the cameras are rolling, i think she said exactly what she wanted to say. >> she was a woman with agency. she knew the message that she wanted to share. >> the impact was frankly devastating. it was a total bombshell. >> it was the interview that shocked the world. >> she won't go quietly. that's the problem. i'll fight until the end . diana taken the royal family. >> the marriage so cold has ended. >> diana is willing to take risks. >> you can't divorce yourself from the media. >> princess diana. >> the clock was ticking and she was about to run out of time. >> she had really had it with the royal family. >> excuse me. >> she was going to draw a line and move on.

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