love with someone else. amongst the aristocracy, that was the norm. >> but who's norm is it? >> some women put up with a sham of a marriage but not diana. >> she wanted to blow the lid of everything. >> isn't it normal to feel angry and want to change the situation that is hurting? >> this was her going totally rogue, she was risking it all, not knowing where it would lead. >> diana's taking on one of the oldest and most powerful institutions in the world. >> she wanted her truth to be told and she was determined that she was going to control her narrative. ♪ ♪ ♪ ♪ it was the summer of 1990, and charles was playing polo and fell badly off his horse and broke his arm. and he was rushed to the local hospital. >> it was a major break. and it takes time for the swelling to go down. >> diana was a hundred miles away when she heard about the accident and she jumped into the car with her bodyguard and drove to the hospital. >> it was a very big story. a lot of reporters, photographers, film crews outside of the hospital he was being treated. >> inside royal palace staff were stunned to discover charles very first visitor wasn't diana it was camilla parker bowles. she had come through the back door so the media hadn't caught sight of her. >> prince charles' bodyguard from buckingham palace were trying to work out what time diana would appear. >> fortunately camilla was able to slip out the back door before diana arrived. >> according to the diana version charles made it clear that he didn't really want his wife there, he wanted his mistress there. he wanted camilla to be at his side. >> that for diana is the point where she decided she was no longer interested in attempting any further reconciliation for the sake of the marriage. >> i had so many dreams as a young girl hope my husband would support me and encourage didn't get any of that. >> what you have is the entire firm engaged top to bottom in maintaining a massive lie. >> the fact that prince charles had a mistress in camilla parker bowles had to be kept secret to dismiss and any rubbish suggestions that the marriage might be in trouble. there was no precedent for a separated, let alone prince and princess of wales. it was unthinkable. >> they were effectively leading separate lives. >> prince charles was based in high grove. diana was left on her own at kensington palace a hundred miles away and would only come together at the weekend when diana would drive down with william and harry. the way the staff told it no sooner had the princess's car was out of view that they could hear the gravel crunching of another car, that would be camilla arriving. >> camilla was effectively the mys mystery -- mistress of the house and would organize parties for a close circle of friends. >> diana was constantly off they would say it's not true you're imagining things. >> it was corroding the whole organization. adultery is not a novelty for the british crown. but in diana spencer, they had a wife who was not going to take it quietly. and they had a husband in prince charles who failed the follow the time-honored rules. rule one you respect the mother of your children, especially in public, you look after her, you treat her better because of what you're doing, not worse. >> my husband made me feel so inadequate in every possible way, each time i came up for air he push med down again. >> i remember on a joint golf tour the prince publicly humiliating his wife. belittling her. the host was outlining the program, most of which discussion was directed at the prince and then the host turned to the princess to ask what she was going to be doing. it was a serious program. before she could answer the prince interrupted and said shopping isn't it darling. the princess blushed. she couldn't speak. she was publicly humiliated. >> that was just a great example of how he tried to paint her as shallow and frivolous. >> it opened my eyes to what diana was dealing with every day. >> charles tries to grapple with the attention diana receives and he resents it. and finally he tries to put her in her place but that was simply not possible, she was a global superstar. >> the prince and princess were originally invited by the old communist government but there's been a revolution since then, the man who met them was the country's new president who had spent six years in prison under the communist regime. >> i remember the first high-profile visit to a former communist country and the president's wife was moved to tears by the emotion of the moment. princess diana noticed and spontaneously, instinctively put out her hand to comfort her and held her hand all down the red carpet. that gesture became the symbol of the whole visit. the visit was a success before even leaving the airport because of diana's spontaneous act of kindness. >> charles was jealous and diana felt completely under appreciated because of all her efforts on behalf of both of them. >> diana was living with this burning sense of injustice and she wanted to blow the lid on everything. >> she felt the injustice of her husband being able to carry on his affair pretty much with impunity. >> she wanted her truth to be told. >> there was a boil in the house of windsor that was about to burst. welcome to allstate. ( phone notification ) where you can pay a little less and enjoy the ride a little more. now, get new lower auto rates. you're in good hands with allstate. click or call for a lower rate today. ♪ ♪ i can turn anyone into a beach bum. i bring families together for a living. i make memories for people i don't know yet. i know this view is too good not to be shared. i am a vrbo host. ♪ ♪ 1, 2, 3...yay! ♪ “i got you babe” by etta james ♪ ♪ wait hold up! here it comes! alright, everybody stand up straight. okay now let me flip it. ♪ ♪ ♪ ♪ you have always loved vicks vapors. and now you'll really love new vicks' vapostick. it goes on clear and dries quickly. no mess. just the soothing vicks' vapor for the whole family. introducing new vicks vapostick. new super stay ink crayon brooklyn blush from maybelline new york blushed shades, go crayon easy up to 8hr, transfer resistant new super stay ink crayon brooklyn blush only from maybelline new york diana decided to embark on this very brave, very bold journey into speaking her truth. diana started to record her story. and these recordings became the basis of a book that would shake the monarchy to its core. >> i'm so depressed, i was trying to cut my wrist with razor blades. >> i heard diana, most talked about woman on the planet, beloved by millions, talking in a way i never heard before. >> felt so desperate. i was crying my eyes out. he said i'm not going to listen. you're always doing this to me. i'm going riding now. >> i had been writing about the royal family for the best part of ten years. nothing prepared me for the enormity of what diana was saying. >> so i through myself down the stairs. >> i was stunned. the suicide attempts, bulimia. i didn't even know what it was. i didn't know that charles basically had another marriage going on. >> here you have her husband, the future king of england, in love with someone else. >> diana did feel prince charles's team were gunning for her and she was worried the boys would be taken from her. to lose them was her greatest fear. she knew that people feeling confident despite she was not stable. that was the weapon they were using, was, she's crazy. diana had considered really giving a whole open story to newspapers. i said you'll be playing into their hands if you actually show an explosive, apparent lack of control. and that's when the concept of doing it by book came up. >> she was going behind the backs of the royal family, breaking an unwritten rule of silence that you never talk to the press. >> i first met andrew morton when he first came to where i worked at that time. >> he said let's set up an interview, i said you can't interview diana, how can you do that? you can't go near her. and there was james sitting there, and i said, but you can. >> i would take a cheap tape recorder and was initially going to ask the questions and she snatched the papers out of my hand with all of the questions from andrew. it was like a flood gate opening. everything just came out. >> diana was establishing the fact her marriage was a wreck. that no one in the royal family cared for her. she self-harmed. she would stuff herself with food and make herself ill. >> she was sharing her inner most personal secrets. she was risking it all, not knowing where it would lead. >> just imagine how tortured diana must have been to get to this place. >> she hadn't considered d deniability. so we had the idea of friends to get interviews and used those as cover for the story. the title of the book became "diana, her true story, against diana's wishes", diana wanted the book to be called "the true story." i said no, it isn't the true story, it's your true story. we knockouted nothing she said, but it was only her view, and we later found out there was a hell of a lot excluded. >> diana can't call out charles and camilla while she herself was involve in anon and off four year liaison with james hewitt. she realized she needed to sort out her own business first and hewitt got the old heave ho. >> she said nothing about her relationship with james hewitt. james gillby, the voice on the tapes, never mentioned him, and there was this start of the relationship with oliver hall, the married art dealer. >> diana was getting her retaliation in first. >> this was the biggest fear of her life, the marriage ending, her being blamed for it, divorce, charles gets the children because she's the bad guy. >> she didn't believe that what she was doing was really on the same scale. what charles was doing was really engaging in a very serious and profound love affair. and these side affairs that diana had they never came close to the deep love affair that charles and camilla were enjoying. >> this is the original manuscript as marked up by diana. diana describes the time when she threw herself down the staircase, landing in a heap at the bottom. she was pregnant, she was desperately unhappy, and no one seemed to care. she does admit it was a cry for help. i think she would have never risked the lives of one of her children. and diana on the tape says the queen was the first to arrive on the scene. but in the manuscript she writes, mum. so it now reads the queen mum was the first to arrive on the scene. now that's not what diana told us. diana was very weary of saying anything about the queen. so i think she's fibbed there, which i'm sure she did to keep the queen out of the picture. >> diana's harboring a secret. she knows that in a few month's time her tell-all book is about to be published. >> she knew that there would be a portrait of her marriage that was very-much at odds with what people believe. >> the plins and princess of wales will spend today as they have spent much of the world tour apart. >> we were told they were both scheduled to go to the taj mahal. >> charles was busy and they weren't able to fulfill the promise that charles made 12 years earlier that he would visit the taj mahal with the woman that he loved more than anybody else, his wife. >> he will concentrate on issues such as industry and investment. >> charles didn't go because he was doing something else. diana went alone. >> just sitting there. >> suddenly the light switched on for all of us, we realized this was a key moment. it was more powerful than thousands of words, just that one image. this beautiful, glamorous princess all alone in front of this monument to love itself. >> nothing about that image is incidental. she knew what she was doing and she knew how the media and public would read into it. >> she was asked about by a reporter, and he said, well what do you mean? >> a very healing experience. >> in what way? >> healing. >> she was sending messages inned a vamsnce of the book, an she played the media game very skillfully. >> there's a real pressure cooker atmosphere as diana is planning for the publication for the book. it's at least a year in the making and she's doing all this literally under the noses of royal officials. >> diana was effectively planting a bomb underneath the royal family. >> diana knew the minute buckingham palace found out it would have been stopped. >> at one stage diana felt all her conversations were being listened to so we decided to get scramblers, these were the original ones which were used, by would be laughable nowadays. but each time we used them, we'd have a conversation for perhaps half a minute and the line would be cut, completely dead. >> she insisted we have her rooms at kensington palace swept for bugs. >> diana trusted no one inside the royal system. >> she was well-aware that this was a pretty big moment for her and she put it in her letters. dearest james your support and guidance this year in particular has meant a great deal to me. obviously we're preparing for the volcano to erupt and i do, underlined, kneel better equipped to cope with whatever comes my way. thank you for your belief in me. it's such a relief not to be on my own any more and that it's okay to listen to my instinct. lots of love. >> she finally realized that this thing was going to change her life. forever. ♪ ♪i put in the work all day i put in the work all day♪ ♪them man are doing this thing part time♪ ♪no i'm doing this thing all day♪ ♪i put in the work all day i put in the work all day♪ ♪look, no i don't care what you think or say♪ ♪i put in the work all day♪ ♪ ♪ ♪i put in the work all day♪ start your day with crest 3d white and from mochaccinos to merlot, your smile will always be brilliant. crest 3d white brilliance. 100% stain removal, 24 hour stain resistance to lock in your whitest smile. crest. the #1 toothpaste brand in america. 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family and here was a book with a princess talking about how she binged on food, made here self vomit, attempted suicide, how her husband was in love with another woman. >> there was real shock and disbelief that these things can happen in the royal family. >> no one challenged the institution of the monarchy in this way before. >> diana her true story is definitely not what the royal family would want you to hear. >> ref i single story, bulimia, affairs, had been denied, morning, noon, and night, by the palace. they lied through their teeth. after that back we never asked the palace anything again. >> our expectations were that she would find love, satisfaction and happiness with the one man, prince charles, with whom she suffered with. >> are you saying charles married a disturbed won't? >> no, i'm not. within a year she was standing on the steps there three months pregnant. that's the december -- despair. >> the establishment's response was to deny id all. to be told that the fairytale marriage was a complete sham, well, this is the story that no one wanted to hear. >> members of parliament talked about having the book banned. book stores refused to handle the book. >> mps condemned it as a savage attack on the royal family. >> the people who did get the blame were her friends who had given interviews. carolyn bartholomew saying i'm being crucified in the papers here. eventually andrew came up with a plan with diana. >> diana was really incredibly brave. she could have just let all her is friends take the flak. instead, she takes responsibility. >> i turned up to caroline's house and diana did a bit for me. diana kisses caroline, kisses her husband, kisses the baby, i'm click, click, click. the baby pointing look, look, look, they're all pretending that they don't know i'm there. >> diana's visit to her friend was a critical moment because it showed that diana herself was supporting the book. >> the royal family was appalled by the book. so they felt justifiably that it was a terrible betrayal. >> in the ensuing storm although under strain, the princess made no attempt to deny the stories. >> all that you do were effect in various ways, philosophy of tender loving care, may god bless you, and may you always remain, ma'am, yous just you. >> because of her glamour, because of her perceived vulnerability you had something like love, real adoration of this really special creature. and that is why the book was so shocking to ordinary people. they really cared about her. and they were horrified that her life wasn't the wonderful thing they thought it was. >> diana's experience despite all of her privilege is strangely universal. >> how many women know what it's like to be in an unhappy relationship, to feel trapped like that. >> there's an emotional truth to what diana went through, which millions of people worldwide experienced themselves. >> there was enormous sympathy. crowds of people turned out as if to say we're with you. we understand. public support really polarized. you were either for this rather cold and remote royal family or you with were diana. >> diana's actions changed what was possible for women at the time. >> diana grew up in a scene where women had to shut up and have babies, not have opinions. diana did not shut up. she stood up with amazing encourage against her husband and all his institutional lackeys. it was really something. >> gave women watching, regardless of class, courage to do that in their own lives. >> diana was very clever, decades ahead of her time in manipulating the press and public opinion. so there is the queen's entire department putting out one story, all untrue. very quietly, going around the back, got a book away, got it published. complete secrecy making the palace look like complete idiots, and her getting her story out, i think it is her instinct for survival. i tip my hat to her. >> diana won the hearts and minds of the public but charles supporters will retaliate in kind. >> the royal writer -- >> i spoke strongly in support of the prince of wales, looking at it was that he was badly aligned and unfairly so. >> the princess is seen by many close to the queen's eldest son as being mentally unbalanced at time from eleven years of suffering from the debilitating disease bulimia and prince of wales feels the illness has caused her to distort the truth. whether i would use those words today i don't know but i think her mental health was a big issue in the marriage. i was very fond of the princess. i admired her enormously. i think the behavior, the mood swings, the suspicious nature, the jelly, needing attention, i think all of that is attributable to the state of mind, to the illness. >> they go for the absolute oldest strategy in the book, she's mad. charles' supporters accused diana of being somehow delusional because she had an eating disorder. bulimia and madness are not the same thing. >> to accuse diana in a pretty aggressive fashion, asmentally unwell, they were calling her a liar. >> they were trying to muddy the waters around diana and take away her power. >> it does shock me that to this day people close to the royal establishment will say princess diana was not up to the job, she was mentally fragile. but given the circumstances she was under, princess diana is one the sanest people i've ever met. >> ladies and gentlemen, i have it on very good authority that the quest for perfection our society demands can leave the individual gasping for breath. at every turn. >> diana's response to these despicable attempts to paint her as in some way mentally inadequate, she took that weapon and turned it back on them. >> she was a real radical and a real pioneer. she stood up and said, this is what i know about bulimia, unbelievably brave to speak up about eating disorders, given that these were very stigmatized, taboo topics. >> that empowers other women to seek the help that they would need as well in order to overcome these struggles. >> by focusing their energies on controlling their bodies they found a refuge from having to face the more painful issues at the center of their lives. >> these things all came from the prince's supporters. they said diana's accusations of an affair with camilla parker bowles were unhinged, were deranged. they'd call her paranoid, obsessed. >> at this point the affair between charles and camilla had been going on six years. >> it's chilling to see the degree in which the determination to blacken diana, smear diana, there was really no depth these people wouldn't go. ! 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[sound of heartbeat on ultrasound] ♪ [coins clinking in jar] ♪ you can get it if you really want it, by jimmy cliff ♪ [suitcase closing] [gusts of wind] [ding] you have always loved vicks vapors. and now you'll really love new vicks' vapostick. it goes on clear and dries quickly. no mess. just the soothing vicks' vapor for the whole family. introducing new vicks vapostick. lash impact goes sky high. lash sensational sky high mascara from maybelline new york. limitless length plus volume. sensational from every angle. lash sensational sky high mascara. only from maybelline new york. diana and charles are now at war. the war of the wales'. every move of it is being played out on a very public stage. >> so it's the evening where all eyes are on this documentary. on charles. >> charles participated in the interview with jonathan because public opinion of charles was at an all-time low and needed a boost. >> this issue of charles and camilla was in the air. and charles, he had a decision to make. should he deal with it? or should he not deal with it? >> did you try to be faithful and honorable to your wife when you took on the vow of marriage. >> yes. until it became irretrievably broken down. >> there was this bombshell confession that yes, me been unfaithful with camilla parker bowles. >> it's not something that i went into marriage with the intention of this happening. or in any way in a cynical frame of mind. >> you could see he was fighting it with every inflection, every move of his body because it reflected not just on him and camilla but also on diana. >> it must have been so incredibly hard for her to hear those words. but if she refused to sit at home when this documentary goes out -- >> diana had a public engagement that night. she reached into her closet, got a tight, black dress, all she had to do is step out of the car. the conversation could have been poor diana but here she was, looking like a million bucks, she reclaimed her power with that dress and that moment. i think of how many women have channelled that in their own lives and what a splash it made. >> charles' admission confirms diana's truth and the royal family can no longer deny it. >> the royal family itself found it deeply offensive and hated the fact that here was another member of the family airing dirty linen in public. charles and diana were caught in a cycle of tit for tat. >> when diana separated from charles she was still only in her early 30s and she was stunningly beautiful. there was so much interest in her every move. if she showed interest in anyone they would immediately become a new story. >> so even though diana was free by this point, she was still just as lonely. >> she was finding it extremely difficult to form relationships outside the glare of the publicity that surrounded her. one of the most damaging episodes in diana's life came when the newspaper discovered that she'd been making a series of most obsessive phone calls to a friend of both hers and prince charles with whom she had been conducting an affair. she spoke to me that night about it, and she realized she'd made a big mistake. she was very in love with him, but he was married. he wasn't going to leave his wife. >> she was trying to find love and affection, but she was looking in all the wrong places. will colling was a former england rugby star. >> he's reported to have upset his wife, has so far not commented on the breakup. >> although diana denied they had a relationship, their friendship was blamed for the breakdown of carling's marriage. >> carling's wife julia came out fighting and in the process, trashed the princess. >> diana was called a home wrecker. these stories gave rise to a lot of questions about why she couldn't find someone that was unattached, why she kept going after married men. >> her choices, her behavior were the subject of intense public scrutiny. >> it's an absolute double standard. i mean charles didn't have the same scrutiny that diana was now enduring. >> diana knew that her leverage, the source of her power was her popularity with the public. she felt that she was in danger of losing it for the first time. i am a guidebook for guests. i can make an indoorsy person, outdoorsy. i give families a home, not just a place to stay. i am a vrbo host. ♪ ♪ nyquil severe gives you powerful relief for your worst cold and flu symptoms, on sunday night and every night. nyquil severe. the nighttime, sniffling, sneezing, coughing, aching, stuffy head, best sleep with a cold, medicine. ♪ ♪ don't be fooled by the bike. or judge him by his jacket. while ted's eyes are on the road, his heart stays home. he's got gloria, and 10 grand-babies, to prove it. but his back made weekend rides tough, so ted called on the card that's even tougher. and the medicare coverage trusted by more doctors. medicare from blue cross blue shield. by your side, no matter what. that's the benefit of blue. find your local blue cross and blue shield plan at benefitofblue.com car . it's 1995. diana is alone at kensington palace, and she's writing a note about how she's feeling. she writes, i'm sitting here at my desk today in october longing for someone to hug me and encourage me to keep strong and hold my head high. >> diana is feeling very vulnerable. it's the first time that she's actually feeling that she's losing the support of the public as well as being sidelined and undermined by charles' supporters. >> diana continues, i've been battered, bruised, and abused mentally by a system for 15 years now. i'm weary of the battles, but i will never surrender. >> she felt she really needed to put her case directly to the public. >> everyone wanted to get an interview, a sit-down with princess diana. >> this was the biggest tv interview you could get. this was the ultimate get. >> some of the top names in both america and britain were angling for diana to sit on the couch, notably oprah winfrey, barbara walters, clive james in britain, david frost. really big hitters. what's remarkable is how she ended up in the clutches of panorama with martin bashir, someone who was pretty much unknown. martin bashir got to diana by approaching her brother, lord spencer, and made allegations about how she was being spied on. he claimed her car had been fitted with a tracking device. her telephone lines were bugged. >> martin bashir came to her apartment with what he called his anti-bugging team and went right over to a radio and produced what he said was an electronic bug, a listening device. >> bashir even convinced her that the boys' nanny was having an affair with prince charles. he convinced diana that her private secretary was in cahoots with prince charles' private secretary. >> diana had good reason to believe martin bashir's deception. charles' camp had been trying to undermine her for years, and she had been spied on before. >> the abhorrent ways in which bashir deceived her played right into her biggest fears. with the squidgy gate tapes, diana had had her private phone conversation recorded and then leaked to the press, very much, she thought, to damage her. >> we would have a joke about it. if there was a click on the line, she would say, what is that, patrick? i'd say, don't worry, ma'am. they're just changing the tapes. >> she's now at a place that she feels she cannot trust anyone. >> martin bashir knew that to get to her, he had to get past me. he told her i was spying on her for the british security services, that i was being paid to betray her, and she will have died thinking that i had betrayed her. and that's more upsetting than i can possibly say. >> everyone on the planet wanted to interview princess diana. it was martin bashir's deceptions that got diana into the chair opposite him. however, once the cameras are rolling, i think she said exactly what she wanted to say. >> she was a woman with agency. she knew the message that she wanted to share. >> the impact was frankly devastating. >> it was a total bombshell. it was the interview that shocked the world. >> she won't go quietly. that's the problem. i'll fight till the end. > >> you can't divorce yourself from the media. >> princess diana frolicking with dodi al fayed. >> the clock was ticking out, and she was about to run out of time. there's no denying that america is changing. and that is not sitting well with a lot of folks. guns and ammo are flying off the shelves, and armed groups that call themselves militias are readying for a fight. >> the west is the best! >> let's bring it to the capitol. >> the white men you talk about look backwards to an american dream that was very real for