>> it was like having a rock star join the family. >> the world was waiting for someone and diana delivered. >> did you find it difficult to adapt? >> i did, yes. purely because there was so much attention on me when i first arrived on the scene. >> the more the media attention grew on her the more troubles it created in her marriage. >> as in all families there would be jealousies caused by this glamourous newby coming in. >> she quickly became one of the most famous women in the world. ♪ ♪ diana has no idea what's about to hit her, she's only 21, and she's about to make her debut on the world's stage. she's embarking on a six-week tour of australia and new zealand. >> it's her first international outing as her royal highness, an unbelievable responsibility for a 21-year-old. she's got to prove she's up to the job. >> prince of wales led the way but it was his princess who drew most attention. young prince william after strong lobbying by his mother was allowed to come on tour. >> charles was a veteran by then, so he knew the ropes, diana didn't, this was hugely daunting for her. >> i was starting to deepen the urge to be royal in one week. >> pre-diana there was zilch interest in the royal family. along comes diana, boom, it all changes. >> the crowds went absolutely mad about diana. >> they came up with a name for it, it was di-mania. >> after the wedding the royal family really thought that the attention on diana would die out but diana was lightning in a bottle, so different from the rest of the family. >> there's a big difference between the queen, she's sort of above everybody else, untouchable, if you like, diana comes in and she's very much hand's on. >> diana physically embraced the people that were there to see her n ways in which she reached into the crowd to shake hands and crouched down to hug children. >> diana herself was totally overwhelmed. just the intense interest in her. >> at the sydney opera house and drive through the city brought out tens of thousands to catch a glimpse of this woman the world made so much fuss about. >> a flower flicked to diana's face and she was frightened initially. then she started to weep. >> i thought it was so pauling. i hadn't done anything like climb mt. everett or done something wonderful like that. >> there was a sense of imposter syndrome that she didn't really deserve this. >> in such a short time she went from being a nursy teacher to marrying the heir to the thrown everyone watching her every move. >> it's a mistake to think charles and diana's marriage was always as bad as we all seem to think. in fact, early on, there was a real love connection and a closeness. >> i was lucky enough to marry her and we had many, many -- amazing what ladies do when your back's turned. >> a photograph he's just gazing at her, looking into her face and you could see it, charles was in love with diana. you cannot disguise that. >> there were real genuine moments of happiness, especially when they were with william. >> prince william does he have a favorite toy? >> got a plastic whale that throws things out the top, little balls. >> was in fact the place where william took his first steps. charles wrote about it in an almost rapsodic letter saying how much fun it was. initially she was really overwhelmed. but the more she did it the more she became confident. it was the sort of crucible for diana to prove herself and she did brilliantly. >> charles at first was thinking, brilliant, she's such an asset, fantastic. but then of course, things shifted again. >> chanting her name. >> she obviously had to take one side of the street and charles took the other side of the street and there were audible brooms from people who got charles. >> she was horrified that people were gravitating to her rather than the heir to the throne. >> i have come to the conclusion that really it would have been far easier to have had two wives. [ laughter ] to have covered both sides of the street. [ laughter ] and i could have walked down the middle directing the operation. [ laughter ] >> he made light of it but it was something that bothered him. >> charles found it very difficult to have diana steal his thunder. he had spent his entire life as the star of the show. >> he resented diana's popularity because he thought it was all sort of unearned. and he actually said what is they love about her. all she did was say yes to me. >> he took it out on me. was generous. i didn't ask for it. >> the real shame was he didn't see the potential there for both of them and how much diana's star power could have really benefited the royal family. >> balloons greeted them in canada as the princess continued the process of being introduced to the commonwealth. >> when the royal couple got to canada diana had changed there was a selfish yearn. a confidence. >> she was on the front cover of every newspaper, every magazine, all over the world. >> the royal family wasn't giving her that feedback and it was something she was craving. what a boost that must have been as a young woman, that would mean a lot. >> she was beginning to realize her own power, her own resonance, the fact that people just loved and adored her. >> big royal trip, australia, new zealand, canada. massive. but massive really only for one person. massive for diana. >> here they are, barely two y year, and diana is becoming this global icon. and that really starts to put a strain on their marriage. >> it was a changing sense of where the power and love was. that was going to stay like that. forever. there is something i want to ask you. um... the new iphone 13 pro is here, and when you get the new iphone at t-mobile, trade-in value is 'locked in' forever. we can always have a new iphone, forever? fall in love with iphone. when you get one now, you can upgrade every two years forever. an official message from medicare. did you try it yet? comparing plans? oh yeah. they sure can change year to year. i found lower premiums and lower prescription costs. that'll save you money. so uh, mark? on medicare.gov now. open enrollment ends december 7th use the plan finder at medicare.gov to compare medicare health and prescription plans. comparing plans really pays. paid for by the u.s. department of health & human services (sfx: video game vehicle noises, horns beeping,) (engines revving, cars hitting one another.) (sfx: continued vehicle calamity.) just think, he'll be driving for real soon. every new chevy equinox comes standard with chevy safety assist, including automatic emergency braking. find new peace of mind. find new roads. chevrolet. harry. harry! you got it, harry >> here we are in 1985 and diana has the family she's always wanted. she's mother to three gold william and one-year-old harry. princess diana was night and day from previous royal mothers, she ripped up the rule book and said i'm going to be a hand's on mother. >> she felt her number one job was being a mum. >> she was very demonstrative towards them, big kisses, big hugs, which we were really not used to because previous generations of royalty mothers didn't display their emotions in public. >> charles was brought up in such a different environment than the way diana raised her boys. the queen was largely absent because of her work, her royal duty, there wasn't a lot of affection in his childhood. >> she realized that she had the opportunity to shape the future of the monarchy through her influence on her boys. one of the key things in diana's life was the sense of abandonment. she felt abandoned by her mother during the divorce between earl spencer and francis and she was determined that her own children would have a nurturing environment that they could grow up in. >> she insisted that they go to school so that they could mix with their peers, that they weren't off in the palace learn from a govern else, but that they were out in the world. >> she said i'm going to do the school run, sport stays and school plays. this made her exceptionally relatable to ordinary people. >> she wanted to make sure that these boys realized that not everybody had the privileged life that they had. >> she took them, not just to amusement parks and hamburger alleys but to hospitals, homeless shelters, to really get a sense of what modern britain was about. you can see today that sense of compassion that both young men have got, which is directly related to their relationship with their mother. the public image of the fairytale marriage was very rosie. behind the scenes the couple were rowing, it was certainly not happy families. >> in 1985 they did a television interview and the whole purpose of it was to show the stories about strive in the marriage were untrue. >> i suspect most husbands and wives find they often have argu arguments. >> but don't. >> no, no, but occasionally we do. >> no we don't. >> i -- i -- >> charles and diana were fundamentally incompatible. >> the 12-years age gap was problematic. diana was 24, charles was 36, and he was an older 36 -- growing up knowing you're going to be the king of england. >> she's fully 20th century woman and she's 19th century man, super into water colors and history and she loves dancing and full of energy and full of life. >> the only commonality between them was william and harry, the children, and inevitably tensions grew. >> diana felt she wasn't getting enough attention from charles. we have to remember that diana grew up in a broken family. she wanted this close, tight-knit family. that meant charles needed to be part of it. but he wasn't. he was becausy doing his royal dutyies. and it started to wear on her.u dutyies. and it started to wear on her. >> getting married as a very young virgin bride with two sons in quick succession, i think diana felt unappreciated, unsupported. >> diana wanted charles attention all the time. she had this craving for love. and i think this is where a lot of the friction happened. >> in her sort of desire to draw charles as close as possible to her, it actually pushed him further away. >> the level of compassion and love between the couple was diminishing virtually by the week. but then ray went from no to know. with freestyle libre 2, now he knows his glucose levels when he needs to. and... when he wants to. so ray... can be ray. take the mystery out of your glucose levels, and lower your a1c. now you know. try it for free. visit freestylelibre.us ♪ when you have nausea, ♪ ♪ heartburn, ingestion, upset stomach... ♪ ♪ diarrheaaaa.♪ try pepto bismol with a powerful coating action. for fast and soothing relief. pepto bismol for fast relief when you need it most. ♪ ♪ ♪ ♪ ♪ ♪ this halloween, xfinity rewards is offering up some spooky-good perks. like the chance to win a universal parks & resorts trip to hollywood or orlando to attend halloween horror nights. or xfinity rewards members, get the inside scoop on halloween kills. just say "watch with" into your voice remote for an exclusive live stream with jamie lee curtis. a q&a with me! join for free on the xfinity app. our thanks your rewards. ever wonder how san francisco became the greenest big city in america? just ask the employee owners of recology. we built the recycling system from the ground up, helping san francisco become the first city in the country to have a universal recycling and composting program for residents and businesses. but it all starts with you. let's keep making a differene together. the moment they saw her the crowds began to cheer. america greeting her with a welcoming home. >> it's 1985, it's princess diana's first trip to the united states, and it's america's first chance to get a look at the woman that the world has gone absolutely crazy for. >> i mean, the excitement about princess diana coming to america and the energy around her arrival, you could feel it in the air. >> she insisted on meeting at least some of the people who stood for hours waiting to see her. >> i think there's something in diana's story that embodies the american dream. >> the crowds went wild. distant cheering and awarded with another wave. >> you saw this young aristocrat become a princess and she was friendly and open. >> she fulfilled our dreams. grew up and married a prince. that's what every american girl thinks about. >> diana did have a whole fresh ingredients that americans hadn't experienced before. she did not seem to be removed from that. >> ah! diana! >> this was the height of the special relationship that existed between the uk and the u.s.. i think what's less well-known was the relationship prince charles had with the reagans. >> charles had become very good friends with ronald and nancy reagan, met them originally in 1974. he and nancy reagan just really hit it off. later on she was one of the first people outside the royal circle that he confided that his marriage was in deep trouble. >> back at the white house, all was ready for a formal dinner. it was an evening of high glamour, the largely showbiz guest list chosen by mrs. reagan. >> it was a star-studded dinner, hollywood meets the white house meets the royal family. >> clint eastwood, john travolta, niel diamond. every socialite nancy reagan knew. >> would you dance with the prince harry. >> if she'd like me to. >> the high point was to orchestrate star john travolta to ask diana to dance. >> i think diana thrived in the moments where the spotlight shown so brightly on her. diana wasn't phased at all. she loved to dance. here she was dancing with one of the most celebrated dancers in the world at this time. she just came alive. >> it showed diana's star power was really equal to that of a major hollywood star. >> screaming for the princess wherever she went. >> thousands gathered along pennsylvania's avenue to catch a glimpse of the motorcade of the visitors. >> charles agrees to have a press conference to talk about the exhibit he was opening. all they wanted to talk about was diana. >> to the core of the issue had the princess enjoy herd dance with mr. travolta. >> i can't answer that, i am afraid. we knew she would enjoy dancing with john travolta wouldn't she? >> the tension there was palpable. he was exacerbated. >> nancy asked john travolta to ask her to dance. she was very much trying to make her husband and his family proud. but in these moments when her star shown so bright it over shadowed everything he was doing and he couldn't hide his disgust. >> charles had been to the united states a number of times and everywhere he went he was the center of attention. of adulation. when he was in los angeles meeting a group of women they squeezed his hand so hard the diamond rings she were wearing cut into his hand. >> i shook his hand. i mean, it's just unbelievable >> that was the backdrop against which his visits to the united states with diana have to be seen. the more she took the spotlight from him the more inadequate he felt. >> charles felt he was outshined and diana felt her efforts to enhance the couples reputation were completely unappreciated and her public success was making their private relationship a lot more difficult. tamins... ...and other key essential nutrients... ...it's a tasty way to conquer your day. try centrum multi gummies. now with a new look. have you tried crunching? 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( abbot sonic ) after my car accident, i wondered what my case was worth. so i called the barnes firm. when that car hit my motorcycle, insurance wasn't fair. so i called the barnes firm. it was the best call i could've made. atat t bararnefirmrm, our r inry a attneysys wk hahard i could've made. atat t bararnefirmrm, to get you the best result possible. call us now and find out what your case could be worth. you u mit bebe sprisised ♪ the barnes firm injury attorneys ♪ ♪ call one eight hundred, eight million ♪ it's five years into diana and charles' marriage and to the outside world it's still the fairytale but the reality is something completely different. >> even though diana was the most vetted woman in the world and everyone adored her, actually the one man she really wanted to adore her did not. >> maybe it was because he was always in love with another person. diana certainly believed that all along this sort of shadow of camilla was always there. i'm not sure that's entirely true. i think he did make a real effort to make the marriage work, but he was a selfish man. >> princess diana when i asked her about prince charles always said he was the love of her life. if she had his love she would never have dreamt of looking elsewhere >> when diana was in her early 20s she fell madly in love with a man who worked for the royal household. >> by diana's own admission she played with fire and got badly bernhardtd. >> i was personal protection officer for nine years. and barry was protective officer in our team. i started to notice her behavior was unusual when we were anywhere near barry man key which was certainly indicating that something may have happeed so i asked her for 20 minutes she absolutely categorically denied it but then told me exactly what's was going on she was having some sort of relationship with mannakee. >> she was smitten. she never had a boyfriend before she met charles and she's living life almost in reverse. >> i do understand why someone like princess diana who didn't have a loving husband or a happy marriage would become susceptible to looking at barry mannakee, he's representing everything she doesn't have in her life, warmth, strength, presence. >> my main thing was to try to pursued her how dangerous it would remain with the boy. >> it was incredible it was right under charles' nose and wonders how much attention diana was getting from charles if he was missing it. >> the way she felt was so strong. it wasn't going to stop. we arranged for barry to be transferred away from the department. the excuse being used to the prince of wales was his domestic circumstances, the hours he was working. they went on a joint engagement. she was clearly very upset. the prince of wales approached me. and said why is the princess behaving in the way she is? what on earth is the matter? so i said you've got to talk to her. he said i've tried all that and the only thing that seems to be upsetting her is that barry mannakee is going back to uniform. she's that upset, barry can stay. at that stage i was forced to say, well, sir, if he stays, then i'm afraid i'll have to leave. and i think at that point the penny dropped. he was ultimate he was utterly shocked and clearly, clearly very upset. the popular perception is prince of wales was straying all throughout his marriage and that is definitely unequivocally not the case. the first person who strayed was the princess. he went back after he learned about her affair with barry mannakee . nobody is the villain. in my view everyone's the victim. he was under a lot of pressure to get married. she too was a victim of this whole process. -- >> i think prince charles never loving camilla and when the opportunity arose he went back to her. >> when you analyze these two different affairs there's a huge difference. charles was rejecting diana because he loved somebody else. diana was never really rejecting charles. she was just desperate to be l loved. >> for princess diana it was the realization of her worse fear. she always suspected that camilla was her husband's great love. >> diana was at a really low end. there was even a moment when she took a pen knife and cut herself. her bulemia became very intense. she were in vancouver touring an exhibition. diana sort of moved close to charles and sort of touched his arm and she started for slide down to the floor and she fainted. >> the police took the whole thing very seriously. in slow-motion you could see she was in some distress. the prince attempting to look concerned followed behind. -- >> she looked reasonably well recovered at the evening dinner by probably a banquet she could have done without. >> even though doctors advised she stay in bed prince charles insisted she accompany him. >> the prince made a joke of the whole affair. >> it's really entirely due to the extremely advantageous conditions that pertain in british columbia which will ensure she's about to have 60 pierce which is really why she fainted. >> he showed a lack of sympathy. it was an indication he didn't care as much. that something had gone out of the marriage. >> charles did not understand her eating disorder. i think it was frustrating and confusing to him. it was a very different era where people didn't understand eating disorders very well at all. but he went one further than that, he made cruel jokes. . >> >> there's so much shame attached to the condition, it's the worse you could say to someone battling that disease. >> it's her coping mechanism. she feels with bulimia she could control her life. >> so much attention around her thinness, it was often celebrated. >> it continued to a damaging cycle. >> the royal family does not know how to deal with this. because bulimia centers around emotions. so she's alone and longing for somebody to love her and support her. james was this dashing, dreaming, 28-year-old household calgary officer, diana first spotted james on the day he was on duty during ale wedding and she flue threw she invited him to a drinks party. >> knowing that james hewitt was a riding instruction she invited him to give her lessons to overcome her fear of horses. >> he was fun and unswerving devotion to her but also a tremendous excitement and romance. >> it was amazing for them to find somewhere to meet privately. we'd go to windsor to meet hewitt for riding lessons. >> diana couldn't do much. hewitt was put into the boot of cars and driven to kensington palace. >> he was invited to go the a palace that they'd go for weekends, it was remote but always tense because she was very easily spotted. the princess of wales and hewitt went for a walk in the woods or on the beach she certainly wasn't looking like a princess. she'd be in normal day clothes, hoodie, dark glasses, the hair would be covered up >> although she may have a romantic notion of going off with james hewitt, i think she also was a realist. she was the princess of wales and mother of the future king, she couldn't go off and live with this rather impoverished army officer. >> there was no question of divorce so it was a fantasy for them both. >> charles absolutely knew of the affair and in fact approved of it because it gave him more time and space with mrs. parker bolles and that was the norm. and what they found unfathomable about diana was she simply wouldn't accept that this was the norm. she did not want that. >> she wanted the life that she hoped for on their wedding day and she kept fighting for it. unconventional thinking means we see things differently, so you can focus on what matters most. that's how we've become the leader in 5g and a partner who delivers exceptional customer support, and 5g included in every plan, so you get it all. bipolar depression. it made me feel like i was trapped in a fog. this is art inspired by real stories of people living with bipolar depression. i just couldn't find my way out of it. the lows of bipolar depression can take you to a dark place... 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(sfx: continued vehicle calamity.) just think, he'll be driving for real soon. every new chevy equinox comes standard with chevy safety assist, including automatic emergency braking. find new peace of mind. find new roads. chevrolet. diana and ferguson had known each other since they were teenagers. diana introduced her to prince andrew. she was the match-maker. fergie was very exuberant and she was fun-loving. -- >> how hurtful, her own husband was asking her to be more like this newcomer on the scene. >> he was . >> fergie was a real outdoors girl. the queen really liked fergie. so fergie began to emerge as arrival to -- a rival to diana which began to inject competition in that relationship. >> she enjoyed being where she was. i was fighting to survive. she wooed everybody in the family and did it so well. >> diana's took her husband's criticism to heart, he's like, why can't you be more like fergie she's like i'll show you fun. >> asked for pictures of the two poking friends in the bottom with their umbrellas. >> dressing up as police women going into an bell's nightclub on stag night. >> they were skiing together, messing around on the slopes. >> went to so many balls with fergie. >> all of these things irritated prince charles beyond belief and diana realize this wasn't her, she wasn't this boisterous slone ranger. >> the press were calling her disco di and she realized she was being perceived as frivolous. >> diana had an epiphany, she said i might be young but i can't act in a way other people do. it really set her on a separate path. >> most of her public engagements had been about supporting prince charles and his duties and she began seeking things to do herself in her own right, diana chose things on the margin of things that traditionally the royal family shied away from. people disposed by society, who had been negligentd. >> she wanted to help people who were marginalized. she said i can do this because i'm one of them. she understood what it was like to be rejected. >> it was a diana in her marriage, the fact her mother left her. feel s of being rejected or brandoned were always there. a brandon abandoned were always there. aba. >> in the mid-80s aids was m massively bound up with a huge amount of homo phobia so gay man were represented as being diseased. >> the only specialized aids port in britain, today the princess's visit was worth all of the propaganda put together. >> diana say heterosexual princess but decides to take on aids as one of the main causes to champion this shows how fearless and radical she really was. >> the male nurse on the ward is himself hiv-infected and spoke out to her about the myth about aids. >> she helped to get the message across, the fact she wasn't wearing gloves and shook hands with the patients and myself. >> such as the aids stigma that patients in the new ward were afraid to be seen in photographs only this patient agreed to a still photograph only with his back to the camera zblt site of her shaking hands with someone who had aids in the 1980s was extraordinary. >> that picture went around the world. and it immediately busted the myth that you could transmit aids via human touch. >> it was really one of the most pivotal moments in her life. it showed her that she had the power to make a difference. >> diana realized the power of her royal platform and i she was at the forefront of this new kind of celebrity philanthropy. >> traditionally royals supported causes that were very safe, their reaction to diana choosing aids and hiv as a cause was why can't you do something nice, less controversial but diana continued on with what mattered to her. >> the knowledge that what she was doing was doing real good for people who really needed it gave her a sense of self worth. >> that's how she found her fulfillment. it really informed her life from then on. no pizza. no foods you love. stressed? 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we just took her to where the children were. she could not wait to get there. >> during the late '80s crack cocaine ravaged our neighborhood and with the drug addiction came sharing of kneeledles and many modes of transmission of hiv/aids. it was a and back then, these children were born with hiv and also severely addicted to crack. >> as she went to the room there was a little boy she went over and picked him up and he kind of just held on to her arm. and you could just see the love that this woman had. for humanity. she was letting people know that you can be with them and you can love them. >> they were surprised she had come to harlem hospital, a place never visited by any american president and few midge president and few political leaders. >> at the time the government couldn't get a grip on the aids crisis and she gave it the attention it meritd. >> she chose to come to a small community hospital in the middle of a minority era during a crack epidemic. i can't say enough about the courage that takes. i thought it was amazing she would come to my neighborhood and say let me see your struggle and let me lend some assistance it to it. >> diana had proved her range that she could be the glamourous uptown princess but then also dive really deep into these taboo social topics ever the time. -- of the time. and accomplish real good in the world >> the press turned on a dime. suddenly she was, as one headline said, d divine dine's. >> diana's eight years into her marriage and has come a long way and feels strong enough to confront the major torment in her life and that's the other woman. >> she accompanies prince charles to a birthday party and among the guests is camilla parker bowles. >> she went and got a stunning outfit. she got some very special lingerie because she decided, she told me, that she would make charles realize what he was missing. diana still thought as late at 1989 there might be a chance to salvage something. >> it's like entering the lion's den, enemy territory, where everyone else is in on the secret but you're the butt of the joke. >> everybody at that party is part of charles and camilla access. they've jaw-droppingly astonishing when diana walks down stairs to speak to camilla. >> i was terrified. i said i just want to know exactly what's going on. don't treat me like an idiot. >> it was a huge show of power. the key phrase in what diana says to camilla is not i know what's going on. it's don't treat me like a fool. >> she said to me, got -- you've got everything you wanted. all of the world fall in love with you, what do you want. so i said i want my husband. >> the moment camilla basically said well you should be happy with what you got. diana must have realized, oh, my god this is going to go on forever. camilla is not sorry. she's not even pretending to be sorry. >> i -- seven years of pent up anger came out. i felt a tremendous shift. said what i felt. >> it was a breakthrough for her. >> from this point on diana becomes increasingly disillusioned with the sham that is her marriage. she's about to take control of her own story. >> marriage offers stability. >> here you have her husband, future king of england, in love with someone else. >> she was like a tinder box waiting to explode. >> isn't it normal to feel angry and want to change a situation that is hurting. >> this was her going totally rogue, risking it all, not knowing where it would lead. >> diana is effectively planting a bomb under the royal family. >> she wanted her truth to be told. >> marriage offers stability. >> diana is in a loveless marriage and really is living a lie. >> for many of these marriages, reality fails to live up to expectations. >> here you have her husband, the future king of england in love with someone else

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