>> he struggled to find his way. >> being royal, for harry, was a burden and a curse. >> she is a former american actress. >> unlike any royal bride before. >> go back a few generations and everything about meghan markle disqualifies her from marrying harry. >> a modern royal couple changing history. >> the duke and duchess say they will step back as senior members of the royal family. >> harry decided, i'm going to look after my wife. in a way that i wasn't able to look after my mother. >> and redefining royalty. >> what do you think the future looks like for harry and meghan? >> i think the sky is the limit. they are going to harness the power that they have as public individuals to change the world. >> tonight, a cnn special report, "royal revolution: harry and meghan." september 15th, 1984. prince henry charles albert david was born. >> harry came into the world, very different to his brother. who was heralded as the next in line to the throne of england. but harry was the spare. >> paul burrell was princess diana's butler. >> so, all through harry's formative years, he always knew that he was second. >> he was always referred to as the spare. just always second best. and i think that had a profound effect on harry. >> his childhood was also impacted by his parents' marital troubles. >> harry grew up in a very, very tricky household. the prince and princess were never happy, together. in a marriage, that had failed before it even began. >> when charles and diana divorced, it hit harry hard. then, one year later, his mother was killed. harry was just 12 years old. >> this incredibly loving figure, who had given him so much warmth and comfort in what was a very difficult childhood. an extraordinary upbringing. was, suddenly, gone. >> harry later admitted to itv he struggled to process her death. >> it was a classic case of don't let yourself think about your mum and the grief and the hurt that comes with it, because it's never going to bring her back and it's only going to make you -- make you more sad. people deal with grief, in different ways. and my way of dealing with it was -- was by just basically shutting it out, locking it out. >> prince harry arrived at eaton, the prestigious boys boarding school the year after his mother's death. even though he moved into the same house as his older brother, william, harry reportedly struggled academically, and was miserable. >> diana always said that she never wanted harry to go to eaton because he would be compared to his brother's success. and she thought this would be the undoing of harry's confidence. >> prince harry says that he decided that he was going to be a bad boy so that the reason he didn't do well there was, partly, his fault. it was deliberate. >> in 2002, headlines emerged of harry's drinking and marijuana use. >> did it seem, to brits that it was more than typical teenage antics? >> it's all part of the growing up process. but i, personally, was worried that there was something deeper. there was a touch of self-medication going on. >> after graduating from eaton, harry escaped to africa during his gap year for humanitarian work. >> it was an escape from this heavy-duty world of royalty. always being watched. always being photographed. he could be very ordinary. >> he spent two months in lesotho with children in need and others whose parents had died from aids. >> he could see that there were holes there in their lives. i think, absolutely, he saw, in them, something that he felt was missing in his life. care, love, and attention. the loss of his mother. >> harry not only fell in love with the children and the country, he began a serious romance with a wealthy girl from southern africa, chelsy davy. >> she is very free spirited. not someone who felt bound by world protocol or tradition. and also, shared his love of africa. and, you know, the two of them traveled, extensively, throughout africa together. >> chelsy remained a constant in harry's life for years to come. >> she also came into his life, at a time when he was missing that female figure to support him. and i think chelsy did that. and understood him, and she could understand that he had been through a very difficult time and was still going through a very hard time. >> a very hard time that harry struggled to overcome. when we come back -- >> for many years, it was a real worry about what would happen to harry because he didn't seem to want to be a royal. he wanted to be a normal human being. i'm still drawn to what's next. even with higher stroke risk due to afib not caused by a heart valve problem. so if there's a better treatment than warfarin that's a trail i want to take. eliquis. eliquis reduces stroke risk better than warfarin. and has less major bleeding than warfarin. eliquis has both. don't stop taking eliquis without talking to your doctor as this may increase your risk of stroke. eliquis can cause serious and in rare cases fatal bleeding. don't take eliquis if you have an artificial heart valve or abnormal bleeding. while taking, you may bruise more easily or take longer for bleeding to stop. get help right away for unexpected bleeding, or unusual bruising. it may increase your bleeding risk if you take certain medicines. tell your doctor about all planned medical or dental procedures. the number one cardiologist-prescribed blood thinner. ask your doctor about eliquis. -finally, a make-up made -just for us age perfect foundation by l'oreal paris a super hydrating serum enriched with vitamin b3, in a lightweight formula it doesn't settle into your lines age perfect foundation by l'oreal paris we are worth it what happens when we welcome change? 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it worked. >> people are fighting greasy pots and pans with ivory clear. >> it had to have been such wonderful reinforcement for her, at such a young age, that she could take a stand. and have her voice heard. and not be dismissed. >> meghan went on to graduate from northwestern university. but returned to los angeles, to pursue her acting dreams. >> action. >> she has said that her 20s were brutal. >> meghan struggled a lot. to become a successful actress, to be able to make a living. that's, like, winning a lottery ticket. i mean, the number of forces that have to combine to get you even the smallest scrap of success, are -- are so astronomical. >> meghan auditioned throughout her 20s. then, in 2011, she landed a significant role. the female lead on usa network's legal drama "suits." >> is this all a joke to you? because i take my job seriously. >> she got lucky. she, undoubtedly, handed in a great audition, a great-screen test. she had excellent chemistry with her co-stars. and she hit the jackpot. >> "suits" was an instant hit. >> "suits" radically changed meghan's life. first and foremost, she was now making more money than she had ever made before, ever. >> as the show achieved success, meghan made changes in her life, including ending her two-year marriage to hollywood producer trevor engelson. >> when they met, she was still, largely, an aspiring actress. he was an aspiring producer. they were, essentially, at the same place in their careers. and then, "suits" really took off. and they weren't going in the same direction, anymore. she was filming in toronto. he was in los angeles. there were thousands and thousands of miles between them. >> determined to use her position for good, meghan advocated for women's equality across the world. meghan traveled to rwanda, in 2016, as an ambassador for the nonprofit, world vision, to highlight the importance of clean-drinking water. >> these girls are able to stay in school because they weren't walking hours a day to go and get water and this clean water source has changed the entire community. >> this is not a celebrity, who floats in who needs a platform issue to associate with their, quote/unquote, brand. this is a woman, who's had a desire to help, in some way, for a very long time. promote the faces and stories of women, and to begin to elevate them. >> coming up. >> he was very angry. >> harry struggles with his royal role. >> he started drinking very heavily. he was fed up with who he was. introducing the biggest advancement in the history of small business bookkeeping. having someone else do your books for you. i'm linda, your quickbooks live bookkeeper. let's do this linda! sounds good! a live expert bookkeeper who understands your business. felipe, i've categorized last month's hair gel expenses. steve, i just closed your books. great, how are we looking? 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what was his way forward? >> harry struggled to find his way. and to find someone to share his life with. his family and fame had brought an end to his relationship with chelsy davy and another serious girlfriend, cressida bonas. >> chelsy had experienced the most horrible treatment. photographers would be waiting for her. they would call out names. slack, bitch, whore, trying to get a reaction from her. and i guess she looked at all of this and thought do i want this for myself? i think cressida took one look at what life with harry would have involved and just turned her back on it. she didn't want to be a princess. i don't think any sane person wants to be a princess. >> in 2017, harry opened up for the first time publicly about his feelings on being a royal in a documentary for the bbc. >> i spent a long time in my life, my head buried in the sand. you know, thinking i don't want to be prince harry. i don't want this responsibility. i don't want this role. you know, look what's happened to my mother. you know, why does this have to happen to me? >> harry even considered a drastic move. >> prince harry got so low, that he decided, at one point, that he might leave the royal family. >> he is living this life he's been born into. it's not his choice and i think he felt, at times, very cross about that. >> in 2017, harry shared his struggle as part of his heads together campaign with prince william and kate to end the stigma around mental health. >> never really talked about losing mom at such a young age. i always thought to myself what's the point of bringing up the past? it ain't going to change it. it ain't going to bring it. and when you start thinking like that, it can be really damaging. >> and harry told the bbc he wanted to follow in his mother's footsteps. >> now all i want to do is try and fill the holes that my mother has -- has left. and that's what it's about for us. is trying to make a difference and -- and in making a difference, making her proud. >> he started a charity for the children he met in lesotho, africa. >> you look at harry's work with hiv and aids. that was something that his mother, as harry said, you know, smashed through the stigma of that when she was alive. >> in 2014, he founded the invictus games, an olympic-style competition that gives wounded veterans and service members a chance to be defined by more than their injuries. >> it's life-changing. it really is life-changing for them. >> i think he has used his own experience of loss and sadness and bereavement to help these soldiers. and the bereavement doesn't just mean losing someone, it means losing yourself i think, too. >> when we come back, the struggles with being royal. >> there was a photographer, who got inside meghan's house in toronto. the paparazzi were camping on her mother's front lawn. and harassing anybody really who knew her. periodontal disease, and i just didn't feel well. but then i found clearchoice. 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>> harry wanted to keep his relationship with meghan private as long as he could. but just four months after that first date, the news was out. and the paparazzi pounced, once again. >> there was a photographer who -- who got inside meghan's house in toronto. the paparazzi were camping on her mother's front lawn. and following, you know, and harassing all -- all members of her family. anybody, really, who knew her. >> despite starring in a tv show, meghan was relatively unknown. now the british press wanted to know who she was and if she was fit for the royal family. >> she was a woman who had been married. people were fascinated by the fact that she was divorced. people were fascinated by her background, her acting, a career woman. how would that work being with someone in the royal family? you know, that's not what we have seen before. >> they also had not seen someone biracial dating a member of the royal family. and some of the conversation was blatantly racist. >> there was one newspaper headline saying "straight out of compton," suggesting she was from a gang-ridden neighborhood and would harry be dropping around for tea in gangland? which is really clearly racially loaded. >> another issue exploded which was the number of rather horrific social media racist comments began to flood in from the darkest, vilest corners of the internet. >> the royal family responded in unprecedented fashion with prince harry's team at kensington palace releasing a statement confronting the, quote, abuse and harassment meghan was facing. saying "this is not a game, it is her life and his." why is it that you think that meghan's upbringing, her race, why did that garner so much attention? >> in the past, members of the royal family, princes, would have married princesses. and when harry's father, prince charles, was looking for a wife, it was also a requirement that a wife should be a virgin and a member of the church of england. >> you just go back a few generations in the royal family. and everything that you can say about meghan markle disqualifies her from marrying harry. this is precisely why you had edward abdicating his throne. so that he could marry an american divorcee. elizabeth sister's margaret was in love with a divorced man and was not allowed to marry him. >> wasn't charles and diana's wedding and marriage a wake-up call, in some ways, that you can try to have somebody perfect, but it has to be chemistry and you have to love the person and have the freedom to marry who they want. >> i think it was a lesson that they've learned. >> in november of 2017, harry and meghan announced their engagement. >> kensington palace announcing the two are set to wed in spring of 2018. >> and the royal family welcomed meghan, with open arms. >> the queen made an exception and broke from royal protocol. and invited meghan to spend christmas with the royal family and the queen at sandringham. that was the first time a fiancee has ever done that before marrying into the royal family. >> a powerful sign the monarchy and the queen were modernizing and changing. >> the royal family now is trying to at least be much more perceptive of society. and the queen, first and foremost, wants her grandson to be happy. >> when we come back. tension in the royal family. >> william looked at harry moving very, very quickly towards marriage and said, hold on a minute. are you sure? 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>> she really took to it incredibly well and it was -- it was a great triumph. >> and a triumph, it seemed for the royal family. a new golden couple to help the next generation carry the monarchy forward. >> they looked as though they were the perfect foursome. they were even labeled the fab four. and it did look as though they were all getting along really, really well. >> but soon, stories began to leak. that there was tension, behind palace doors. >> they had a good relationship, the three of them. then meghan arrived, and i think that was when things started to go wrong. harry fell head over heels. harry is a very impetuous sort of person. william is very much more considered. he is very controlled in what he does, and i think he looked at harry moving very, very quickly towards marriage and just said hold on a minute. are you sure you're not going too fast here? >> you look at harry and william's parents. they didn't take huge amount of time to get to know each other. that marriage was not successful. whereas, you know, william and kate spent many years getting to know each other. and making sure that she would be able to take on those responsibilities and the weight of responsibility. and i think, william probably just wanted to make sure that meghan knew what she was getting herself into. >> what prince william may have said, with brotherly concern, according to sources close to harry was taken in a very different way. that it wasn't brotherly concern but, perhaps, he had overstepped, in a way. >> there were also stories in the press that painted meghan in an unflattering light. >> one saying that meghan made kate cry during the wedding preparations. what was the truth? >> that story has been reported, both ways. of course, meghan said that it was the other way around. so it's very hard to know. >> and there were reports that meghan was difficult to work for. there were reports that three of the staff of the royal household were going to be leaving. >> it is very unusual. members of the royal household tend to stay quite a long time. and certainly, the stories that i was hearing was that she was very demanding. and could be quite difficult. >> there was an internal complaint made by one of the senior members of staff about the treatment of other members of staff in the household who worked for harry and meghan, and there were allegations that some of the treatment by meghan towards staff was bullying. we know that meghan has very, very strenuously denied all allegations of bullying against her. her lawyers have said it's a campaign against her. >> eventually, harry and meghan decided to separate their official office and charity from william and kate. and they left their home at kensington palace for the frogmore cottage in windsor, saying they needed more space for their growing family. >> it was an indication that all was not well with the fab four. they were treading on one another's toes and harry and meghan wanted to do things differently. >> people within the royal households have said meghan and kate were different characters. and we know, from a book that was written about them, that meghan felt that she wasn't warmly received enough by kate. >> even with the happy news of the impending arrival of their first child in may of 2019, the sussexes could not shake the criticism. >> there's been radio silence from the couple on their plans. not a due date. not even a hospital. the only thing that is clear? they won't be following recent royal tradition, presenting the baby to the world just hours after birth. >> british taxpayers have been hit with a $4.3 million for a makeover of the duke and duchess of sussex's new home. >> then harry had flown to speak about climate change. and lectured people on how we must all behave and had then taken two private jets on two separate occasions to go to two different holiday locations with meghan and archie. and to the press picked up on all of that and they did hammer home the hypocrisy of all of this. >> the duchess of sussex. poor thing can't get a break ever since the royal wedding, everything she does is being scrutinized. >> the constant scrutiny started to take a toll. >> the british tabloids can be vicious. and anyone that puts their head above the parapet must expect that at some time they might get it blown off. >> privately, i know it was really difficult for them. harry had struggled with his mental health. he's talked about it previously. his mother was chased into a tunnel by paparazzi, and it's something that has haunted him his entire life. >> during their royal tour in africa, harry and meghan opened up to itv's tom bradby about their internal struggle. >> i really tried to adopt this british sensibility of a stiff upper lip. >> it has its -- you know, it has its advantages i guess. >> i really tried, but i think that what that does internally is probably really damaging. >> for me, and -- and for my wife. you know, there -- there is a lot -- of course, there is a lot of stuff that hurts. and especially, when the majority of it is untrue. i won't be bullied into -- into -- into playing a game that's -- that killed my mom. >> harry released a statement about the british tabloids. it said, i've seen what happens when someone i love is commoditized to the point that they are no longer treated or seen as a real person. i lost my mother, and now i watch my wife falling victim to the same powerful forces. harry wanted to protect his family. i think that there are these memories. these very vivid memories of what their mother went through. >> harry filed a lawsuit against two british newspaper groups alleging they hacked his phone years earlier. and meghan filed suit against "the mail on sunday." >> meghan announced that she was suing for breach of privacy and copyright because they had published extracts from a letter that meghan had handwritten to her father after his failure to come to their wedding. >> at the end of 2019, harry and meghan announced they were taking a six-week break from royal duties and escaped to canada. >> meghan, i think, was unhappy. it was clear she wasn't thriving, and harry i think decided get her out of the situation. knee-jerk reaction. impulsive. i'm going to look after my wife. in a way that i wasn't able to look after my mother. >> the couple really just wanted some time out from royal life. and they wanted to consider their future. when we come back. >> that announcement came as a big shock. >> the sussexes' surprising decision. >> this was another moment where prince harry's relationship with his brother took a turn. -finally, a make-up made -just for us age perfect foundation by l'oreal paris a super hydrating serum enriched with vitamin b3, in a lightweight formula it doesn't settle into your lines age perfect foundation by l'oreal paris we are worth it ♪ ♪ your new pharmacy is here. and here. and here, too. it's here to help you save time and money and trips to the pharmacy. it's here to get you the medication you need when you need it. who knew it could be this easy? 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>> they launched sussex royal website, which had a, sort of, blueprint of how they envisaged their future roles would be. which would be a combination of supporting the queen and the monarchy with official work. but also, doing their own thing, abroad, and pursuing their own-commercial projects, too. >> reporter: the press went into overdrive. cranking out story, after story. and the queen, anxious to get the situation under control, summoned prince harry, prince charles, and prince william, to her home in sandringham. >> the discussions were to thrash out how this would work and whether it was possible for harry and meghan to be part-time royals. >> that was never really something that the queen was ever going to be onboard with. >> why doesn't that hybrid role work? >> the problem is if you are a member of the royal family, who undertakes official work on behalf of the institution and the uk. and you are, then, also, using your role to pursue commercial projects. that's always been a no-no for the royal family. >> reporter: tensions were high, as the couple's future was discussed and the half-in-half-out model that harry and meghan had envisioned was out. >> there is no such thing as half in and half out. it just would not work. and the queen, therefore, decided that, if they were intent upon leaving, that they must leave, entirely. >> reporter: to have the independence they craved, they would need to completely step down as senior royals. >> how hard do you think that moment was for harry? >> this was a really difficult moment for him. he loves his grandmother. he loves serving the queen. but ultimately, this was a decision that he undertook for his family. >> reporter: harry and meghan made their final-few appearances as senior royals, before they stepped back from the limelight and left the united kingdom. >> in the year since they really put down roots in california, they bought this big house in montecito and santa barbara. they have sent up their arch well charitable foundation. they have struck these big, commercial deals with netflix and spotify. >> welcome to arch well audio. >> they have been able to pursue projects and commercial ventures which have dramatically changed the way they live their life. >> the couple kept a relatively low profile during the pandemic. they were spotted volunteering with organizations like baby to baby and homeboy industries. and meghan wrote a poignant essay about suffering a miscarriage. >> she wanted to try and help other women by talking about it. >> reporter: then, in june, they had happier news to share. >> it's a girl. prince harry and meghan markle have just announced the birth of their second child, lilibet diana mountbatten windsor. >> reporter: but it was another announcement earlier this year that sent shock waves around the world. >> the british royal family is bracing for what harry and meghan might say in their new interview with oprah winfrey. >> i knew, instantly, that it was going to be very controversial. >> reporter: and it was. in an interview with oprah, on cbs, harry and meghan painted a damning portrait of life inside the monarchy. things became so difficult, meghan said, she became suicidal. >> i just didn't want to be alive, anymore. >> reporter: and, she said, she was denied help by the palace. >> i said that i needed to go somewhere to get help. said that i never felt this way before and i need to go somewhere. and i was told that i couldn't, that it wouldn't be good for the institution. >> reporter: they spoke about racism, they faced, even from within the royal family. >> hold up. hold up. stop right now. >> there are several conversations about it. >> there is a conversation, with you -- >> with harry. >> -- about how dark your baby is going to be? >> potentially and what that would mean or look like. >> reporter: viewers were shocked. and the royal family was left reeling. >> the royal family were horrified by the oprah interview. and very hurt. >> reporter: the allegations were harsh. is it possible she had wanted to leave kensington palace and have some sort of inpatient treatment, and that that would have been really frowned on by the royal family? >> i don't think there's any way that the royal family would have frowned on any kind of inpatient treatment for mental health. >> have you spoken to your brother since the interview? >> we saw william extremely upset about their comments made over race. >> is the royal family a racist family, sir? >> we're very much not a racist family. >> the royal family have dismissed allegations of racism but they have made it, also, very clear that, if there is anything to explore further there or issues to address there in terms of race. then, they will do that privately. >> it's not what's wrong with you. it's what's happened to you. >> reporter: in may, apple tv plus premiered a docu-series harry co-produced with oprah called "the me you can't see." about mental health. harry opened up more about the lack of support he felt from his family, as he and meghan struggled. >> i thought my family would help. but every single ask, request, warning, whatever it is, just got met with total silence. or total neglect. we spent four years trying to make it work. we did everything that we possibly could to stay there, and carry on doing the role and doing the job. >> reporter: he said the fear of history repeating itself was what pushed him to leave the monarchy. >> i, then, had a son, who i had far rather be solely focused on, rather than every time i look in his eyes, wondering whether my wife is gonna end up like my mother and i am going to have to look after him, myself. >> i think there is so much hurt, on both sides, i think it will take a long time for this rift to heal. >> it's been difficult few months, there's no doubt. the oprah interview was followed by the death of prince philip. prince philip's funeral was not the place to have deep conversations. they were all there to support the queen. but as harry has said, he loves his brother. and they've been through hell together. i think, in time, we'll see the royal family heal. >> reporter: time will tell how the fractured relationships recover. but one thing is certain. whatever harry and meghan do with their future, they will do it their way. i was always different. >> diana provided a very public model for defiance and truthfulness. >> diana was a trailblazer. she found her voice, and i think that's why we co

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