>> and here charming princess of wales. >> she is a huge deal. >> she was bigger than anyone in hollywood. >> everybody wanted to know all they could about her, her life, and what the future was going to be. >> by the time she's 24, diana has been married to prince charles for four years. they have two sons. prince william, who is three, and one-year-old prince harry. >> they are for all intents and purposes, the perfect yij of the royal family. >> i'm supporting my husband but also most important thing, being a mother and a wife. and that's what i try to achieve whenever i can. >> she gave this wonderful impression to the public. >> have you actually tried to change prince charles in any way since you got married? >> nothing dramatic. >> but behind the scenes, she is very much living a lie. >> did you know what you were taking on? >> no, i didn't. >> throughout diana's marriage to charles, there was a third figure hovering around, camilla parker bowles, the wife of one of prince charles's old friends. >> she was his first love and he had never stopped, really, adoring camilla. >> wilt thou have this woman to be tai wedded wife? >> i will. >> he thought he was doing the right thing by marrying diana but he always knew it wasn't the deep love he felt for camilla. at some point he resumed his intimate relationship with camilla parker bowles, still married. >> princess diana knows about charles's love affair and she was deeply unhappy. diana speaks as she did regularly in those days. all she said was it's hopeless and did nothing about it. >> hundreds of years, princes of wales have had mistress es. they've had extramarital affairs and it's been condoned, of course, in secret. >> her husband is unfaithful. she has two young children and the royal family thinks she should shut up and get on with it. >> found it difficult to live in the public eye with this tremendous toxic secret. she was trapped in a gilded cage. for the cameras, diana is all smiles. but people are beginning to question the way she looks. >> diana is very thin. that is concerning. >> some people say that you're so slim. >> i take so much exercise. >> in secret she's suffering from this illness called bulimiaer in vosa, which has afflicted her. >> it was part to do with the stress she was feeling in her marriage. one day show just sat on the floor, just cried. just being so distraught. >> but gradually she came to sublimate a lot of her pain into the causes she took on. >> she decided that he wanted to do something different than what she perceived to be the royal run of the mill opening shops and super markets and so forth. >> help row si, domestic violence, drug addiction, mental health, none of these is mainstream royal territory but diana embraces because as we said, she knows what it's like to be uncared for, undervalued. >> the princess of wales felt not the slight bit of an hence visiting the aids ward. >> people talked about it almost in terms of rep row si. >> diana made a point of wearing no gloves, showing the world that she had no fear. >> hiv does not make people dangerous to know. so you can shake their hand and give them a hug. heaven knows, they need it. >> she felt uncomfortable about it. >> i remember one particularly day when diana went to see the queen, well done. what are you going to do that for? why don't you do something nice? >> in choosing to get involved with aids, she was no longer a gram reduce beautiful princess, this is a person who decided she could make a difference in the world. >> charles, too, has been reaching out to the dispossessed to try to make a difference. >> he provided work, support, encouragement to an enormous number of young people. >> the secret is so enthuse people who have become demoralized and perhaps resigned to the hopelessness of his position. >> his work did not attract the same attention, because the media liked the glamour surrounding the princess of wales. it got to him. why was he being ignored? >> charles was way ahead of his time. he was there before anybody else with organic farming, with climate change. he was green before anybody was green and he was mocked for it. they used to write, prince charles likes talking to plants. diana was seen as mother teresa. >> just as he'd seen his father walking one step behind the queen, prince charles possibly expected his bride to walk one step behind him but diana was the star and he felt that rather galling. >> they would have to go out and meet the world. this was very stressful. it was only a matter of time before something would go public. turns out deb's constipation with belly pain was actually ibs-c giving her grief. so she talked to her doctor because she wanted more relief. that's when she said yess to adding linzess. linzess is not a laxative. it helps you have more frequent and complete bowel movements. and is proven to help relieve overall abdominal symptoms-belly pain, discomfort, and bloating. do not give linzess to children less than six and it should not be given to children six to less than 18, it may harm them. do not take linzess if you have a bowel blockage. get immediate help if you develop unusual or severe stomach pain, especially with bloody or black stools. the most common side effect is diarrhea, sometimes severe. if it's severe, stop taking linzess and call your doctor right away. other side effects include gas, stomach area pain, and swelling. could your story also be about ibs-c? 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diana, the queen departs for westminster avenue to celebrate the marriage of prince andrew, the third of her children to marry. >> there are glorious moments for the monarchy. there are opportunities to refresh the firm, to refurbish the image. andrew had been seen as a play boy prince. he'd been seen as having unsuitable girlfriends. >> a reputation? >> what reputation. how dare you impugn my brother's honor. >> it was a real relief to the royal family. sarah ferguson, or fergie was a spirited fun loving character. >> from the royal bride, a new royal sal eustacian. thumbs up. >> her father was a polo manager for prince charles. she was an avid horse woman. she outdoorsy. they both had great accepts of humor. >> it's good, i think. >> why doesn't he kiss you? >> all right. quick. dare you. >> you're a monster. >> they were at least initially a breath of fresh air. >> it was princess diana who had played matchmaker for prince andrew and her friend sarah. >> diana certainly welcomed her as a comrade in arms, a friend who was her contemporary. >> these two sisters in law wanted to have a bit of fun. >> diana and fergie were partners in pranks, tabloids in particularly delighted in following them. they crashed a party in police outfits that were poking people with umbrellas and ascot. >> quite a double act. the public were obsessed by them. the merry wives of windsor, they were known as. >> charles prooifsly disapproved of this behavior. he was unimpressed that diana and fergie were going at these social events and playing up. >> love you! >> i'll see you later. >> the royal family want their women to be dutiful, beautiful and silent. >> fergie did not behave in the formal and dignified way that royals normally behave. >> i like to know what's going on. >> do you say things first and think afterwards? >> i used to. i'm getting better at not doing that. >> she was in the words of one courtier, vulgar, vulgar, vulgar. >> sarah ferguson, famously showcased that she had this very privileged lifestyle. >> the british public knowing that they're paying for that lifestyle are not so happy. and very quickly, the media turns against sarah ferguson. >> the press decided to set up a division between diana, who was slim and graceful and beautiful and never put a foot wrong, and fergie who said was fat and awkwardly dressed. she got hit with every insult that you can imagine. >> i also not to change it all. >> fergie becomes the object of derision for a while and she takes these spotlight off charles and diana. >> are becoming more and more infatuated with the prince and princess. >> the majority of the public have no idea what's going on behind the fairy tale of charles and diana. >> they at last agreed to separate. >> this is the point where the press are getting wind of the truth of what's happening. >> the first public clue that there's a lot of trouble in the marriage was when they went to portugal and the press sused out that they were staying in separate suites. >> i remember writing a story for my newspaper saying that they had separate bedrooms, separate schedules, separate lives. that sparked a whole focus on the royal couple. we saw charles and diana but not often together. and it was increasingly clear that they were spending an awful lot of time apart. >> he's been off in southern africa, in scotland, fishing, farming, anything he can do to be away from kensington palace. >> this was not the happy marriage that we'd been led to believe. >> people were now speaking openly about the fact this marriage is not obviously working. s than any other site? it's really as simple as taking the ol' power nap. and wakey, wakey... apartments-dot-com. the most popular place to find a place. healthy habits come in all sizes. like little walks. and, getting screened for colon cancer. that's big because when caught in early stages, it's more treatable. hey, cologuard! hi. i'm noninvasive and i detect altered dna in your stool to find 92% 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with her son, nursing him as he recovers from this injury. whereas charles on discovering he wasn't seriously injured then goes off to the opera. >> charles felt it was his duty to carry on with his royal program for that day, but diana is very agitated. she's very upset and she's sitting in the waiting room in the hospital on her own. it played very badly for charles. wrightly or wrongly, that's how it was presented in the media. >> the eight-year-old second in line to the british throne left the hospital with his mother princess diana after a two-day stay. >> the popular press had created a narrative. the princess was a mother beyond compare. he was a selfish man and didn't know how to bring up his children. >> diana was very press savvy. she devoted great understanding of how the media worked. she knew the power of images. she would take her children to theme parks and she would tip some photographers off that she would be there so they would have some photographs of her having a wonderful time. when she and charles were in india, she went by herself to visit taj mahal. she sat on a bench with this beautiful monument to love behind her. that picture of her as a lonely, neglected, beautiful girl who didn't have anyone to love her back just broke everybody's hearts. she knew what she was doing and it made charles absolutely crazy. >> it was frustrating. of course, it was frustrating, because it exacerbated the notion that she was the herro. >> diana wants her situation to be recognized, that she is in a lose-lose marriage. so it suited her to engage in the kind of guerilla war ware. >> a book hits the shelves containing disturbing accusations about charles and diana's relationship. >> they tell all about a woman who is an unhappy suicide inclined princess. >> it was one of the biggest bombshell books. >> told from inside the tale of a loveless marriage. >> the fairly tale image of the perfect princess, her heart was broken and she was devastated. >> it was a no holds barred expo say. it was really damning of charles. it was cataclysmic. >> buckingham palace dense the princess of wales cooperated on the would be book in any way. >> diana was crossed questioned about it by her father-in-law, prince philip. she denied having anything to do with her. >> but the royal family doesn't believe her and they're right not to. diana had used a friend as a go-between to tell her side of the story. >> i remember vividly going to a cafe in north london. i put on the headphones and there's this voice and it's diana. >> i was so depressed. i was trying to cut my wrist with razor blade. >> it was like entering another world, a parallel universe. i was being let in on the secret, the secret that diana was deeply unhappy. >> i felt so desperate, i would cry my eyes out. they're doing this to me, so i'm going riding now. so i threw myself down the stairs. >> i was left reeling. this information is dynamite. >> one revelation is most danging of all, prince charles, the future kingsessing is in love with another woman. >> in my dreams at night. >> this was the moment when the public discovered that prince charles, in fact, had been having an affair with camilla. >> the whole world now knows of prince charles' committed adultery with camilla parker bowles. somebody he's had a passion for throughout his life. >> charles is neglectful and having an affair. the public were completely shocked. >> the royal family had never had their privacy invaded in such a way. they didn't really know how to handle this at all. >> the queen and everybody in the royal family viewed it as a massive act of trenchry, and it was all orchestrated by diana. >> here she was not just attacking her husband but undermining his future, undermining the throne, undermining the royal succession, undermining the dynasty. let's check out the hook audrey sent. ♪ i right these wrongs like rhymes ♪ ♪ o like me oh my ♪ ♪ land and sea, that's mine ♪ ♪ and pardon when i shine ♪ ♪ 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>> the queen was aware of the reputation of the royal family. that's something of a new blow. it was a severe permanent blow to her. >> and in november, another disaster strikes. >> fire has swept through windsor castle and caused big damage. >> on the day of the green's wedding anniversary, windsor castle is in flames. most of the state rooms are dest destroyed. it was just a horrible moment for the whole royal family. particularly the queen. >> the queen lost windsor, that is, her home. >> you saw that picture of the queen in the rain. this diminish active figure in a rain coat and a hood and looking extraordinarily small. >> the cost of repairing the damage will be many millions of pounds. it's likely that the taxpayer will have to foot the bill. >> far from being sympathetic to the queen, the public saw people bringing out treasures that have never been seen before. there was a tremendous kind of backlash. why should we pay for her house, particularly when she was the richest woman in the world? >> it was shortly after the fire that she gave her famous speech to the guild hall. >> 1992 is not a year on which i shall look back with pleasure. >> she'd called 1992 a horrible year. >> it has come back to me. >> it is unprecedented an acknowledgement to the nation how things had gone wrong. >> no institution should be expect to be free from the scrutiny of those who give it their loyalty and support. >> the queen real rised that it was a time of reckoning. >> that speech is the prelude of a whole series of reforms. it is finally agreed that the queen should pay income tax. and to help fund the repairs to windsor castle, she'll open buckingham palace to the paying public. >> but no matter how much good she does, it's completely being surpassed by the war between charles and diana played out in the press. constipated? set yourself free with fleet. gentle constipation relief in minutes. little fleet. big relief. try it. feel it. feel that fleet feeling. do you struggle with occasional nerve aches in your hands or feet? 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>> yes, absolutely. >> and you were? >> of course. until we became irretrievably broken down. >> here was proof that everything that diana had said was true. the prince of wales was involved in a relationship with a married woman. >> if the prince had seen the morning papers, she showed no sign of reacting to them. >> charles exposing himself as an adult ror had a terribly negative effect. >> perhaps charles should have learned a lesson from the royal family documentary in 1969, which let in too much kind of sunlight into the mystique of royalty. prince philip couldn't believe that someone would do something so up sane, admit infidelity in a television interview. >> diana was appalled and began formulating how she was going to hit back with her own television conf confession. >> diana was the most priceless interview possible in the world. the interview was planned for sunday evening, the quietest time around kensington palace. she had told the security people that she was expecting the delivery of some new high fie equipment. hifi kbim. >> the big eyes threatening tears and she gave the most extraordinary performance. >> do you think you are to be queen? >> no, i don't. i -- >> why do you think that? >> i'd like to be a queen in people's hearts. >> she called herself the queen of hearts, which really stuck a knife in the queen. it was saying i know how to connect and you don't. >> i didn't think many people would want me to be queen, actually. when i say people, it's the establishment i married into. >> diana's actually speaking about her unhappiness, about her misery and diana used that phrase that cannot be forgotten. >> there were three of us in this marriage, so it was a bit crowded. >> and she also said charles was unfit to be kingsessing. >> i would think that the top job, as i call it, would bring enormous limitations to him. i don't know whether he could adapt to that. >> i watched in complete silence and i said, this program may end the monarchy or it may end the bbc or it may end both, but we have absolutely no choice but to broadcast every single word of it. >> the most heavily hyped international interview hits the air tonight. >> the night it went out, the streets of london were silent. everybody was watching. >> all over britain, 23 million people tune in. >> the program was a difficult one, because it dealt, of course, with a lot of private matters, and to have them on television was obviously upsetting for the queen. >> by the end of 1995, the war between diana and charles has been raging publicly for more than three years. and the queen finally said this is enough. >> before christmas, charles and diana simultaneously receive handwritten letters from the queen saying they have a duty to divorce. >> you are damaging one another. you're damaging your damaging the country and the monarchy. stop it. o teach us that who we e is our greatest inspiration, who are proud of where they come from and know exactly where they're going. people who inspire us to work for others—for our family and for our community. people just like you. at unilever, you inspire us to help drive change. -finally, a make-up made -just for us age perfect foundation by l'oreal paris a super hydrating serum enriched with vitamin b3, in a lightweight formula it doesn't settle into your lines age perfect foundation by l'oreal paris we are worth it like many people with moderate to severe ulcerative colitis or crohn's disease, i was there. be right back. but my symptoms were keeping me from where i needed to be. so i talked to my doctor and learned humira is the #1 prescribed biologic for people with uc or crohn's disease. and humira helps people achieve remission that can last, so you can experience few or no symptoms. humira can lower your ability to fight infections. serious and sometimes fatal infections, including tuberculosis, and cancers, including lymphoma, have happened, as have blood, liver, and nervous system problems, serious allergic reactions, and new or worsening heart failure. tell your doctor if you've been to areas where certain fungal infections are common and if you've had tb, hepatitis b, are prone to infections, or have flu-like symptoms or sores. don't start humira if you have an infection. be there for you and them. ask your gastroenterologist about humira. with humira, remission is possible. learn how abbvie could help you save on humira. (brad) everyone is discovering the power of 5g. but we've been helping millions of renters get into 5g for years... and also 6g. and 4c. and 2r. and 7l... apartments-dot-com. the most popular place to find a place. the matter of a minute i would have thought. >> the 15-year marriage of the prince and princess of whales was brought to a formal end this morning. london issued a decree finalizing the divorce. >> the divorce of her eldest son is obviously a bitter blow to the queen. >> the queen is very family minded and is a religious person. she's wise enough and experienced enough to know that marriages can go wrong. >> the princess will continue to be involved in all decisions relating to the children. she'll remain at kensington palace. >> she is given a very big divorce settlement, but in the end she loses her royal highness title mainly because the queen just doesn't feel that she deserves it. >> but she had something in a way that was more powerful at this particular moment, which was her celebrity. her popularity grew after the divorce. she was seen as the woman wronged, cast out of the royal family. >> but she's still outshining them. every picture of her is all over the newspapers. every charitable act she does is covered in huge detail. >> she had the power to turn the spotlight on the causes she really wanted to be involved with. >> she loved being photographed. she revelled in exposure. >> but when you unleash the demons of the press you then cannot keep them at bay. >> diane is fair game. the press are everywhere. and the biggest prize is to catch her with a new man. >> the press really want to know what kind of a stepfather she's going to bring to the future king. >> the media and the public entirely lost their moral compass, and she had children who were bearing the brunt of it. >> as a parent could i ask you to respect my children's space. >> i think it was really a pretty disgraceful period. >> she was the livelihood of the tabloid press. a diana picture could go for 10,000 pounds. >> she was pursued by a legion of the paparazzi. the intrusion was almost unbearable. >> it is always that way that you think you can control the press, they're your people, and then they're not. >> out. out. o-u-t, out. >> have a nice trip. >> she talked about how lonely she was, and she said to me august is coming up and i dread august. the boys go to scotland with their father and i don't really have anywhere to go. >> but that summer diana accepts an invitation to go to the south of france. she begins a romance with a man she'll be linked with forever. >> he was the playboy son of the owner of the most famous shop on the planet, harod's. >> he had enough skel tons in his cupboard to stock a large graveyard. drinks and drugs and lots and lots of women. >> that princess diana should be wrapped up with him was seen as extremely ill-judged. >> on the 30th of august, 1997, dodi and diana arrive in paris. >> it's a saturday night and she said i'm fed up with it all. i don't care anymore. such was the level of interest in her private life that she'd just had enough. she was desperately looking forward to seeing william and harry. >> the next day diana plans to return home to be reunited with her sons. >> diana and dodi leave the ritz, and they get into a car. and the shoefer who had been drinking says you'll never catch us and he barrels into the night. >> there she is pursued by paparazzi at high-speed through the streets of paris. nobody dreamed that it would end in such a violent and shocking way. >> next on the "windsors." >> harry just looked like he was suffering. he's too young to hide anything. >> harry has that fear something is going to happen to megan along the same lines that happened to his mother. >> every time i hear a camera, see a click it takes me straight back. >> prince harry and meghan markle just announce they are stepping back. >> to be 100% royal you have to sacrifice privacy and personal happiness. >> i never thought this would be easy but i thought it would be fair. >> harry is making this decision because he can't cope with the life that they're living. the house of windsor. ruled over by a dutiful queen, elizabeth ii. >> god help me to make good my vow, and god bless all of you who are willing to share in it. >> as she watches her beloved grandson marry his american bride -- >> i harry take you meghan. >> a new generation breathes life into an ancient institution. for nearly 70 years the queen has weathered scandal and tragedy. >> we have some very sad news to bring you. princess diana has died. >> and battled to remain

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