WUSF Public Media The Crisis Center of Tampa Bay operates a 2-1-1 emergency call center and connects people to mental health resources. We first talked to them in April and we're checking back in. This week on Florida Matters, we check in with The Crisis Center of Tampa Bay. The Center operates a 2-1-1 emergency call center and connects people to mental health resources. And its CEO, Clara Reynolds, says she has seen the effects of 2020 on the community first-hand. Florida Matters first talked to her in April. And with the holiday season here, host Bradley George and Reynolds decided it was a time to touch base again.