Call center opens for COVID-19 vaccine info in Western Tidewater Health District If you live in Suffolk, Franklin, Isle of Wight County or Southampton County, you can call 757-514-4570 for information on the vaccine in your locality. Author: 13News Now Staff Updated: 12:59 PM EST February 8, 2021 SUFFOLK, Va. — Localities in the Western Tidewater Health District have teamed up to open a call center for residents looking for information on the COVID-19 vaccine. Starting Monday, Feb. 8, residents in Suffolk, Franklin, Isle of Wight County and Southampton County can call the center to get info or to talk out concerns about vaccinations in their area.