Journalist. Nobody else would consider myself a journalist. I began to take on the life of being an interviewer even though i had a day company and was running a private equity firm. How do you define leadership . What is it that makes somebody tick . People say running an airline not an easy thing to do. You have weather to deal with, energy, lots of employees and so forth. But you grew up in a family of nine children, so which is easier, growing up in a family of nine children or running an airline . Running an airline certainly. [laughter] our family was great. Im the oldest of nine. I was sharing with david earlier that when i was 5 years old, we already had six kids in the house so nine kids sharing three bedrooms, 1 1 2 baths, my dad was a dentist. He had his practice inside the house. My mom worked for him. Was it a busy practice at times . You must have had some gaps, but the interesting thing about it was that growing up, i didnt travel i didnt board an airplane until i was 25 years old. Really . We couldnt afford it. There were too many of us and it just isnt who we were and i always recall one of my most stark visuals of my childhood is we went on one family tripper trip per year. My dad would put us in the station wagon. My apologies to regulators, but there were no car seats. There were nine of us. My mom, my dad, and my grandmother in a station wagon. All piled in. We were allowed to put whatever we could get in our pillowcase and brought it for two weeks, and that was our family trip. I must have figured somewhere in my young consciousness there has to be a better way to travel. [laughter] so i still remember that to this day. Your mother must be proud that her first child is the c. E. O. Of Delta Airlines which is the largest u. S. Air carrier. Largest in the world. Does she have call you with ideas or complaints . At time. She gives me her ideas. I always tell her when shes traveling not to tell anybody who she is. That never lasts. Its kind of cute. You travel delta yourself from time to time. Most of the time. So youre coach, is that right . I often fly coach, yeah. I find it more interesting. What about the leg room back there, though . The leg room is fine. [laughter] what you find when youre flying coach is its more entertaining so you dont worry about your leg room. You see what else is going on. Thats where the real people are, the party is. Lets talk about running an airline, generally. To be honest, there are a lot of people that say if you want to run an airline or run a big business go to a big Business School or work your way up and be a management expert. You were trained as an accountant but some people would say the best managers in the world are not cpas. One thing about accountants, that they get a bad rap is they are all about numbers and analyses, what you learn as an accountant is the numbers are the language and vocabulary of business. For some reason wall street does not Value Airline companies as much as you would say they should. Why is it that wall street doesnt Value Airlines as much as you think they should . Were moving in that direction. Were still not there. Our largest investor is warren buffet. He now owns 11 of delta and warren after years having sworn off the industry he has a language i love. He says you guys are the chicago cubs of the business world. You not only had a bad decade. You had a bad century. [laughter] so you got your bad century out of the way and were now in a place where weve fixed the business. He used to say seeing the if a capitalist had been at kitty hawk, seeing the right brothers take off, he would have shot them down. Because there were no profits made in the Airline Industry for a hundred years, when you compare the profits versus the losses but thats changed. Its changed and he wouldnt say that if you asked him. This year will be the fifth year in a row our profits have been in excess of 5 billion. Your revenues are what percentage of the United States and outside . Our revenues are 2 3 United States and one third, international. International is that more profitable . No, its just the opposite. International is a lot more difficult to get to. The planes are bigger, the fuel costs more. The Service Level is substantially higher and the ticket prices because there is a lot of competition internationally are more. We have to make 80 of our profits in the u. S. Closer to home. You make a lot of profits, some people say, by owning your own refinery. Why do you need your own refinery, you dont trust people to get gasoline to you . We do and we certainly use a lot of refineries, but about six or seven years ago, as refineries up and down the east coast were being closed, when we saw that our costs of jet fuel was escalating rapidly. We were paying another 25 a barrel on top of the crude price just to get jet fuel because were the most price sensitive consumers of that product. We dont decide each day whether to fuel our planes. So any of the costs that the refineries have are being pushed on to the airlines so we needed to break that curve and get more supply into the market. Weve got a great refinery outside of philadelphia. A trainer that we acquired. It was closed for about a year. We put it back to work and it was a great story and to this day, its been very profitable. Weve earned our returns on that many fold. Price was the sole determinant. We have changed it so that we are competing on quality and service. Suppose i say i want some good food. Is that a big deal . Food is important. We have brought a lot of food back. The industry, 15 years ago wound up getting rid of food and charging fees galore. We have come full circle on that. To and introduced name are improving the overall quality. Suppose i say i want a cheap food, can you bring your own food on . You can bring your own food on. People percentage of lose their luggage . We never lose it. We call it mishandled. [laughter] ed we always know where it is. It just takes a little longer to get to sometimes. David when you are an airline executive, you have two companies you can buy airplanes from, more or less. Ed two, not more or less. David you have boeing and you have airbus. You fly a lot of boeings. Your longest flight is from atlanta to johannesburg, 17 hours . That is a boeing 777 . Ed boeing 777. Thats right. David you chose not to buy the 737 max. For reasons unrelated to what later became a problem. Is that an advantage because you have the airbus 321 and you have more capacity than your competitors, and do you take credit for that decision or was that luck . Ed i put that solely in the rather be lucky than smart category. We are big fans of boeing and we are hoping to see the max fly quickly into the skies, but safety was never a part of the consideration in making that decision. David while you are in bankruptcy, u. S. Air wanted to take you over. Was that a friendly offer . Ed everybody assumed that was going to be a foregone conclusion. The people of the company stood and said that is not going to happen. David you grew up in poughkeepsie . You went to college at . Ed Saint Bonaventure university. David you got your accounting degree . So you were minding your own business, and you were an accountant at price waterhouse. What were you doing at fritolay . Ed i was fortunate at waterhouse and i moved quickly through the ranks, made partner and probably at too early an age. I think i was 32, 33 years old. At that point in the profession, that was the pinnacle of success. I said if my pinnacle is at 32, i need to go someplace to learn more and continue to develop. I got a call from a friend that said pepsi was hiring, and introduced me to a person in fritolay. Down in texas. I moved to dallas. I dont have a graduate degree. I just went to an undergrad at Saint Bonaventure. Ive always considered to this day my seven years at pepsico as my postgraduate work, because it is a fascinating company. David you are at fritolay and then a headhunter called you and said how about Delta Airlines . Ed yeah, yeah. I was an active business traveler. I was traveling 80 of my time, a lot internationally. I already thought i knew how the airlines worked. I knew the things that needed to be fixed about the airlines to make it better. Of course, i get there, and you get there and take a peek behind the curtain and see how complex it is. I never understood what actually went into it. It was an industry that was fascinating to me because i was a big consumer of it. David so you became a Senior Vice President for finance, then you became the chief financial officer. Then you became the president , and then you became the ceo in may 2016, right . Ed thats correct. David you had some problems before you became the ceo and ultimately delta filed for bankruptcy in 2005. Why did you have to file for bankruptcy . Ed it was the aftermath of a series of events which 9 11 triggered. We lost our International Business almost overnight. The competition in the u. S. Was so competitive, so Many Airlines trying to take each others share because prices were pushing lower and lower. Almost all the airlines wound up filing. David while you are in bankruptcy, usair said they want to take you over. Was that a friendly offer . Ed doug parker will never live that down. No, we had a pretty hostile takeover battle. I have an interesting story. We were bankrupt. We were not worth anything at the time. Usair offered 10 billion to buy delta, for a company that is not worth anything. Everybody assumed that will be a foregone conclusion. The people of the company stood and said that is not going to happen. We have a better idea. We have a Better Business plan. We convinced the creditors to stay with delta and as a result of that, you see what we have been able to do. David you said to the employees and your colleagues we will give you 10 of the profits, is that more or less right . Ed when we went through the restructuring, people took a lot of pay cuts. Benefit losses, a lot of change. We made a commitment that once we became profitable, 15 of the profits would go back to the people, which we honor to this day. We still do. David how much did that produce last year for employees . Ed last year, we paid 1. 3 billion in profitsharing to our people. David does that mean your stock price would be higher if you did not pay it to them, or you would have happier employees . Ed i think our stock price would be lower if we didnt pay it. David is internet available on all your planes . Ed it is available on almost all our planes. Our smaller regional jets do not have them but wifi is on all of them. David you charge for it . Ed we do, but not for a good reason. Im a Firm Believer we need to make wifi free and we are working towards that. [applause] david you are the ceo. You presumably have some influence on that. Ed i do have influence. Theyve heard me hundreds of times, including gogo which is our service provider. I always tease them and call them no go. They had made some progress, and they are now slow go, but eventually they will get to gogo. One of the reasons, you dont pay for internet practically anywhere else is that planes do not have the technical capacity and capability that we made it for free, the system would crash. Once it gets about 10 tick rate on board, performance starts to erode. If you turned it on for free which we tested, it is still not at the level it needs to be. We are investing heavily in the technical capacity in terms of the satellite spectrum. David we can fly to the moon and back, and we cant have everybody using the internet on the plane at the same time . Ed you sound just like me. One of the things i tell people, we are closer to the satellites in the sky, why shouldnt it move . But as they remind me, we are not traveling 500 Miles Per Hour as we are sitting at home with our wifi broadband. David there was a proposal to let people talk on their cell phones on airplanes, but that was voted down by the fcc. Ed that was voted down by me. I would never allow that on delta. Whether they allow it or not, we will not allow it. [applause] david we havent built a new airport in this country of any size since i think 22 or 23 years, since denver. Now, laguardia is being redone and so forth. Why is the Airline Industry are you responsible for helping to build the airports or not . Ed we are actually building airports ourselves. We got tired of waiting for the government partnerships out there, trying to crack that code. We have massively improved the flight experience, the onboard experience. The next thing is the airports themselves. The airports in our country were built for the 1960s. David you are building airports where . Ed we are building airports everywhere. We are building the new laguardia airport. Delta on its own balance sheet, building that. It will take a few years. Airport construction is the most difficult construction because you have to build it, live and operate it at the same time. Building a new airport lax, we are building a new airport in salt lake city. We are building one in seattle. Weve modernized atlanta. David speaking of government support, you have been an advocate for not allowing airlines that have government subsidies to compete against you. Is that a big problem . Ed it is a big problem. I have to give the Trump Administration great credit for recognizing that and reaching agreements with the uae and qatar last year to try to draw attention to it and stop it. At least freezing where it is at. David are they doing anything about it or what is going to happen . Ed absolutely. They are being responsive to the administration. Today in the persian gulf, 30 airplanes a day that fly between the persian gulf and the United States. Not one of them is a u. S. Airline. They are all middle eastern airlines. If there was a fair playing field, which is what the open sky agreements require, there is no question that the u. S. Airlines would be operating but we cant because the fares are subsidized. The costs are paid by the government. David what about the air Traffic Control systems . Some people say it was invented in the 1950s and 1960s and we havent really modernized much. Is it really out of date . Ed absolutely. David what do you do or what can you do . Ed it is absolutely safe, but unfortunately, it is radar based. Many cars have better gps than what we access in our airplanes. The opportunities to improve the air Traffic Control system are not only speed for the customers, but it is the efficiency, sustainability of the environment, the opportunity to make a difference. Government dysfunction has been one of the reasons why the air Traffic Control system because you have the faa on a fiveyear leash. You cannot change out the air Traffic Control systems with our current funding model. That is why we have been advocating for some different models to go after Longterm Technology project. Most countries around the world have better air Traffic Control systems than the u. S. Does. David you have a pattern of meeting with employees fairly regularly. You called them velvet program. Ed when we went through hard times, we did not have a lot of cash. We decided the only way we would be successful again is we have to reconnect with our people. David so today, what do you do for outside activities . This is a fulltime job obviously, but do you have time for anything else . Ed i love to golf. I dont get much time and im not very good at it, but i do enjoy that. We do serious work. We do hard work. I think it is important to remind myself not to take myself too seriously. It is a reminder to stay light on my feet, to remember the importance of human interaction. I did also run the new york marathon last year. That actually helped. David two hours and ed that was the first few miles. David but you finished. Ed i finished. Im here. David did you have the delta ceo logo . Ed i wore my delta colors loud and proud. Raised 2 million for Cancer Research for children [applause] ed thank you. I dont think i would be doing another one of those. I am still feeling the effects. David i have not done a marathon. I would fly a marathon. I would fly 26 miles. [laughter] david you have a pattern of meeting with employees fairly regularly. You call it the velvet program. Can you explain what that is . Ed when we went through our hard times back in the bankruptcy era, we did not have a lot of cash. We didnt have anything. People were taking pay cuts. We decided the only way we would ever be successful again delta has a proud history was that we would have to reconnect with our people and get something to catch their attention. Our people were downtrodden. Years of pay cuts, job losses, and all the difficult things we remember from almost 20 years ago. So in downtown atlanta, there was an abandoned macys building in downtown atlanta, and we decided to take out a couple of floors in this abandoned building. Im not sure we even paid for it. I think we just squatted. I dont even know if they knew we were in there. We would bring our employees, we brought all our employees, 600 to 700 at a time for a day, a day and half, an opportunity to talk about the airline. We had no powerpoints, no slides. We deliberately kept it as uncorporate as possible. They would come into our room and see people dancing around. No wonder they are bankrupt, they probably thought. We have a crisis on our hands and these people are dancing in an abandoned macys building. What it did was it got their attention to focus on what was really important. Our people wanted to know it wasnt their fault that we went through the hard times. So often when companies go through difficult times, employees are made to feel they are the reason. That they are too expensive, not productive enough. That they are a cost when really, they are the very best asset you have. We do these meetings to this day. We can pay for our own space and do nice Hotel Lobbies and other venues, but we have a dozen of them a year all around the u. S. Where we bring people of different disciplines together and we talk about the future. I still lead every one of those, as i did 15 years ago because that engagement is so critical in what we do. David how do