Onjuly 19th, a bug infested update was sent to millions of computers running Microsoft WindowsAround The World 7 crashing the systems of organisations from banking, to healthca re, and airlines. According to one estimate the Disaster Cost top us firms more than 5 Billion. Microsoft has announced changes to how it interacts with third Party Security firms. Our Technology EditorZoe Kleinman looks at the effects of the outage. Thousands of flights grounded. Doctors appointments cancelled. Tv channels falling off air. The It Outage felt Around The World injuly has been described as the worst cyber event in history. Microsoft said around 8. 5 million computers Around The World were disabled after a cyber Security Company called crowdstrike sent out a corrupted Software Update to its nearly 2a,000 customers, many of them huge companies we rely on in our everyday lives. Look atjensen. Are we going to disney . Were going to disneyland right now. Jo and her children were among the thousands affected by the chaos. No explanation whatsoever. Everybody wasjust, you know, crowding around people who worked at the airport. And they were just, like, we dont know whats going on. Whats The Point Of Making Us stand here . Weve been here since ten this morning. I was heartbroken at The End of it, actually. Oh, my gosh, im sorry. Yeah, sorry. Jo managed to get money back for the cancelled flights, but she lost almost £1,000 on her disneyland tickets. 13 hours we have waited. Each month. I was like, finding myself of my wage and im not full Time. Im only part Time, you know. Thats a lot to save, isnt it . Yeah. And then itjust. And thenjust for that £900 just to be gone. Im just, you know, and then all the money i spent on the outfits, you know, that was like £300 for all the clothes to take them there, and things like that as well, and cant take them with them next year because theyll outgrown them and stuff. Oh, this is brutal. Yeah. So how did this happen . Its a tale of two glitches. Its a tale of two glitches. Crowdstrike says it did crowdstrike says it did have a system in place to make have a system in place to make sure its updates worked sure its updates worked properly before it released properly before it released them, but a glitch in that them, but a glitch in that system meant it didnt pick up system meant it didnt pick up another glitch another glitch in the update itself. And we all know what in the update itself. And we all know what happened after that. Happened after that. As youd expect, the company as youd expect, the company now says better testing now says better testing and checks will help and checks will help in the future. In the future. Tough questions are expected tough questions are expected for crowdstrike later today, for crowdstrike later today, what has changed since when one of its bosses will be when one of its bosses will be grilled by us grilled by us lawmakers in congress. Lawmakers in congress. The key answers that the key answers that we need from this we need from this hearing is, firstly, hearing is, firstly, confirmation of the technical confirmation of the technical detail of what went wrong. Detail of what went wrong. Secondly, what was the secondly, what was the failure in process here . Failure in process here . Has a failure of process has a failure of process been identified . Been identified . And if so, thirdly, and if so, thirdly, what has changed since and what are crowdstrike going to do to prevent this going wrong in future . It may seem shocking that a company many people had never heard of could cause so much chaos, but its also a reminder heard of could cause so much chaos, but today . A reminder heard of could cause so much chaos, but today . A re We Der might learn today . Will we learn anything new today . I doubt there will be very much new and we will have the same sort of technicaljargon coming out of crowdstrike. They did describe what happened but they didnt describe anything about why. There was no accountability on who has signed off on those particular Testing Procedures and how those Design Flaws in the procedures were allowed to creep in and they will have been a Risk Assessments about that type of thing and therefore somebody should be accountable and we need something that is not so laden with jargon. Something that is not so laden with Jargon Something that is not so laden with jargon. With argon. Microsoft has says it is with jargon. Microsoft has says it is improving with jargon. Microsoft has says it is improving security with jargon. Microsoft has says it is improving security and it is improving security and has safe Deployment Practices in place for its customers. Are you are assured by that . Not particularly because microsoft have had fairly good Deployment Practices for their customers for a long Time. For a long Time. And we do still get for a long Time. And we do still get these for a long Time. And we do still get these problems i for a long Time. And we do i still get these problems even with the best practice in place, you can have different software on different systems which will interact in peculiar ways. You can how things go wrong in transmission so we have seen these problems happen Time and Time again but this just happen to be the largest and most dramatic. In just happen to be the largest and most dramatic. And most dramatic. In the Re Ort and most dramatic. In the report we and most dramatic. In the report we heard and most dramatic. In the report we heard of and most dramatic. In the report we heard of individuals impacted, businesses impacted. When Ali Wong get any kind of compensation for the serious this has may be small businesses will anyone get any kind of compensation . Crowdstrike are talking about a Damages Bill so they have Money Set aside to pay damages but whether it will go to the smaller customers is very up in the air. I suspect there will be long legal battles around it and for some businesses which are smaller, they wont survive long enough to see any compensation come in. In terms of Lessons Compensation come in. In terms of lessons learned, compensation come in. In terms of lessons learned, We Compensation Come in. In terms of lessons learned, we dont of lessons learned, we dont want to experience it again, certainly crowdstrike, microsoft, so what could it prevent it happening again in the future . To prevent it happening again in the future . The future . To prevent it happening the future . To prevent it happening at the future . To prevent it happening at this the future . To prevent it happening at this sort i the future . To prevent it happening at this sort of| the future . To prevent it i happening at this sort of scale what we would need is a more diverse Technology Industry with more companies with different solutions spread out much more. The problem is we rely on a very small number of companies, even though most people are not aware to provide rely on a very small number of companies, even though most people are not aware to provide most Security And Control over most Security And Control over The Worlds technology. James, The Worlds technology. James, thank you The Worlds technology. James, thank you very The Worlds technology. James, thank you very much The Worlds technology. James, thank you The Worlds technology. James, thank you very The Worlds technology. James, thank you very much The Worlds technology. James, thank you very much for i The Worlds technology. James, thank you very much for i The Worlds technology. James, thank you very much for your i thank you very much for your i thank you very much for your thank you very much for your analysis. Analysis. Boeing has raised its Pay Boeing has raised its Pay Offer to thousands of striking offer to thousands of striking workers in what it describes workers in what it describes as its best and final offer. As its best and final offer. The planemaker is now offering the planemaker is now offering a 30 Percent Pay Rise as it a 30 Percent Pay Rise as it tries to end a Work Stoppage with Marc 0stwald of tries to end a Work Stoppage that has lasted for 11 days that has lasted for 11 days and threatens the and threatens the companys recovery. Companys recovery. But the offer that was made but the offer that was made on monday has led to a backlash on monday has led to a backlash from the planemakers biggest from the planemakers biggest union that represents some union that represents some 33,000 workers. It says boeings move to deal directly with striking workers and the News Media on monday and the News Media on monday without bargaining with the union showed without Bargaining Disrespect and looks to divide striking picketers. To divide striking picketers. Lets explore this now Chief Economist and global strategist at adm isi. Chief economist and global S Newgist at adm isi. Chief economist and Global S New ceo at adm isi. Chief economist and Global S New ceo in adm isi. Chief economist and Global S New ceo in place si. Chief economist and Global S New ceo in place who is in a new ceo in place who is in position to try and turn Things Position to try and turn things around for boeing after a around for boeing after a really difficult year for the really difficult year for the company. Company. Really difficult year for the company really difficult year for the company. Really difficult year for the company really difficult year for the company. Really difficult year for the coman. ,. ,. , really difficult year for the coman. ,. ,. , company. Yes, something of a ba tism company. Yes, something of a baptism of company. Yes, something of a Baptism Of Fire company. Yes, something of a Baptism Of Fire for company. Yes, something of a company. Yes, something of a ba tism company. Yes, something of a baptism of company. Yes, something of a Baptism Of Fire company. Yes, something of a Baptism Of Fire for company. Yes, something of a Baptism Of Fire for the company. Yes, something of a Baptism Of Fire for the new I Baptism of fire for the new Baptism Of Fire for the company. Yes, something of a Baptism Of Fire for the new I Baptism of fire for the new ceo. The union are asking for ceo. The union are asking for 40 , ceo. The union are asking for A0 , theyve moved from 25 to 40 , ceo. The union are asking for A0 , theyve moved from 25 to 30. He can ill afford to have a 30. He can ill afford to have a protracted strike but on the protracted strike but on the other hand its probably other hand its probably stretching the very limits in stretching the very limits in terms of of the offer its terms of of the offer its already made, given that it already made, given that it does not really know how long does not really know how long that Production Cap it has got that Production Cap it has got in place by the regulatory in place by the regulatory authorities will stay in place, authorities will stay in place, so its really very, very tough so its really very, very tough Times for boeing. Taste Times for boeing. Taste so its really very, very tough Times for boeing. So its really very, very tough Times for boeing. We need to so its really very, very tough Times for boeing. So its really very, very tough Times for boeing. We need to net our Times for boeing. We need to get our heads Times for boeing. We need to get our heads around Times for boeing. We need to net our Times for boeing. We need to get our heads Times for boeing. We need to get our heads around Times for boeing. We need to get our heads around how Times for boeing. We need to j get our heads around how big Times for boeing. We need to l get our heads around how big a get our heads around how Times for boeing. We need to j get our heads around how big Times for boeing. We need to l get our heads around how big a Company Boeing is. Weve all Company Boeing is. Weve all heard of it and many have flown heard of it and many have flown on a boeing plane, on a boeing plane, but 33,000 members are in this union alone and it is a huge employer and has big consequences when things are not working properly. Things are not working properly things are not working roerl. � , � , things are not working roerl. , properly. Absolutely its a hu. E properly. Absolutely its a huge employer properly. Absolutely its a huge employer in properly. Absolutely its a huge employer in itself i properly. Absolutely its a l huge employer in itself with properly. Absolutely its a i huge employer in itself with a could be a bit inflationary. Yes, a lot at stake. Thank you very much. The boss of Uk Retailer superdry, julian dunkerton, has told the bbc that the chinese fast Fashion Company Shein is using Tax Loopholes is using Tax Loopholes to ship garments to the uk to ship garments to the uk and undercut rivals. And undercut rivals. He argues the company should he argues the company should not be allowed to list not be allowed to list on the London Stock exchange on the London Stock exchange given this behaviour. Given this behaviour. Speaking to the bbc� s wake up speaking to the bbc� s wake up to Money Programme on radio 4, to Money Programme on radio 4, Mr Dunkerton said the companys Mr Dunkerton said the companys practices amounted to practices amounted to an environmental disaster. An environmental disaster. What we are doing is allowing what we are doing is allowing a company to ship in goods into a company to ship in goods into this country without paying. This country without paying. Going to promote them i think, no vat, no import i think, no vat, no import Duty And Shipping single Duty And Shipping single parcels from china. Parcels from china. So a complete so a complete environmental disaster. Environmental disaster. Were allowing somebody were allowing somebody to come in and be a tax to come in and be a tax avoider, essentially. Avoider, essentially.