easy and man. police prosecutors are carrying out an investigation. —— man from tunisia. now on bbc news: ade adepitan investigates the impact covid—i9 has had on the business of travel and goes in search of killer whales off the coast of norway. this week on the travel show. the travel industry uses your money to pay for someone else was �*s holiday. —— how the travel industry uses your money to pay for someone else�*s olic. in lisbon. and looking for killer whales in norway. killer whale can take on a great white shark? . whale can take on a great white shark?- 0h. _ whale can take on a great white| shark?- oh, my goodness! hello and welcome to this week's travel show, with me, ade adepitan. i'm in london this week basically because we can't go anywhere, it was still hoping will be able to get back out on the road very soon. until then, we are taking the opportunity to ask some big questions about travel. last time, we were asking if the pandemic will change the way we all travel in the future. this week, were looking ——we are looking at how we have been waiting months and months to get our refunds. as businesses wait for travel.— wait for travel. the way holidays _ wait for travel. the way holidays work - wait for travel. the way holidays work can - wait for travel. the way holidays work can be i wait for travel. the way i holidays work can be quite shocking to people. we holidays work can be quite shocking to people. we will see more and more _ shocking to people. we will see more and more airlines - more and more airlines going bust — more and more airlines going bust. ., , ., bust. something has to give. travel is a — bust. something has to give. travel is a massive _ travel is a massive global industry. back in 2019, global tourism revenue amounted to nearly 1.5 trillion us dollars. that is the equivalent of about half of the uk's entire goods and services. for decades, the travel industry has operated in a distinctive way. model has developed in which money is taken in advance of people going on holiday, helping to fund other operations in the short term. everything about that works fine, as long as people keep buying holidays. but what if, say, a global crisis comes along? when lots of people can take trips, and they want their money back, the cash has already been spent. and with so few new bookings coming in, there are delays in refunds, or worse. coming in, there are delays in refunds, orworse. during refunds, or worse. during covid—19, refunds, orworse. during covid—19, this is one of the factors that lead to issues in getting money back to customers properly. getting money back to customers ro erl . ., getting money back to customers --roerl. ., ., , . ., , properly. you would expect any business to _ properly. you would expect any business to have _ properly. you would expect any business to have savings - properly. you would expect any business to have savings in - properly. you would expect any business to have savings in the | business to have savings in the bank, and yet, so much of the travel industry, when this structure, seemed like there was almost nothing left. if you like the public _ was almost nothing left. if you like the public trust _ was almost nothing left. if you like the public trust in - was almost nothing left. if you like the public trust in the - like the public trust in the travel_ like the public trust in the travel industry —— i feel like the — travel industry —— i feel like the public— travel industry —— i feel like the public trust in the travel industry— the public trust in the travel industry has eroded. a lot of people — industry has eroded. a lot of people are still waiting on refunds _ people are still waiting on refunds to this day and a lot of people feel like as nurses have — of people feel like as nurses have put— of people feel like as nurses have put profit over people —— businesses, so i think it will take — businesses, so i think it will take a — businesses, so i think it will take a long time before people can trust— take a long time before people can trust businesses again. | can trust businesses again. hope this can trust businesses again. i hope this will change a lot, not only by putting customers we was money in trust, but governments are starting to look at the impact this is having on consumers. some of us who booked _ having on consumers. some of us who booked through _ having on consumers. some of us who booked through online - who booked through online travel agents, companies which themselves were left waiting for refunds to be signed off by airlines, had to wait before they could then pass them back onto us. the influence of these online middlemen is another thing that has had an impact on how the finances of the travel industry operator. out sawmill cove hotel on england's south coast, the been preparing for the return to work after the latest lockdown. we the return to work after the latest lockdown.— the return to work after the latest lockdown. we are a small family hotel _ latest lockdown. we are a small family hotel set _ latest lockdown. we are a small family hotel set in _ latest lockdown. we are a small family hotel set in south - family hotel set in south devon. we have 22 bedrooms, we have two self catering units, a lovely restaurant, an outside dining area which we have just extended. it's a challenge to get things there. we often referred as a hidden gem, which is lovely a customer, but of course, in the interest of being a successful business, we want everyone to know about us. online travel agents or, otas, like booking.com, expedia, and tripadvisor have helped hotels get noticed and help travellers shop around for good deals. but there are some downsides, too. we are taking quite the brave move to step away from what i would consider the biggest otas more recently. and that was for a number of reasons, really. well, for hotels, one of the main ways is that otas have an arrangement to have access to sally certain number of the rooms, all of them, in lots of cases. —— sell a certain number. maggie beer otas would charge a commission for —— otas charge a commission for —— otas charge a commission for —— otas charge a commission, it ranges to 25%. when rate parity comes in, it's different around the world, but generally speaking, hotels are not allowed to offer cheaper rates than the otas. hotels struggle to get customers to book direct, in face of competition from otas. we lost the year of trading, and we were spending upwards of £30,000 per year in commissions to booking agents, which is a huge amount, considering we are only a small hotel, and margins are already very, very tight. so, it is of course a huge part of our decision to move away from otas. ultimately, if margins increase, and there is a squiz, something has to give —— squeeze. it's not a compromise we are willing to make. �* ., ,., _,, ., make. and for some, the cost of convenience _ make. and for some, the cost of convenience means _ make. and for some, the cost of convenience means that - make. and for some, the cost of convenience means that us - convenience means that us travellers will have to pay more. ., , , ., . travellers will have to pay more. ., , , ., more. previous research that we have carried out _ more. previous research that we have carried out has _ more. previous research that we have carried out has found - have carried out has found that in the uk, this has raised prices anything up to 10— 20% across—the—board, so anything across—the—boa rd, so anything you across—the—board, so anything you are saving in shopping around, unfortunately, is being passed on because of this generally raise. our advice, and we have back this up with research as well as, if you contact the accommodation directly, notjust the uk but europe or anywhere you are, you will almost certainly be given a better deal. it helps you get around those rate parity issues. �* ., , around those rate parity issues. �* ., ., ., issues. but it was aviation that held _ issues. but it was aviation that held a _ issues. but it was aviation that held a lot _ issues. but it was aviation that held a lot of- issues. but it was aviation that held a lot of the - issues. but it was aviation | that held a lot of the travel headlines during the pandemic. confusion and delays over refunds once again caused concern, but then questions were raised as to whether they could see out the crisis. the im act could see out the crisis. the impact very _ could see out the crisis. the impact very much _ could see out the crisis. iie: impact very much depended could see out the crisis. tie: impact very much depended on the government support. different governments provided different levels of support for the aviation industry and for the aviation industry and for the travel industry as a whole. theoretically, most airlines should have had enough money in the bank to see them through six months of any sort of situation like this. but realistically, many of them didn't for a wide variety of reasons. didn't for a wide variety of reasons-— didn't for a wide variety of reasons. �* ' . , reasons. but the difficulties the airlines _ reasons. but the difficulties the airlines have _ reasons. but the difficulties the airlines have faced - reasons. but the difficulties the airlines have faced to i the airlines have faced to survive the covid—19 pandemic could have big implications on the cost for flying in the future. ., ., , , future. one of the worst things that is likely — future. one of the worst things that is likely to _ future. one of the worst things that is likely to come _ future. one of the worst things that is likely to come out - future. one of the worst things that is likely to come out of. that is likely to come out of the pandemic is an increase in the pandemic is an increase in the cost of flying long haul again, because we have seen so many budget carriers either go under, orsignificantly trim. under, or significantly trim. that under, orsignificantly trim. that is really true of the whole world, and it was happening before the pandemic, the pandemic exacerbated it. it could be that all of the disruptions to the industry caused by the pandemic will have a long lasting impact on all of our travels. i have a long lasting impact on all of our travels.— all of our travels. i think after a _ all of our travels. i think after a year _ all of our travels. i think after a year of _ all of our travels. i think after a year of this - all of our travels. i think - after a year of this pandemic, travellers are going to feel more power, you will find people more willing and more keen to actually read the fine print and understand the terms and conditions and know their rights and protections.- rights and protections. well, i'm sure many _ rights and protections. well, i'm sure many of _ rights and protections. well, i'm sure many of you - rights and protections. well, i'm sure many of you are - rights and protections. well, | i'm sure many of you are like me, itching to get out there, exploring again. while we're staying at home, and being safe, we've gathered together a few ideas to maybe ease your wanderlust little. here is this week's virtual global guide. me five marked 200 years since the death of napoleon bonaparte. and to mark the occasion, there is a day of virtual events planned including events streamed from saint helen, the location of his xl for the last five years of his life. you can learn more about the island and watch the proceedings on the napoleon 200 website. looking back even further, almost 2000 years into the past, an old roman temple has been given a digital makeover. the baalbek ruins has been rebuilt digitally and you can have a virtual tour of. a tour guide is available to download on tablets, smartphones and virtual reality headsets. cherry blossoms may have arrived earlier this year, but arigatou tourers provide virtual tours around japan. you can sample the spectacle of mount fuji. in the company plans to continue these online tourers even after the pandemic is over, a sign that perhaps virtual travel could be here to stay? still to come on the travel show... we meet the portuguese artist transforming the streets with rubbish. and i'm in the arctic, on the search for killer whales. there are wales _ search for killer whales. there are wales 6- _ search for killer whales. there are wales 6- eight _ search for killer whales. there are wales 6- eight metres, i search for killer whales. there l are wales 6- eight metres, they are wales 6— eight metres, they can be higher than the boat. wow! well, next, we are off to lisbon, the hometown of an artist who freely admits the majority of his work is a load of old rubbish! portuguese street artist waterloo is built around 200 of these fantastic animal sculptures in over 20 different countries, and they are made entirely out of things people have thrown away. we caught up with him just before the pandemic, when he was installing his latest creation at home in lisbon.- installing his latest creation at home in lisbon. animals have at home in lisbon. animals have a lot of expressions _ at home in lisbon. animals have a lot of expressions that - at home in lisbon. animals have a lot of expressions that look i a lot of expressions that look like us. they have the eyes, the nose, they look sad, angry, or they look happy. so i think animals are the best way to represent that. —— portuguese street artist bordalo ii. i want to use the trust to talk about the environmental issues and the problems we are living in nowadays. the pollution, deterioration, the waste, over consumerism. we know that this is destroying the nature. relaxing music his mind works in a different way — his mind works in a different way he _ his mind works in a different way. he has a very good sense on three—dimensional space and how to _ on three—dimensional space and how to create a sculpture or neurat _ how to create a sculpture or neurat -- _ how to create a sculpture or neural. —— mural. how many pieces— neural. —— mural. how many pieces he _ neural. —— mural. how many pieces he needs, what kind of layers, what kind of paints andm _ layers, what kind of paints and... most important part is to create _ and... most important part is to create the right shape and the right— to create the right shape and the right scale.— to create the right shape and the right scale. then you 'ust need to have i the right scale. then you 'ust need to have a i the right scale. then you 'ust need to have a lot i the right scale. then you 'ust need to have a lot ofi need to have a lot of materials. good cuts, good screwing, then we apply textures. i have been making these with my friends since every. we work well and we work quick. in other countries we need a local production team to collect all the tools and materials for us. there is like a classic list of stuff that we know that we need, and if you orders that might change between place to place or project to project. i hope that if there is a lot of people that enjoy what i'm doing, they understand the real message behind the work. making beautiful things out of trust, that's just the first step to make people stop, and look, but what really matters is just the idea and the message behind the pieces. —— things out of trash. i am an artist and they make art. ——i i am an artist and they make art. —— i make art. if you can create an idea that lasts forever or that image, that is important. if it lived there for 20 years, i think it will live on a lot of mines for longer. —— minds. live on a lot of mines for longer. -- minds.- live on a lot of mines for longer. -- minds. and to end this week. — longer. -- minds. and to end this week, here's _ longer. -- minds. and to end this week, here's a _ longer. -- minds. and to end this week, here's a trip i i longer. -- minds. and to end this week, here's a trip i took to beautiful norway, just a few months ago, with a lot of covid measures in place. i was in search of nature's most powerful predator. i had come here to norway's northern coast, to seglik —— seglvik, which lies in the arctic circle. 2020 was one of the hottest years on record, with the highest number of co2 in the atmosphere despite lockdowns which kept a lot of us at home. the arctic also saw record temperatures. it is heating up around twice as fast as the rest of the world, which is having an unpredictable impact on the area's wildlife. including the animal that draws travellers like me to this remote part of scandinavia. the orca, or killer whale. remote part of scandinavia. the orca, or killerwhale. i have been told northern norway is one of the best places to see them in the wild. and i wanted to swim with one, which in arctic waters, meant getting kitted out in a very thick wetsuit. kitted out in a very thick wetsuit-— kitted out in a very thick wetsuit. �* ., ., ,., kitted out in a very thick wetsuit. �* ., ., ., wetsuit. i'm going to pour hot water in it. — wetsuit. i'm going to pour hot water in it, and _ wetsuit. i'm going to pour hot water in it, and try _ wetsuit. i'm going to pour hot water in it, and try to - wetsuit. i'm going to pour hot water in it, and try to slide i water in it, and try to slide you in. water in it, and try to slide ou in. ~ ., water in it, and try to slide ouin.~ . ., water in it, and try to slide ouin. . , you in. what can i say at this rocess you in. what can i say at this process it — you in. what can i say at this process it is _ you in. what can i say at this process it is as _ you in. what can i say at this process it is as ten _ process it is as ten millimetres suit, you are lubricating it up with some hot water and washing up liquid. film water and washing up liquid. oh m water and washing up liquid. oi my days, water and washing up liquid. ©“i my days, this is madness, i hope my mum is not watching this. it might be a little bit cold. ., ., �* , this. it might be a little bit cold. . ., �*, , cold. yeah, that's cold. i see what you _ cold. yeah, that's cold. i see what you mean. _ cold. yeah, that's cold. i see what you mean. i _ cold. yeah, that's cold. i see what you mean. i will- cold. yeah, that's cold. i see what you mean. i will stand i what you mean. i will stand up... what you mean. i will stand up- - -- i'm _ what you mean. i will stand up- - -- i'm going - what you mean. i will stand up. . .- i'm going to i what you mean. i will stand | up...- i'm going to be up... may i? i'm going to be stuck in _ up... may i? i'm going to be stuck in this. _ up... may i? i'm going to be stuck in this. i _ up... may i? i'm going to be stuck in this. i just _ up... may i? i'm going to be stuck in this. i just can't i stuck in this. ijust can't believe all of this palaver just to get this on. (laughs). everything _ just to get this on. (laughs). everything is _ just to get this on. (laughs). everything is going _ just to get this on. (laughs). everything is going to - just to get this on. (laughs). everything is going to be i just to get this on. (laughs). everything is going to be ok. | everything is going to be ok. oh my god! (laughs). you are geared up. oh my god! (laughs). you are geared up-_ oh my god! (laughs). you are geared up— geared up. thanks. i don't think i geared up. thanks. i don't think i can _ geared up. thanks. i don't think i can do _ geared up. thanks. i don't think i can do anything. i geared up. thanks. i don't. think i can do anything. even turning is an effort. here i come. the orcas don't spend all year here. they migrate to this coastline every autumn in search of herring to eat. i had arrived in time forjulie's first trip to see them this season. what is the big deal about killer whales and orcas, what makes them so special? they are around 6— eight metres. they are around 6- eight metres-— they are around 6- eight| metres._ the they are around 6- eight - metres._ the dorsal metres. that's huge! the dorsal fin can also _ metres. that's huge! the dorsal fin can also be _ metres. that's huge! the dorsal fin can also be two _ metres. that's huge! the dorsal fin can also be two metres i fin can also be two metres high. basically they can be higher than the boat. they are the apex predators of the sea, depending on where they are they can hunt on whales, great white sharks... 50 they can hunt on whales, great white sharks. . ._ white sharks... so a killer whale will take down a great white shark?— whale will take down a great white shark? they would flip it over on the — white shark? they would flip it over on the back _ white shark? they would flip it over on the back and - white shark? they would flip it over on the back and just i white shark? they would flip it over on the back and just eat l over on the back and just eat the liver. over on the back and 'ust eat the out over on the back and 'ust eat the that over on the back and 'ust eat the liver. oh my days. what i am trying _ the liver. oh my days. what i am trying to _ the liver. oh my days. what i am trying to get _ the liver. oh my days. what i am trying to get my - the liver. oh my days. what i am trying to get my head i the liver. oh my days. what i i am trying to get my head around again is if we see the apex predator of the sea, i'm going to have to get in the water with them?— with them? they are not aggressive _ with them? they are not aggressive to _ with them? they are not aggressive to people. i with them? they are not. aggressive to people. you with them? they are not i aggressive to people. you will see that it will check you out. i can show you a video... what have we got? filth i can show you a video. .. what have we got?— have we got? oh well, that is so beautiful. _ have we got? oh well, that is so beautiful. is _ have we got? oh well, that is so beautiful. is that _ have we got? oh well, that is so beautiful. is that here? i so beautiful. is that here? that was here. it so beautiful. is that here? that was here.— that was here. it was a juvenile. _ that was here. it was a juvenile, just _ that was here. it was a juvenile, just with i that was here. it was a juvenile, just with a i juvenile, just with a snorkeller.- juvenile, just with a snorkeller. , snorkeller. just playing? completely. _ snorkeller. just playing? completely. how - snorkeller. just playing? | completely. how close... snorkeller. just playing? - completely. how close... wow! that was two — completely. how close... wow! that was two metres _ completely. how close... wow! | that was two metres maximum. just two metres away from a juvenile orca that was just having fun. juvenile orca that was 'ust having mi juvenile orca that wasjust having fun.- and i juvenile orca that wasjust having fun.- and it l juvenile orca that wasjust i having fun.- and it looks having fun. yeah. and it looks so beautiful. _ so beautiful. to be sure of seeing the orcas, we were here more than a week after they arrived in the area at the year before. we are on orca watch. julie has some friends who were out in boats and they are looking for them. as soon as they see anything, hopefully she will get the message and we will go out there how far out do you think we need to go before we see them all, will they be anything where around here? , .., they be anything where around here? , .. , they be anything where around here? , , ., , ., here? they can be anywhere and the can here? they can be anywhere and they can be fast, so we - here? they can be anywhere and they can be fast, so we just i they can be fast, so we just have two see how we go. do you see something there? julie have two see how we go. do you see something there?— see something there? julie and her husband — see something there? julie and her husband rudolph _ see something there? julie and her husband rudolph used i see something there? julie and her husband rudolph used to l see something there? julie and i her husband rudolph used to run orca tours further south. a few years ago the whales moved north and the tours followed. and now since probably four years we see now going more north, so of course we can't predict how far they go more north, basically it is the plankton and herring who have done it. do you think the patterns of their travel and the patterns of where the herring go, has that become more irregular and harder to predict? more irregular and harder to tredict? , ., predict? the something happened- _ predict? the something happened- i— predict? the something happened. i think- predict? the something i happened. i think everyone is aware about it, and every seasonis aware about it, and every season is less, and we just have to wait and see what is happening and where they are going. but we don't know exactly why they are going more north and why it is changing. after hours on the water it became clear the orcas were a no—show, which was disappointing. julie told me they eventually arrived on the fjord two weeks later. it's hard to say for sure whether these shifting patterns are down to climate change, with warmer temperatures affect in all manner of wildlife from seals to seabirds, from walruses to other species of whale, it is making its effects known across the entire ecosystem. and the more of my around the world trip tracking the impact of these changes, you can catch up with climate change: ade on the frontline, on bbc two this month, and bbc iplayer. that was an amazing trip, even if we didn't get to see any orcas. that's all we've got time for, butjoin us next week when we take a look back at some of our all—time favourite city breaks. from our art exploration around the new york subway... to our trip on board karate's most colourful to a bus. , , board karate's most colourful toabus. , , . to a bus. there is 'ust so much more to karachi i to a bus. there isjust so much more to karachi than _ to a bus. there isjust so much more to karachi than we i to a bus. there isjust so muchj more to karachi than we know. looks like that will be a good one. in the meantime you can catch up with all our past episodes on bbc iplayer and you can also keep up with us online. but until next time, from me, ade adepitan, and all of the travel show team here at our home here in london, it's rabbi. —— by by. —— bye bye. hello. wales reached 21 degrees on friday. scotland had its highest temperature of the year so farat 20. and after a warm, sunny start to the weekend, it will turn a little cooler and cloudier as the weekend goes on, especially in eastern areas. it's still largely dry throughout with high pressure here but the flow of air around that as the weekend goes on will become more of a pronounced easterly across the uk with that cooler air starting to move in and more cloud, especially by sunday and especially in the east, as we'll see in a moment. another chilly morning to kick off the weekend, but not as cold as recent mornings. there will still, though, be a patchy, mainly rural frost around and temperatures head up in the morning sunshine quite quickly, once any early mist and fog patches clear away from eastern england, and there will be a bit of patchy cloud for parts of scotland — especially in the east and into north—east england — but for most areas, it's a day of unbroken sunshine once again. shetland, though, turning cloudy with a chance of a little light rain. it will be a cooler day along north sea coasts with a breeze off the sea but in western areas of the sunshine, every bit as warm as friday — 19, perhaps 20 degrees again. and there will be moderate to high pollen levels and moderate to high uv as well. now, we are expecting more cloud to arrive as we go after dark on saturday night, just filtering in here from the east, particularly into parts of england and wales. there could be a few mist and fog patches around, too. and although temperatures again are a little bit higher as we start sunday morning, still the odd touch of frost in the countryside can't be ruled out. and then on sunday, don't be surprised to have some cloud, particularly across parts of england and wales, and patchy cloud in scotland breaking to allow sunny spells, though parts of eastern england could stay rather cloudy with a chance of a light shower. an isolated heavy shower in highland scotland can't be ruled out. more of us noticing that easterly breeze, quite gusty through the channel, channel islands and south west england, as it's been for the past few days, and quite chilly along that north sea coast — cooler elsewhere but still perhaps up to 17 in western counties of northern ireland. into next week and high pressure giving way to low pressure and that brings a chance, anyway, of a little rain moving southwards monday into tuesday. doesn't look like it's going to amount to very much at the start of a week which looks like it'll be cooler than average once again, with a chance again for a few showers, but not enough to stop this being one of the driest aprils we've known. good morning. welcome to breakfast with naga munchetty and charlie stayt. our headlines today: distressing scenes in hospitals in india. overwhelmed by a record surge in coronavirus cases, medical staff are at breaking point. there is so a patient who needs an icu has to go to casualty, right? what do i do? what do i do? us regulators resume the rollout of the johnson & johnson vaccine after it was suspended because of suspected links calls for a public inquiry after 39 former post office workers have their convictions quashed in the uk's most widespread miscarriage of justice.

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