Of the next Un Climate Conference starting in chile on monday. Coming up on afternoon live, all the sport gavin has the details. And turmoil at arsenal. Yeah, absolutely. Arsenal sacked head coach unai emery after a dreadful run of form. Reaction later. Thanks gavin. Thomas has the weather details. Not hard a cold snap is upon us. A lot of sunshine, crisp autumn weather. Also, some fog. More in a bit. Thanks, tomas. Also coming up, a manuscript written by elizabeth i is discovered a translation of a book praising the monarchy, complete with her distinctive messy handwriting. Hello everyone. This is afternoon live. Im rebecca jones. 4,500 workers are set to lose theirjobs, after the energy firm npower announced its closing three Customer Service centres in the uk. Unions have called it a cruel blow in the run up to christmas, but the company, which is german owned, says its been struggling for some time and that the british market is particularly challenging. The cuts represent three quarters of the companys uk workforce. Heres our business correspondent, theo leggett. Hello, penny from npower speaking. How can i help . Its one of the best known names in the uks energy sector, one of the so called big six suppliers, but for years npower has been struggling. Competition in the market is intense and this year the government decided to cap the most expensive tariffs. Now workers are likely to pay a heavy price. Npower was recently taken over by its rival, the German Company eon, and the new owner wants to cut costs by merging many of their operations. The Energy Retail market is extremely challenging. Weve seen 20 companies leaving the market, 20 companies, many of which have failed, and thats because the Energy Retail market is hugely challenging. The price cap doesnt help and that means companies, well run Companies Like eon, cannot secure a fair return on their investment. Eon is expected to close npowers Customer Service centre at Houghton Le Spring near sunderland. More than 2000 people work here. This site in hull, which employs 600 people, is also looking vulnerable, and a similar number are based at another site in worcester. All told, a500 workers, three quarters of npowers staff, could lose theirjobs. Its a terrible blow for families and for the communities that depend on thisjob. We are three and a half weeks out just before christmas and this news will have just dropped on them today, although for many of them theyve been expecting it. We knew things were difficult for npower but its probably the worst possible news that the worst possible time. But while the announcement is clearly deeply worrying news for npowers staff, it should make little immediate difference for its customers. E. 0n says their accounts will be taken over with a minimum of fuss. What is not so clear is what the impact on peoples bills will be in the longer term as the big six players in the Energy Market become to all intents and purposes a big five. With me now is christina mcanea, assistant general secretary to the union unison. Thank you for coming in to talk to us. Thank you for coming in to talk to us. Clearly a severe blow to npower workers. What are the wider implications . Well, the wider implications . Well, the wider implications are notjust implications . Well, the wider implications are not just for implications . Well, the wider implications are notjust for those individuals and their families, but for the communities around those areas with these cuts. Lots of smaller business supply npower and supply services to the staff. It has an impact wider than just the workers themselves. But the wider implications are that this is probably the first but probably not the last that will see of these kind of colla pses the last that will see of these kind of collapses of energy companies. This has been going on for a number of years. Basically the sector is in chaos. The government has not done anything about it, to try and bring anything about it, to try and bring any order or stability into the sector. The company blames, amongst other things, the energy cap on prices, which has clearly been good for consumers. But not so good for workers. Should that go . Its difficult to argue against it but i think there is a misconception about it. The energy cap caps the Price Per Unit of energy, and it particularly helps low income families who were perhaps not able to shop around and get access to the best deals. Lots of consumers have not seen any benefit at all. There is no doubt that the cap, the price cap, has had an impact. We would probably say it was set at the wrong level for the start. Are you not saying it would be better if prices we re saying it would be better if prices were not regulated . Saying it would be better if prices were not regulated . Not at all. But what we are seeing is the whole sector needs to be regulated, not just prices. You have the six Big Companies but a myriad of Smaller Companies but a myriad of Smaller Companies taking away chunks of the business, leading to greater instability and basically an unsustainable model going forward. We have been arguing for some time now, for a number of years, that this part of it, the retail part of it, the bit that buys the energy, should be consolidated into one company and should be nationalised, brought back into Public Ownership basically, so that there is one point where the energy is bought and then that is regulated by the state in terms of how it is sold and sold on to consumers. Nationalisation is obviously part of Labour Party Policy at the election. The cbi says that nationalisation will put prices up. How can that be a good thing . That nationalisation will put prices 7ii think the cbi probably would say that because the companies are their members. It is not surprising they would say that. We have done our own research. Because we are talking not s0 research. Because we are talking not so much about the system is that actually produce the energy, but the actually produce the energy, but the actual retail side of it, how you by the energy and how you sell it on. If that was consolidated into one state owned company we think it would cost around five to £6 billion. It is expensive but in terms of the Government Spending strategy it is not massively expensive. But what we think it would do is it would give the government access to a range of staff. These staff who have been made redundant are people who know how to deal with consumers and customers and the client group. You should have them into advocates for a greener economy. Any government thatis a greener economy. Any government that is serious about decarbonisation has to start that process somewhere decarbonisation has to start that process somewhere of ensuring that the conversation is going on with the conversation is going on with the British Public about how you decarbonise. And what you can do is turn these staff into that trained workforce that has that conversation. Im interested in this because one thing that you and the Company Seems to be agreed on is the fa ct Company Seems to be agreed on is the fact that the market place is so challenging. It is very challenging at the moment, particularly in this country. If the industry is changing so country. If the industry is changing so fundamentally, what can you as unions control . I can see that you are asking government to do something but perhaps you have to change your approach as well . What we can do at what we have been doing is we are very open to work with government and employers and companies. 0n how you retrain staff, how you make the sector more viable, more sustainable, and we are more than happy to have this conversation with any government that gets into power. Its interesting, eon, which owns npower, is offering reskilling and retraining to people whose jobs are under threat. Does that reassure you . Well, yeah, we do want all of that, but retraining and reskilling, if there are no jobs to go to, doesnt really help. For many of the people who work in that they sector, they will be lost to the energy sector. Many have built up considerable skills over the years in dealing with customers and client relationships. It would be a shame to lose that at a time when we are seriously having to look at how you engage with the British Public about changing the way that we use energy. And that is what we are arguing for. We are saying there is an opportunity here for a government to come in and see how they can harness what is currently in the sector, lets bring these people together, lets bring these people together, lets retrain them, lets rescale them, lets use the skills they have currently got and be able to talk to the gritty public about a new way of using and consuming energy. What might be able to talk to the public. What have your work has been telling you today . They are devastated. In certain areas like worcester and sunderland, where this employer is one of the biggest employers in the area, one of the biggest employers in the area , even one of the biggest employers in the area, even though it is not going to happen immediately, it will probably happen immediately, it will probably happen in the next 12 months. It is a huge body blow for people. Three and a half weeks before christmas. They have already made their plans. People are genuinely devastated. Thank you so much for coming in to talk to us on bbc news. We are grateful. Thanks. Reports are coming in of an incident at London Bridge. John mcmanus is at the scene and he joins us now. Mcmanus is at the scene and he joins us now. What are you seeing and hearing, john . You can probably hear gunshots behind me. I dont know if you can. There have been several now on London Bridge. I will tell you what i saw. Just a few minutes ago i was walking across London Bridge from the south bank to the north bank of the bridge, there appeared to bea bank of the bridge, there appeared to be a fight going on on the other side of the bridge with several men attacking one man. Police quickly arrived, including armed police, and then a number of shots were fired at this man. Police have now cleared the bridge. Everybody has been told to move back. I am now on the northern side of the bridge. There are more shots going on. I cannot see what is happening now. We have been moved out of the way. There are shots going on. You can probably hear the police sirens. The entire bridge has been moved. Right from the north of the bridge until near the north of the bridge until near the bank of england is being cleared. We are being told to move back. It sounds very frightening, john. Remind us of exactly where this is in Central London . This is London Bridge, which is one of the bridges that spans from London Bridge to the station over the river thames, to the north side of the times, to what is called the city of london, very close to the bank of england, st pauls cathedral. It is a major bridge. It is a thoroughfare. It is the bridge we a lwa ys thoroughfare. It is the bridge we always see when tv people want to illustrate thousands of people going to work. This is where the incident is going on. More Police Coming into the area. They are telling people to clear, to move back. We have been moved back about, while hundreds of metres back on the northern side of the bridge. I can only assume the same has happened on the Southern Side of the bridge as well. Just to repeat what i said, there appeared to bea repeat what i said, there appeared to be a fight going on on the bridge. Several people tried to restrain a man. It was then armed Police Arrived and fired shots at this person. The last i could see before we were moving from the bridge was him lying on the ground. Since then, we have been moved back. I have heard several more shots fired as well. At this moment it is still a developing situation. John, you are talking to us, it is coming up to quarter past two. When did this happen . This started happening about seven to eight minutes ago. That is when i first noticed a commotion in the bridge. And i was crossing it myself. It has been going on for about seven, eight minutes. It seems to be a full scale incident now. There are masses of police here. I think i have heard ambulances as well. All the traffic youre on the northside has been com pletely youre on the northside has been completely stopped. The roads have been closed. I can see police putting up a ticker tape so traffic cant access London Bridge. Police are pushing us back even further. We are pushing us back even further. We are being pushed right back to move away. You can probably hear that going on in the background, with Police Officers telling people to move further out of the way. An incident still going on right now. As you say, an ongoing incident. Either hundreds of people around . It isa either hundreds of people around . It is a busy friday afternoon, presumably . It is a busy, sunny friday afternoon with lots of people on the street. Many people going into London Bridge, which is a major train station, for people travelling to the south of london and the south coast. Of course, this is the Business District as well. The city of london. It is incredibly busy. Right now all of the traffic has come to a complete halt. Police ticker tape has gone up. There are police cars everywhere. Traffic is being turned around and sent back to where it came from. The whole of London Bridge has now been sealed off. Armed police on the bridge right now. John, for people who have justjoined us, it is worth reiterating what you told us at the beginning. Yes, exactly. Coming up to about ten minutes ago, as i was crossing London Bridge from the south side of the bridge across the river thames to the north side, i noticed what appeared to be a fight going on on the other side of the bridge. That is what i thought initially. I saw some people running past me. They seemed to be pretty scared. I looked across and i could see several men who seemed to be trying to be restraining summary, but i could not see what was going on. At that point armed police suddenly arrived. The men who were restraining somebody else appear to run away and shots were fired by the couple of armed Police Officers who we re couple of armed Police Officers who were there. More police then arrived. The bridge was cleared entirely. Police putting everybody back shouting at us to move out of the way. And now the whole bridge has been closed off. I dont know what has happened to the person on the bridge he was shot. And i dont know what the circumstances were that it came to be for that person to be targeted. But clearly a Major Incident going on with lots of armed police now in the area. The city of london, this part of a just by the river thames, completely closed off now to traffic. We have been pushed, pedestrians have been pushed right back. You can probably hear, more police arriving now into the area. From what you are saying, Police Arrived on the scene pretty quickly after that first shot you heard . Yes, from what i could see, bear in mindi yes, from what i could see, bear in mind i was on the other side of the bridge, the other side of the road from where this happened, from what i could see it was the police who fired the initial shots. I dont know whether the person fire that was armed or not. But i know before the Police Arrived several people we re the Police Arrived several people were trying to restrain him in some way. Somebody next to me said they thought it was just a fight. That is what i initially thought. It immediately became much more serious. The Police Moving us even further back. Away from the bridge. We are some distance from the bridge. Everybody being moved back. The buses have stopped. All the traffic and taxis have stopped. Cyclists are being told to turn around. Everybody been moved out out of the way, way from the northern part of London Bridge back to the city. I appreciate you have been moved away. There is a photograph on twitter showing a truck past park across London Bridge. I dont know if you know anything about that . Sorry, i lost the signal. Can you please repeat that . I know you have been moved away but if there is a photograph on twitter showing a truck parked across London Bridge. I wonder if you knew anything about that . dont know about that but i do know that all the traffic stopped while this incident began to develop. So the side of the bridge that i was on, traffic was moving south and everything stopped as this fight began. I think drivers who are perhaps close to the scene saw something that i could not see from where i was. All the traffic stopped on both sides of the road. That may be why there was a truck there. Yeah, iamjust be why there was a truck there. Yeah, i am just reading some copy that has come into us from the metropolitan police. They say, we are in the early stages of dealing with an incident at London Bridge. Please follow at met police uk. That is a twitter handle for updates. If you are near the scene, please follow the directions of any officer on the ground. Thats just coming in from the metropolitan police on their twitter page. And you have been explaining, john, that it would