ASE offering webinar May 7 on ‘Documenting the Repair Process' ASE offering webinar May 7 on ‘Documenting the Repair Process' Print LEESBURG, Va. — The National Institute for Automotive Service Excellence (ASE) is hosting a free webinar for service technicians on May 7 entitled "Documenting the Repair Process / How to Do It Right." The webinar, featuring Rhett Holland, collision and insurance vertical business manager at Alldata L.L.C., will begin at 4 p.m. EDT. To be effective in the workforce, the ASE said, shops need to document steps in the repair process accurately to ensure that the needs of both the employer and customer. This webinar will discuss methods to make sure this is done, contributing to improved profitability along the way.