May 4, 2021 To the Editor, Recently, a Letter to the Editor was published (April 6) from Dr. Ashley White and Sean Popham from the Bancroft Family Health Team. They discussed important issues facing people who have mental health and substance use issues. We work closely with a Bancroft Family Health Team and commend them for their commitment to raising the issues they see, and for proposing solutions and steps that can be taken by community members. We appreciate this opportunity to highlight and clarify the role of Addictions and Mental Health Services – Hastings and Prince Edward, In providing services in the north Hastings area. Throughout the past year we have continue to provide service to the people living in North Hastings both by telephone and virtually. Central intake and the 310-OPEN phone line have been available, and we quickly developed an open access service that enabled people requiring same-day service to receive it. In addition to existing mental health and substance use programs and services, we continue to work closely with the Bancroft Family Health Team, as they are our partner in providing a specialize service for individuals using opioids: the Opioid Management Program. Another specialized service we offer is a youth substance use program for people between the ages of 16 and 24. All of these programs have been promoted locally on the radio and through local providers.