211 line overwhelmed amid demand for COVID-19 vaccine appointments in Allegheny County County officials said over 15,000 calls were coming in per second throughout the day. Share Updated: 8:36 PM EST Feb 4, 2021 Nick Matoney County officials said over 15,000 calls were coming in per second throughout the day. Share Updated: 8:36 PM EST Feb 4, 2021 Hide Transcript Show Transcript SHE TRIED TO GET THROUGH TODAY. WHAT HAPPENED? >> ALLEGHENY COUNTY ANNOUNCED THIS HOTLINE EARLIER TODAY. IT’S MEANT FOR THOSE 65 AND OLDER WHO MIGHT NOT BE INTERNET SAVVY. THEY ANNOUNCED 700 50 APPOINTMENT WOULD BE AVAILABLE STARTING AT NOON, FIRST-COME, FIRST-SERVED. I WAS WITHIN O’HARE TOWNSHIP WOMAN WHO DID NOT GET THROUGH. >> IT HAS BEEN A NIGHTMARE. >> SHE TAKES COVID SERIOUSLY. A DRIVEWAY WITH NO TIRE MARKS EVIDENCE THAT FEW PEOPLE COME AND GO. >> IT IS FRUSTRATING. >> IT IS HER AND HER 94-YEAR-OLD MOTHER,A BREAST CANCER SURVIVOR. >> I DON’T KNOW WHERE THE SHOTS ARE, BUT I SURE CAN’T GET ONE. IT IS BEYOND FRUSTRATING. >> WHEN SHE GOT WORD OF THE 211 LINE OPENING AT NOON, SHE WANTED TO BE READY AND SNAG AN APPOINTMENT. NEW AND CAME AND WENT. >> THIS IS WHAT I DEAL WITH DAILY. >> SHE TRIED AND TRIED SOME MORE . BY NOW, IT IS A DISAPPOINTMENT THAT SHE IS USED TO. >> THIS IS WHAT I’M USED TO. >> 750 APPOINTMENTS WERE AVAILABLE BUT THE NUMBER OF BUSY TONES AND BROKEN HEARTS, LIKELY MUCH GREATER. >> WHAT CHOICE DO I HAVE? I HAVE TO GET THE SHOTS. >> ALLEGHENY COUNTY SAID THEY EXPECTED THIS TO BE A POPULAR OPTION, ESPECIALLY THE NOON APPOINTMENTS. OBVIOUSLY MANY PEOPLE DISAPPOINTED THEY COULD NOT GET THROUGH. THAT SAID, 211 WILL BE A 20 OPTION TO GET INFORMATION ABOUT COVID-19. MIKE: WE ARE LEARNING TONIGHT THERE WERE PROBLEMS 4211 COLORS BESIDES NOT BEING ABLE TO GET THROUGH? >> ALLEGHENY COUNTY OFFICIALS SAY THEY ARE INVESTIGATING THIS. THERE ARE REPORTS CALLED 211 AND GOT DIVERTED TO SOMEONE ASKING FOR CREDIT CARD INFORMATION OR GIFT CARDS BEFORE SCHEDULING AN APPOINTMENT, SOMETHING THE COUNTY SAYS