Three Ways to Bolster Telehealth In the urgency to deploy telehealth programs during the COVID-19 pandemic, healthcare providers may have overlooked key processes that now need attention, according to Figuring out how to accelerate virtual care is no longer enough. Health providers also need to consider three things: whether they're delivering the best experience; how telehealth fits into their overall care model; and how to build patient trust, especially as concerns about privacy and data breeches are rising. Because of the extraordinary circumstances when the pandemic started, "people would accept a less than optimal experience," noted Brian Kalis, digital health managing director for the consulting firm Accenture. But that goodwill won't last, Kalis told