Paul Stephan is introducing a support service option he knows isn’t for every adviser. “Running this model would hurt a lot of businesses,” he says. The Perth adviser is offering what he calls an ”admin-only support” retainer to existing comprehensive advice clients which allows them to call at any time for factual information. For roughly 20 per cent of his usual annual advice fee, Stephan is on-call to answer any queries and provide an annual check-in to make sure their needs are being met. “Rather than taking advice every year, if the client takes the support package – which costs around $1,000 or less – they can come for factual advice any time they want and every year I’ll check in on them,” he explains.