12 March 2021
Kayak has confirmed it will move into hotel management with the opening of the Kayak Miami Beach.
The company, which was an early pioneer of flight metasearch in 2004 but has since become something of a second-tier player, will open the doors to the property next month.
“We see a big opportunity to apply our audience and technology to the accommodations space to level the playing field for independent hotels,” said Steve Hafner, chief
executive of Kayak.
“Our Miami Beach property will serve as our hotel design lab and deepen our knowledge of hospitality and showcase our growing capabilities.”
Guests of Kayak Miami Beach will enjoy numerous innovations during their stay.
dailypoint™ awarded Level III Global Customer Support Certification (GCSC) by Hotel Tech Report
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Munich - For the investment in tools, processes and strategies, dailypoint™ has now been awarded Level III Global Customer Support Certification (GCSC) by Hotel Tech Report. The certification focuses on the areas of preventive and reactive support, coaching and customer assessment. This ensures dailypoint™ s continued success with its customers.
The Hotel Tech Report GCSC certification program analyzes software vendors in terms of their customer support infrastructure to help hoteliers select technology partners. This enables them to minimize any risks as well as maximize positive outcomes. The certification process requires Hotel Tech Report to assess the company s internal systems against a rigorous 34-point GCSC rubric from HTR.
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24 February 2021
Jeeves, a new robot assistant rolled out at Radisson Blu Hotel at Zurich, has been well-received by guests.
The device ensures all deliveries and daily tasks are completed in a safe, efficient and secure manner.
“The choice of Jeeves Service Robot by Radisson Hotel Group, highlights the increasing relevance of digital transformation and innovation in the day-to-day-operations of the international hotel industry” said Daniel Twerenbold, general manager of the hotel.
“When I saw Jeeves for the first time in a video, it convinced me immediately that with its technical capabilities, the robot could support our guest services and operations team very well.
Solay App Announces Integration with Revinate
Hotels & Resorts can now benefit from the guest data captured in Solay to enrich their data in Revinate CRM.
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Revinate through an open API connection. Solay is an intuitive mobile and web application for guests that eliminates the hassle and stress of unreserved pool and beach seating at hotels, resorts, and cruise lines. It offers hospitality partners a new revenue stream and the ability to manage safer social distancing for their guests.
The API integration between Solay and Revinate allows Hotels & Resorts to create more targeted and powerful marketing campaigns with the incorporation of pool & beach seating and cabana rental reservation details into the Revinate platform. Hoteliers using Revinate now have the ability to capture bookings and reservation information from the Solay App into Revinate. This will create richer guest profiles and allow hotels to leverage the data for smarter segment