Here are the key takeouts,
Globally, the survey found that compared to the results of a 2018 survey, fewer internet users had fallen prey to tech support scams. It also found that, in general, users were more sceptical about scams arising out of pop-up messages or tech support phone calls. However, if a user did continue to indulge a scam, they were more likely to lose money than observed in the previous survey.
In the last 12 months, three out of five consumers surveyed said they had encountered a tech support scam. One out of every six consumers continued to interact with a scam, and in many cases lost hundreds of dollars to perpetrators.
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