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Share this article Share this article SAN FRANCISCO, April 21, 2021 /PRNewswire/  Zapier the leader in easy automation for small and mid-sized businesses today released The 2021 State of Business Automation Report, revealing the uses, benefits and competitive advantages of software automation for SMBs. The report, based on findings from a survey of 2,000 U.S. knowledge workers from small and medium businesses reveal that automation has become a necessity for businesses, allowing them to quickly adapt to unexpected crises, compete with larger businesses, and empower workers to spend less time on busy work and more time on creative and strategic projects. This past year many businesses fearful of losing their ability to stay open, had to quickly learn how to take their business online in a matter of days, not weeks or months. For many, this meant using a variety of new, digital tools, and figuring out how to make them work together quickly,

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