Industry voice: The local authority shares valuable transformation lessons from its first few months of using robotic process automation
Conwy County Borough Council is still in the early stages of its implementation of robotic process automation, but its principal technical solutions architect Will Valintine says it has already learned a series of valuable lessons to underpin its transformation ambitions.
The council made its move into using RPA during a time of significant change, signing up to use the NDL SX platform in March, just before the Covid-19 lockdown began. But it has made good progress in meeting the objectives for the technology.