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Apr 13, 2021 Primary Purpose To be a system administrator for all systems utilised by management in Service Centre of Excellence to monitor adherence andperform scheduling of Service Centre of excellence agents. The incumbent will be responsible for day to day creation, building andassigning of campaigns to agent. To take ownership and accountability for the effective and tactical executionof all campaign activities- Execute the bank strategy using the relevant SCE Systems- Monitor campaigns and ad hoc duties related to campaign lists from MI andstakeholders in the Service Centre environment- Implement, control and evaluate contactability strategies on the PredictiveDialer and interactive Electronic Communications (SMS, calls and Emails)with relevant stakeholders.- Creation of new system logins profiles for agents, team leaders and any newstakeholder in accordance with the systems policy- Compile and analyze results and making additional recommendations toenhance the results achie

Service centre of excellenceInformation technologyService centreElectronic communicationsSystem administrationSystems network administrationVirtual agentWorkforce managementQuery languageInteractions management toolsEnterprise data warehouseAbilities requiredWork experienceசேவை மையம் ஆஃப் சிறப்பானதுதகவல் தொழில்நுட்பம்சேவை மையம்