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Gary Saarenvirta This coming year in 2021 will be a tipping point for high frequency retail in the adoption of AI and autonomous systems. Last year was, to put it lightly, a difficult year for retail. High-frequency retailers like food, hypermarkets and drug stores have experienced increases in sales as consumers have shifted restaurant and take-out food spend to in-home food preparation. Although experiencing this tailwind, high-frequency retailers have been challenged by available supply-of-goods issues, as well as the need to implement new instore operational processes focused on customer safety. The current pace of change in consumer behavior due to forced lockdowns has been faster and more significant than any ever experienced by retailers. Online retailers have “stolen” a larger portion of brick-and-mortar sales in the last 10 months than they have in the previous decade. Many consumers also consolidated their brick-and-mortar visits to fewer stores with less fre

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