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Hundreds of customers around the world received an an email saying Welcome to Walmart, N . The company has apologized and blamed the offensive email on an external bad actor .
Walmart apologizes to people who received racist emails
Nathaniel Meyersohn, CNN Business
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(CNN) Walmart has apologized to people who received emails containing the n-word in an earlier message from the retailer.
On Monday, Walmart said someone outside the company created fake accounts on its site using the email addresses of the individuals in question. That prompted an auto-generated email from the company that contained the racial slur.
Walmart did not say how many people received the emails, but dozens of people tweeted they got them.
“We are very sorry that you received an offensive and unacceptable email,” Janey Whiteside, Walmart’s chief customer officer, said in an email to those who had received the message. “We are working to update the account sign-up process to ensure that something like this doesn’t happen again.”
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Walmart Inc (NYSE: WMT) has swung into damage control after spoofed emails containing a racial slur were sent to customers.
What Happened: On Monday, dozens of Walmart customers began posting photos of the emails from a help@walmart.com account on
Twitter Inc (NYSE: TWTR) that featured racially offensive language in both the subject line and body of the email.
In a statement to the media, Walmart attributed the emails to an unknown entity from outside of the company.
“We discovered that an external bad actor created false Walmart accounts with obvious intent to offend our customers,” the retailer said. “We were shocked and appalled to see these offensive and unacceptable emails.
Walmart shocked and appalled after racist emails were sent from its account Share Updated: 9:51 AM CDT May 25, 2021 By Nathaniel Meyersohn, CNN Business Shutterstock SOURCE: Shutterstock
The latest breaking updates, delivered straight to your email inbox. Share Updated: 9:51 AM CDT May 25, 2021 By Nathaniel Meyersohn, CNN Business Dozens of people took to Twitter on Monday to say they received emails with a racial slur from a Walmart account after someone created fake accounts with their addresses on the company s site.An auto-generated Welcome to Walmart email, which was sent to the accounts after they were signed up for a Walmart shopping account, contained the n-word. What s the best way to contact you guys for a very inappropriate email my daughter received in their inbox from you? user @GDolceMiami said on Twitter.Walmart spokesperson Molly Blakeman said in a statement that an external bad