Inaugural Customer Success Leadership Study Results Released by ChurnZero, ESG, and Higher Logic
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Study reveals the latest trends and challenges facing Customer Success in B2B SaaS organizations, validating the industry’s growth.
If 2020 showed us anything, it’s how everything can change in an instant – and that there’s an inextricable link between Customer Success and the resilience of SaaS organizations in bouts of upheaval. WASHINGTON (PRWEB) January 15, 2021 ChurnZero, ESG, and Higher Logic released the inaugural Customer Success Leadership Study, which uncovers the latest trends and challenges facing the Customer Success industry and the influence they have within their organization.