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CPaaS will Strengthen Your Contact Center to Deliver the Best Customer Experience for Businesses News provided by Share this article Share this article AI- and cloud-based CPaaS platforms enable a true omnichannel experience across generations and preferred communications types, finds Frost & Sullivan SANTA CLARA, Calif., May 6, 2021 /PRNewswire/  The events of 2020 have created many challenges for the customer contact (CC) industry. During the pandemic, when an unprecedented number of CC workers had to switch to a work-from-home (WFH) model often using ad-hoc, remote workspaces call volumes and customer requests surged. The employees working remotely have to manage with less-than-secure legacy systems, limited customer support tools, and a widespread organizational support system. Companies realized that they needed to quickly pivot to more advanced technologies and tools to help them meet demand and fulfill customer requests more efficiently. This involves leveraging artific

Intelepeer cpaaMichael brandenburgMack greeneCorporate communicationsBuilding the foundationOmnichannel automationSenior industry analystConnected workCustomer engineeringMega trendsமைக்கேல் பிராண்டன்பர்க்பெருநிறுவன தகவல்தொடர்புகள்கட்டிடம் தி அடித்தளம்மூத்தவர் தொழில் ஆய்வாளர்இணைக்கப்பட்டுள்ளது வேலைவாடிக்கையாளர் பொறியியல்