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Case study: One company s take on their digital transformation journey

Case study: One company s take on their digital transformation journey
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Kiwibank s journey to better customer service with ServiceNow

Kiwibank’s journey to better customer service with ServiceNow Kiwibank’s journey to better customer service with ServiceNow Customer Story with Kiwibank When the coronavirus pandemic hit in March, New Zealand-based bank, Kiwibank, started accelerating their plans to update customer service management (CSM), with the help of ServiceNow. Watch this ServiceNow Neighbourhood customer story to hear from James Woodward, General Manager at Kiwibank, as he discusses their CSM update journey and the benefits they’ve achieved since implementing ServiceNow. Vendor: Download this Case Study! This email address doesn’t appear to be valid. Please provide a Corporate E-mail Address. This email address is already registered. Please login.

How nbn modernized IT in just six months: Their before and after story

How nbn modernised IT in just six months: Their before and after story. How nbn modernised IT in just six months: Their before and after story. In this video, ITOM and major incident management practice manager at nbn, Australia’s wholesale broadband provider, discusses how they were able to modernise IT in just six months and how they have continued on with that success even after the digital transformation was complete. Tune in to this ServiceNow Neighbourhood customer story now to hear him talk about where they started and their numbers one year later with the implementation of service application platforms - learn how you can do the same in your organisation.

Bill Barrett Corporation

Benefits One-third the cost of a traditional half-rack solution Less IT support needed at remote sites; bandwidth upgrades avoided Disaster recovery plan in place IT framework in place for future expansion Solution: SteelFusion appliances with VSP and WAN optimization Between the cost of the additional bandwidth and the proposed half-rack of infrastructure, the IT improvements for the remote sites were looking to be very expensive. Vigil proposed a delay to give himself time to research other options. From his IT partner, Trace3, Vigil learned of a simpler and more cost-effective approach to remote site architecture: SteelFusion appliances from Riverbed Technology. SteelFusion enables the consolidation of remote servers and storage while giving remote users local performance.

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