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Pandemic Wave of Automation May Be Bad News for Workers Ben Casselman © Lynsey Weatherspoon for The New York Times A drive-through lane at a Checkers in Atlanta uses voice recognition to take orders. When Kroger customers in Cincinnati shop online these days, their groceries may be picked out not by a worker in their local supermarket but by a robot in a nearby warehouse. Gamers at Dave & Buster’s in Dallas who want pretzel dogs can order and pay from their phones no need to flag down a waiter. And in the drive-through lane at Checkers near Atlanta, requests for Big Buford burgers and Mother Cruncher chicken sandwiches may be fielded not by a cashier in a headset, but by a voice-recognition algorithm.

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