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Cleveland 2-1-1 Helpline Aids Thousands of Cuyahoga County Residents Register for Vaccine

United Way of Greater Cleveland serves the community through outreach using its 2-1-1 HelpLink. This story is sponsored by the Northeast Ohio Solutions Journalism Collaborative, which is composed of 20-plus Northeast Ohio news outlets including WKSU. Since late January, a phone line in Cuyahoga County has taken more than 52,000 calls from area residents, helping the majority of those people register for COVID-19 vaccine appointments. The phone line, an offshoot of United Way of Greater Cleveland’s 211 HelpLink, is easy to access: Dial 2-1-1 on your phone, then press 3. You might face a short wait, but soon you’ll be connected to a trained navigator with access to potentially hundreds of vaccination appointments in Cuyahoga County at their fingertips.

Conor Morris/Northeast Ohio Solutions Journalism Collaborative

Conor Morris/Northeast Ohio Solutions Journalism Collaborative Reporter Conor reports for the Northeast Ohio Solutions Journalism Collaborative focusing on poverty in the city including housing, health and education. Morris covered Appalachian southeast Ohio for the weekly newspaper, The Athens News, for six years. He reported on Athens County, but especially local government, the campus of Ohio University (his alma mater), cops and courts, and the social and economic issues facing the residents of Ohio’s poorest county.

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