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Consumers Expect Clear, Consistent and Personally Informed Communications from Financial Institutions WELLESLEY, Mass.–(BUSINESS WIRE)–Redpoint Global, a leading software provider that helps brands deliver revenue-generating and personalized customer experiences, today announced new research revealing major gaps in customer expectations and delivery of services by financial institutions. Conducted by Dynata, the survey of more than 1,000 U.S. consumers found that while 82 percent of respondents expect banks to personally understand them, only 38 percent say their bank is effective in doing so. Coordinated communication is also essential, as 88 percent of consumers surveyed said that a bank should have seamless communications and interactions across all channels (branch, website, mobile app, call center) updated with timely, relevant and valuable information. Currently, less than half (45 percent) feel their bank is very effective at delivering a consistent and seamless experien

Brian morrisKyle tildsleyDale rennerLaura ackermanFinancial services partner at pricewaterhouse coopersConsumers expect clearPersonally informed communicationsRedpoint globalFinancial services partnerQuicken loansபிரையன் மோரிஸ்டேல் ரென்னர்லாரா அக்கர்மன்நிதி சேவைகள் கூட்டாளர் இல் பிரிசேவத்ேர்ொசெ கூப்பர்கள்நுகர்வோர் எதிர்பார்க்கலாம் தெளிவானதுதனிப்பட்ட முறையில் தகவல் தகவல்தொடர்புகள்