Roy Morgan Research Private health insurance customer satisfaction lifts
Base: Australians aged 14+ who hold private health insurance policies.
New data from Roy Morgan shows satisfaction with private health insurance is up both month-on-month and year-on-year. Overall, a total of 73.7% of Australians holding private health insurance were either ‘very satisfied’ or ‘fairly satisfied’ with their private health insurance provider in the latest ‘Customer Satisfaction: Private Health Insurance’ report.
The report is based on interviews with almost 25,000 policy-holders, and tracks rolling monthly averages up to December 2020. It shows that satisfaction across the funds as a whole was up by 0.5% from the previous month, November 2020, and up by 1.8% on a year earlier, December 2019. Many health funds offered assistance including payment pauses or reduced premiums during 2020 to members un