A renewed appreciation of the power of technology is one of Covid-19’s enduring on-trade symptoms according to Food Alert’s operations director Mike Williams.
Virtual communication has become the norm and, for most of us, our ‘screen time’ has increased enormously since March,” Williams says. “It has also enabled things that were once deemed impossible to be possible – from GPs running virtual patient appointments to teachers hosting online classes.”
He adds that hospitality compliance hasn’t been immune to this digitisation, with tech solutions likely here to stay even among operators who’d previously fallen back on excuses including being “too busy”, “too much hassle” and “this is how we’ve always done it” to thwart the virtual takeover.