I started in tech with IBM’s old Telephony division Rolm Systems and my last days in that division were in the Competitive Analysis section working on positioning followed by future technology. We were working on some incredible things like integrated video calling, phone integrated PCs that gave you not only the caller’s name but also relevant information about them, and speech-to-text automatic transcription. Granted, we were living off a relatively slow data network (this was before Ethernet took off or the internet), making those features less than reliable. However, I’d expected to have these advanced features long before now.