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Listen: Sam chats with Rachel Bowes from Lifeline
We say the Lifeline number all the time on the radio so
Hope Breakfast’s Sam Robinson pulled back the veil and found out what happens when you actually dial 13 11 14.
Rachel Bowes, Head of Crisis Services at Lifeline Australia, explained that it’s OK to call if you’re not in a critical state of mind, and you’re just feeling lonely.
“Crisis is determined by the person experiencing it, not by us,” Rachel said.
“So we would never say someone’s reasons are not justified. If someone feels they have nowhere else to turn, they should call us. Talking about things at the start of a problem often helps resolve it before things get critical.”
Last modified on Thu 6 May 2021 20.13 EDT
Between the GP and the emergency department, there are many different mental health care options but it’s not always clear which will best suit any person’s individual needs.
As the majority of respondents to Guardian Australia’s reader callout told us about their interactions with the mental health system, the system is very complex and hard to navigate, with confusing options for different types of care. Trying to find the appropriate care was often trial and error and time-consuming.
Pro Liz Scott, a principal research fellow at the University of Sydney’s Brain and Mind Centre, says the best chance of finding a mental health practitioner who’s the right fit starts with being informed about the treatments that are on offer. Scott says places like the Brain and Mind Centre’s clinics and research, as well as online assessment tools like those provided by Mindspot and the Black Dog Institute aim to educate people about what ser