We will continue to work around the clock with our network partner Ericsson until that happens.
Chief technology officer Jorge Fernandes had said in a message on the company s website earlier that the company s TV, home and business wireline internet, and home phone services were not impacted.
The intermittent wireless service issues left Rogers customers without phone or texting services beginning early Monday, with broad economic ramifications across Canada, experts said. It s a very big deal, said Tyler Chamberlin, assistant professor at the Telfer School of Management at the University of Ottawa. It can have very big consequences on our economy.
What happened at Rogers? Day-long outage is over, but questions remain
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Rogers says disruptive wireless outage caused by Ericsson software update - Medicine Hat NewsMedicine Hat News
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In addition to personal communications, experts said the outage is impacting business sales and services such as food delivery and curbside pickup, payments that require a wireless connection and the ability for people to work remotely.
The service interruption could also have health implications, with some Rogers customers saying they ve been unable to book or check-in for medical appointments.
Rogers spokesman Andrew Garas said the national wireless carrier is working to fix the issue. We know how important it is to stay connected and are working hard to restore services for customers who are experiencing interruptions with wireless voice and data, he said in an email. We sincerely apologize and thank our customers for their patience.
Rogers says disruptive wireless outage caused by Ericsson software update
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