Marqeta: SMEs More Reliant Than Ever on Digital Services in Wake of COVID-19
With 84% of SMEs feeling frustrated by lacklustre business banking offerings, banks must accelerate digital innovation roadmaps to retain customers and attract new ones Marqeta, the global modern card issuing platform, today released a new report highlighting SME frustrations with business banking services. The survey showed that digital banking services have been vital for SMEs during the past year, with almost four-in-five (78%) saying the COVID-19 outbreak has made them more reliant on digital banking than ever before. Yet despite the increase in demand, 84% of SMEs are frustrated with their business banking experience, while three quarters say banks must do more to offer a better digital experience.