LIBBY WILSON/STUFF/Waikato Times
HealthCare New Zealand restructured in early 2020, centralising jobs to call centres, prompting protests across the country. Now another restructure has been proposed (file photo). Acting chief executive Josephine Gagan said the latest proposal would eliminate “back and forward” communication between the new centralised service centres and the branches by simplifying systems. The changes include creating a centralised human resources team, setting up a “service review team” to manage the registered nurses, and replacing local branch managers with “relationship managers”. There were 287 staff who would be affected by the changes, ranging from roles being disestablished to a change in title.
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