This hypothetical situation may sound as if it’s from some distant future. But automated voice-guided marketing activities like this are happening all the time.
You decide to call a store that sells some hiking boots you’re thinking of buying. As you dial in, the computer of an artificial intelligence company hired by the store is activated. It retrieves its analysis of the speaking style you used when you phoned other companies the software firm services. The computer has concluded you are “friendly and talkative.” Using predictive routing, it connects you to a customer service agent who company research has identified as being especially good at getting friendly and talkative customers to buy more expensive versions of the goods they’re considering.
This hypothetical situation may sound as if it’s from some distant future. But automated voice-guided marketing activities like this are happening all the time.
Shhhh, theyâre listening â inside the coming voice-profiling revolution
Companies could soon tailor what they try to sell you based on the mood conveyed by the sound of your voice. An independent news and commentary website produced by academics and journalists. An independent news and commentary website produced by academics and journalists.
You decide to call a store that sells some hiking boots youâre thinking of buying. As you dial in, the computer of an artificial intelligence company hired by the store is activated. It retrieves its analysis of the speaking style you used when you phoned other companies the software firm services. The computer has concluded you are âfriendly and talkative.â Using predictive routing, it connects you to a customer service agent who company research has identified as being especially good at getting friendly and talkative cu
Shhhh, They re Listening – Inside the Coming Voice-Profiling Revolution nakedcapitalism.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from nakedcapitalism.com Daily Mail and Mail on Sunday newspapers.