Singapore Airlines VP Loyalty Ryan Pua, speaking at
CAPA Live May 2021, stated (12-May-2021) Initial changes we made have been incremental, when it became clear that this is going to be the crisis of our generation our decisions became very simple . Mr Pua added: We focused on the needs of our members which is to help them secure and manage their rewards through extension and other proactive measures, this will continue in the future despite flight recovery .
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