With Genesys Cloud, users would easily be able to support their remote capabilities, shift geographic operations or manage unexpected surges in customer/citizen inquiries
Genesys launches new Cloud capabilities to offer data sovereignty for Indian businesses
April 06, 2021
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Genesys, a global leader in contact centre solutions and cloud customer experience, is launching new capabilities for Genesys Cloud in India by enabling businesses to keep their interactions and data located within the country. This is especially crucial for organisations in highly regulated industries with stringent compliance and security standards such as healthcare, financial services and government, which often have data sovereignty requirements.
Genesys Cloud is compliant with the Indian government regulations relating to local Private Branch Exchange (PBX) for domestic call ingress, no toll bypass, Call Detail Record (CDR) data and call recording to be stored and available in the country, thus allowing enterprises to handle all customer interactions originating from within the country and outside.
Technuter
Genesys has announced its new capabilities for
Genesys Cloud in India by enabling businesses to keep their interactions and data located within the country. This is especially crucial for organisations in highly regulated industries with stringent compliance and security standards, such as healthcare, financial services and government, which often have data sovereignty requirements. Now, Indian businesses across all sectors can deliver more personalised digital-first customer experiences using Genesys Cloud.
Data privacy and security are critical components of the digital customer experience. Businesses need to quickly adapt to consumers’ shifting preferences toward digital engagement, while maintaining control and transparency of their data. Genesys Cloud is compliant with Indian government regulations relating to local Private Branch Exchange (PBX) for domestic call ingress, no toll bypass, Call Detail Record (CDR) data and call recording to be stored and available