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Why Printers Should Attend 2021 Continuous Improvement Conference
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Continuous Improvement Conference 2021 Equips Companies with Best Practices to Boost Operational Performance
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How do you reduce total instances of spoilage (rework/unplanned waste) even while sales are growing? During last June’s CI Ready! virtual event Steve Kirk and Kathy Osterberg (vice president of operations and quality manager, respectively) revealed how their company, ENPOINTE (formerly GLS / NEXT Precision Marketing), did it. Remarkably, during a 13-year span the marketing technology and printing company was able to reduce spoilage instances by over 400%. Spoilage has been under 1% as a percentage of sales for the last five years and is still trending downward (0.77% in 2020).
Kirk and Osterberg stressed that having a system to reduce mistakes is vital for long-term survival. Putting a system in place, however, takes dedication, perseverance, resources, and acceptance that accumulating small improvements makes a big difference over time. If done smartly, a system focused on spoilage reduction will create accountability within the workforce and alter behaviors.
Occasionally I provide consulting services to printing companies focused on quality, productivity, and continual improvement. Often it involves an assessment of their improvement culture and Lean practices. Consequently, I spend time in the gemba in conversations with workers about their activities. I’ve found the best way to encourage conversations and elicit insight during these visits is to ask open-ended questions. I’d like to share some of the questions I’ve found most helpful and explain why I think you might find them helpful as well.
1. What should be happening? What is actually happening? What can you tell me about the difference?
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