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Take the sting out of a PING: Know YOUR rights when you get the alert?

Take the sting out of a PING: Know YOUR rights when you get the alert?
dailymail.co.uk - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from dailymail.co.uk Daily Mail and Mail on Sunday newspapers.

England Euro 2020 shirts being flogged for £500 online ahead of finals as Sports Direct and JD Sports sell out

England Euro 2020 shirts being flogged for £500 online ahead of finals as Sports Direct and JD Sports sell out
thesun.co.uk - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from thesun.co.uk Daily Mail and Mail on Sunday newspapers.

A once-in-a-generation advance

Thrombectomy is, by many accounts, a game-changing procedure in the treatment of strokes. It involves using a specially designed clot removal device or stent, manipulated through a fine catheter in an artery in the groin, to pull or suck out a clot lodged in an artery in the brain to restore blood flow. If delivered quickly, research has found that a thrombectomy can significantly reduce the risk of death or disability from a stroke. Despite this, the procedure’s roll-out across the UK has been much slower than elsewhere in Europe and the US. Here, Martin James, consultant stroke physician at the Royal Devon and Exeter Hospital, and honorary clinical professor at the University of Exeter Medical School, gives his thoughts on how to overcome some of the challenges behind this slow uptake.

On hold: How long it takes to speak to a human at major organisations

It is 464 days since the first lockdown was announced by Boris Johnson in March last year.  This is longer than it took for the Empire State Building to be built and Robin Knox-Johnston to sail single-handedly around the world. Yet many of Britain s biggest organisations are still blaming Covid for diabolical customer service. On hold: Many of Britain s biggest organisations are still blaming Covid for diabolical customer service Due to coronavirus you may have to wait longer for your call to be answered, the dreaded recorded message on the HMRC telephone line says. Banks, utility companies, government agencies: all keep customers on hold or, increasingly, insist they speak to a chat-bot rather than a human.

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