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Yext Enhances its AI Search Platform with Phoenix Algorithm Update, Test Search Tools, Data Connectors, and New Apps Framework
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CIO Leadership: Building Trust at the Executive Level Will Drive the Discussion at the 2021 HMG Live! Chicago CIO Executive Leadership Summit on June 17
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Yext Launches Support Answers to Streamline Resolution Process for Customers and Agents
The search company has expanded its modern, AI-powered search solutions to serve a range of customer support use cases.
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NEW YORK, May 24, 2021 /PRNewswire/
Yext, Inc. (NYSE: YEXT), the AI Search Company, today launched Support Answers, a suite of enterprise search solutions built for customer support teams.
Yext, Inc.
The launch comes as people increasingly look online to find solutions independently, yet are unable to successfully resolve their issues. According to Gartner, 70% of a business s customers use self-service tools, but only 9% can fully resolve their issues through these more automated channels. As a result, many ultimately end up turning to live support options, driving up costs for the business and increasing the time to resolution for already frustrated customers.
Yext Releases Powerful Features Arming Businesses with Even Better, Faster, and Cheaper Search Experiences
Features like extractive QA, a website crawler, data connectors, and Answers developer tools are now available for general access so that Yext clients can deliver diverse search experiences to their customers.
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NEW YORK, April 14, 2021 /PRNewswire/ Yext, Inc. (NYSE: YEXT), the Answers Search Company, today announced the general availability of its Spring 21 Release, one of the most significant platform updates in the company s history, highlighted by the Orion search algorithm update. With innovative features like extractive QA, a website crawler, data connectors, and developer tools for Answers, businesses and organizations can deliver even better and more diverse search experiences to their customers.
Yext Introduces Extractive QA, Website Crawler, Data Connectors, and Answers Developer Tools, Laying Foundation for Multi-Solution Search Platform
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