Blog | blog | Burundi | English | Mobile for Humanitarian Innovation | Sub-Saharan Africa
In 2019, the GSMA Mobile for Humanitarian Innovation (M4H) team worked with Ground Truth Solutions in Burundi to understand users’ experience of receiving cash assistance through mobile money. The work used human-centred design (HCD) methodologies to empathise with users and better understand, from their perspective, how programming could be improved. Read the full report
To provide more information about how this work was conducted and some of the outcomes, I spoke with
Max Seilern from Ground Truth Solutions.
Zoe: Thanks for joining me Max. I wanted to start the conversation by saying first how excited we were to do this piece with you. Ground Truth Solutions has a track record of producing these user journeys around cash assistance in a number of contexts. Maybe you could tell us a little bit about your past work?
Blog | blog | English | Mobile for Humanitarian Innovation | Refugees and forced migrants | Somaliland
A common requirement in humanitarian cash and voucher assistance (CVA) is recipient verification at the household level. Verification serves two purposes. First, it ensures that the intended recipient of the cash is the right one, and second, it provides an audit trail for accountability and reporting to both the humanitarian organisation and donors.
In Somaliland, verification is a long and expensive process. At a co-creation workshop convened by the GSMA Mobile for Humanitarian Innovation (M4H) programme – held in February 2019 in Hargeisa, Somaliland – CARE Somalia highlighted two key challenges in recipient verification. The first was getting prompt feedback from recipients as confirmation and proof of payment, other than the Telesom cash disbursement report. The second was logistical challenges in reaching every single recipient – especially in remote areas – after
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