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Employing 500 legal professionals worldwide, Vodafone has plenty of legal support. But its legal team is constantly honing how its services can best be delivered. The use of in-house service centres and alternative legal service providers (ALSPs) now plays a crucial role in its function. Creating a seamless service is a key objective here, as is achieving cost savings. Wayne Spillett, head of legal – commercial operations, Group Legal, explains how this team works closely with their panel firms: “We challenge them to run our matters as efficiently as possible, including making use of low-cost centres and new technologies where possible. “But we also partner with the lawyers in Vodafone’s shared services centres to bring them into our in-house legal family, a collaboration which has worked very well. In certain circumstances, it also makes sense for us to partner with ALSPs and our relationship with them has evolved over time,” he says.

New yorkUnited statesUnited kingdomCity ofWayne spillettMatthias kreutzerVodafone procurement companyGroup legalWith factorTin houseAlternative legal service providersபுதியது யார்க்ஒன்றுபட்டது மாநிலங்களில்ஒன்றுபட்டது கிஂக்டம்நகரம் ஆஃப்மத்தியாஸ் க்ரூட்ஸர்