Squeaky bed woes, scam customer care agents on WhatsApp, fishy sales Consumer journalist Wendy Knowler’s ‘watch-outs of the week’ 16 April 2021 - 14:52 Unauthorised use of a company s brand name, fraudsters on WhatsApp and the risk of buying from informal traders: Tips to shop with care. File image Image: 123RF / BELCHONOCK
In this weekly segment of bite-sized chunks of useful information, consumer journalist Wendy Knowler summarises news you can use:
Beware the ‘let’s do this on WhatsApp’ line
What do you do if you have a gripe with a company you do business with, and you’re not getting any joy from their call centre or e-mail responders?
Graphic Online
BY: Samuel Doe Ablordeppey
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MTN has blocked more than 7,000 agents from transacting business on Mobile Money (MoMo) because they failed to comply with the new arrangement to request valid identity (ID) cards of customers.
The number blocked represents about three per cent of agents across the country who have been transacting business since last Friday when the new arrangement to ensure security on MTN MoMo went live.
A total of 250,000 agents made transactions since the new system was implemented.
The Chief Executive Officer (CEO) of MTN Mobile Money Limited, Mr Eli Hini, disclosed this last Tuesday during the second MTN Media Update on MoMo ID implementation.
MTN Group Chief Executive Officer, Ralph Mupita, has said that the telecommunications firm targets a valuation of between $5 billion and $6 billion of its mobile money arm