Managed service provider Brennan IT has appointed oOh! Media founder and former CEO Brendon Cook as chairman of its advisory board. "We are thrill.
Brennan IT signs MSP contract with HammondCare
Brennan IT signs MSP contract with HammondCare
Supplies ServiceNow-built platform to help manage IT environment. Credit: Dreamstime
Managed service provider Brennan IT has won a new contract with elderly care firm HammondCare to supply 24/7 support services for the next three years.
As part of the deal, Brennan transition the company to a fully outsourced model while offering its ServiceNow-built management platform.
The platform offers a self-service capability for internal IT staff and users, giving visibility of HammondCare’s IT support environment.
Brennan has also added analytics services, which provide reporting and insights into support ticket data, to assist with decision-making and resourcing.
Brennan IT has signed a multi-year managed services agreement with health and aged care provider HammondCare, building on the relationship it established in 2020.
It is providing a support service, allowing HammondCare’s support staff to move to 24/7 after business growth resulted in greater demands on its in-house IT support and helpdesk teams.
Brennan’s portal, built on ServiceNow, underpins the solution and there is an added layer of business intelligence that allows for reporting, analytics, and insights into support ticket data, to assist with decision-making and resourcing.
The solution was delivered and implemented almost 100 percent remotely due to the COVID-19 pandemic and, according to a statement from Brennan, was on budget and ahead of schedule.